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“Excellent stay @CHELSEA TOWER APARTMENTS”

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Al Salam Hotel Suites
Ranked #161 of 555 Hotels in Dubai
Reviewed October 7, 2012

I 've been on a business trip and I stayed for 10 days in a 2 bedroom apartment at the Chelsea Tower Hotel Apartments on Sheick Zayed Roead which is the main avenue in Dubai. The Metro Station is just in front of the hotel, very convinient (I was upgraded to that cause i booked a 1 bedrrom, so this was really great). The hotel staff was very polite and helpful and I am so grateful to them, always with the smile on their face trying to find a way to make your stay easier and more comfortable. I 'd like to thank especially the receptionist team and the kind and helpful Miss Ajili who was so helpful with the internet connection in many devices i had and for the Dubai attractions advices she gave me, making my stay so comfortable.
The hotel is extremely clean, has a great swimmingin pool, a GYM and a steam sauna and its located at the Financial Center which is near the Burj Khalifa and Dubai Mall (about 5' with taxi)
The only thing i didn t like much was the breakfast but this is a matter of taste i guess...
You will definately enjoy your stay in this hotel!!!!
Greetings from Greece!!!

Room Tip: Try to book an apartment in the higher floors and enjoy the view!
  • Stayed: September 2012, traveled on business
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4  Thank Vasilis Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this reviewResponded November 28, 2012

Dear Mr. Vasilis,

Greetings from Chelsea Tower Hotel Apartments!

It was a great pleasure for us to have you at our hotel and further taking out your valuable time in sharing the opinion.

While you are staying at our hotel, it makes you more comfortable with luxurious apartments and with full facilities and different view of Dubai. We, all at Chelsea Tower, are committed to provide our best hospitality services to our discerning guests and we are pleased that we managed your expectations.
The entire team at our hotel is well trained to be at their best performance and your encouraging comments will be passed to them during the training sessions.

Indeed, the location of our hotel is based on Sheikh Zayed Road and that too exactly in a prime area of Dubai which is known as Financial Sector. It is very easy for our guests to visit the major areas of Dubai along and malls by using metro which is just at our door step.

Once again, we thank you for your patronage and would be very happy to assist you in future. If you have any further query, please do not hesitate to contact us.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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636 - 642 of 898 reviews

Reviewed September 29, 2012

I read trip advisor on every hotel we book. I have never wrote a review but I felt I had to on this hotel. This hotel should not be open for business or family but for something else....
The rudest and most arrogant hotel l ve ever encountered, DO NOT stay there if you have any sense, they will charge you for every single thing and they will provide you with the rudest service ever. Unbelievably awful service.
We arrived with our 2 1/2 year old daughter. As usual we asked nicely for a possible upgrade which was declined as we were told that the hotel was fully booked an no other apartments were available in the time you could see the lobby was empty. We were given the 2 bedroom apartment that we booked . To our horror we found out once we got into the apartment that it was a smoking and it was smelling as if there has been a party just minutes before our arrival. Not only have we asked for a non smoking but even through how could a check-in staff think that it would be ok to give us a smoking room with our toddler? I called up the guest service and explained the situation . I was told that the duty manager (a lady) would call us back.. after another 30-45 min. waiting I was told by the receptionist that there was no other option available.

The worst part at night time when the lobby and the floors were FULL of prostitutes, and the rest of the clienteles reflect that. The breakfast was poor. All in all, an awful hotel. and I would NOT recommend this hotel for Families and couples.

  • Stayed: September 2012, traveled with family
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15  Thank Millie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Recently stayed at Chelsea Tower for 5 nights in a two bedroom apartment and we had a really good time there. Hotel location was excellent and made it very easy to travel around. The metro is right outside. There are a lot of restaurants/cafes close by and a supermarket a short distance away, so everything is very convenient. The apartment itself was nice and clean and we all had a good sleep there. It was handy having a kitchen so that we could cook ourselves. Staff were friendly and helpful and the pool area was lovely too. All in all, it was a great stay and we'll definitely be back there!

  • Stayed: September 2012, traveled with family
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3  Thank brissyellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this reviewResponded November 25, 2012

Dear Sir,

Greetings from Chelsea Tower Hotel Apartments!

We would like to take this opportunity to convey our thanks to you for staying with us and sparing your valuable time to update the glimpse of your observations.

All the apartments at our hotel are very luxurious and comfortable for the stay, as per your feedback. Even, the apartments are with different views all around Dubai i.e. Burj Khalifa, Burj Al Arab, Island, etc. which our guests are enjoying during their stay. Yes, all our staffs are professional and well groomed in hospitality standards which results into their best performance for the guest’s satisfaction.

The most significant asset of our hotel is our swimming pool which is the largest swimming pools in Dubai. As said by you, most of the restaurants, cafes, bars, etc. are just at a walking distance from our hotel and metro exactly adjacent to our hotel.

