We made reservations through the booking.com as always for the Superior Double Room with the view & the balcony!!! Check in-noon, check out-2pm!! That was written, what we got was different thing!!They gave us Standard room, NO balcony, NO view (''partial'' view(?) actually was some construction view & the garbage under the window ( one window)!
Already upset, next morning I asked, purposely, when is check out, though we didn't get ANYTHING what we booked previously, I was told that '' they will DO that FOR US'', so we can stay up to 2pm!?!
I was fed up and left at 11am!
I complained at the end, on my way out and I was really very surprised with the explanations given at the Reception - Superior Room is equal to STandard Room (?), partial view is THE view of Standard Room, there is no balcony in Standard Room, which garbage? nobody complained so far, etc.etc. Finally, I asked for my booking.com printed mail (taken from me when we checked in) and asked did we get anything what we paid for!?! And AGAIN they just repeated the whole (well learned) thing! NO PROPER ANSWER GIVEN!!!
The whole stay there was just one big diaster!
DON'T GO IF NOT NECESSARY!!!
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