Once again, we thank you for your patronage and would be very happy to assist you in future. If you have any further query, please do not hesitate to contact us.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

The receptionist were not cooperative at all
I booked the hotel and the check in should be 14:00 , luckily I contacted them by e-mail and asked for early check in to be at 9:00 am and they agreed. and we arrived at the hotel one hour only advance at 8:00 am. The receptionist named Salman denied to let us in and he said you have asked for early check in at 9:00am and you have to wait to let you in as per your request at 9:00 only which this sound really ridicules for just an hour.

second,
I have also booked third room for my sister and the booking was under my name. she arrived at 14:00 pm and the receptionist Salman said the reservation is not under your name and we cannot let you in and said the one who booked this reservation has to be here. and he knows that I have other two rooms, he hold my sister waiting at the loopy for 3 hours, it was really like we were pigging from him. and when the time come for check out my sister asked a lady at the reception to allow her for late check out since Mr Salman delayed her check in, the lady receptionist replied we will delay your checking out as a favor from us, this was really bad impression how ridicules they deal with the guest. I really did not like the way they treated us. and i will not choose this hotel again.

  • Stayed: September 2012, traveled with family
    • Value
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3  Thank Hassan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this reviewResponded November 25, 2012

Dear Sir,

Greetings from Chelsea Tower Hotel Apartments!

At the outset, let us convey our thanks to you for choosing our hotel for your pleasant and comfortable stay and sharing your feedback with us.

We have noted your observation in details and would like to inform you that we allow the guests to check-in early subject to the availability. Further, all the rooms were booked in your name, hence, it is a policy of our hotel and very important that the guest who books the room needs to be present at the time of check-in procedure to refrain from fraudulent bookings.

However, we have briefed this matter in details to concerned departmental head to take corrective measures to make sure that it does not reoccurs in future with any of our guest.

Once again, we thank you for your patronage and would be very happy to assist you in future. If you have any further query, please do not hesitate to contact us.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

I went there in the spring and stayed for 8 nights. the apartment included 2 bedrooms, 2 bathroom and 1 kitchen. the hotel location was fantastic because its in front of the metro station. i highly recommend this hotels for families or group of friends.

  • Stayed: March 2012, traveled with friends
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1  Thank Doaa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this reviewResponded November 20, 2012

Dear Sir,

Greetings from Chelsea Tower Hotel Apartments!

It was a great pleasure for us to have you at our hotel and further taking out your valuable time in sharing the opinion.

We, all at Chelsea Tower, are committed to provide their best hospitality services for our discerning guests and we are pleased that we managed your expectations. While you are staying at our hotel, it makes you more comfortable with luxurious apartments and with full facilities and different view of Dubai.

Indeed, the location of our hotel is based on Sheikh Zayed Road and that too exactly in a prime area of Dubai which is known as Financial Sector. It is very easy for our guests to visit the major areas of Dubai along and malls by using metro which is just at our door step.

Once again, we thank you for your patronage and would be very happy to assist you in future. If you have any further query, please do not hesitate to contact us.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012 via mobile

This is a great location; 1 minute walk to a metro station and 1stop from the Burj Khalifa and The Dubai Mall. Our 2 bedroom, 2 bathroom unit was very comfortable and had a wonderful view of the Burj Khalifa. The pool on level 6 is awesome, especially at sunset.
However, the experience was let down by little things. The kitchen had no bowls so the kids had to have cereal out of mugs; even if we had wanted to cook, we couldn't as there were no pots/pans; the drier didn't work, which was hard as we didn't realise this until after we had washed clothes; and the safe was a bit too safe, once locked it didn't open again! All little problems we notified to the reception were dealt with very promptly, the staff were very accommodating and exceedingly helpful but these few little issues took the gloss off an otherwise perfect apartment.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MOJO_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this reviewResponded November 7, 2012

Dear Sir,

Greetings from Chelsea Tower Hotel Apartments!

We would like to take this opportunity to convey our thanks to you for staying with us and sparing your valuable time to update the glimpse of your observations.

All the apartments at our hotel are very luxurious and comfortable for the stay, as per your feedback. Even, the apartments are with different views all around Dubai i.e. Burj Khalifa, Burj Al Arab, Island, etc. which our guests are enjoying during their stay.

We have noted your observation about the kitchen equipment and we regret for the inconvenience caused but would like to inform you that all the kitchens are fully equipped with equipment, crockery and cutlery. Apart from this, we do provide extra cutlery also but only if the guest requests. However, we have forwarded this comment to the concerned departmental head to check in details and to take corrective measures which will ensure that this is not repeated in future.

Once again, we thank you for your patronage and would be very happy to assist you in future. If you have any further query, please do not hesitate to contact us.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

It was G8 experience with professional approach from checkin till checkout by every one. it was noticed from reception / house keeping as well room sevices with best possible services. Neat and clean rooms with decent aminities.

Room Tip: professional services with smile!!!
  • Stayed: August 2012, traveled with family
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1  Thank Yagneshj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this reviewResponded November 7, 2012

Dear Mr. Yagnesh,

Greetings from Chelsea Tower Hotel Apartments!

At the outset, let us convey our thanks to you for choosing our hotel for your pleasant and comfortable stay and sharing your feedback with us.

We have noted your observation in details and would to add here that all our staffs are professional and trained about their responsibilities for handling the guest issues in all the areas such as Front Office, Housekeeping, Food & Beverage, etc. Definitely, these comments are encouraging for us and will be shown to them during their periodical training sessions which will help them to provide their best services in future also.

Once again, we thank you for your patronage and would be very happy to assist you in future. If you have any further query, please do not hesitate to contact us.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Salam Hotel Suites

Address: Sheikh Zayed Road | near Financial Metro Station, Dubai 11189, United Arab Emirates (Formerly Chelsea Tower Hotel Apartments)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#51 Business Hotel in Dubai
#84 Family Hotel in Dubai
#95 Spa Hotel in Dubai
#142 Luxury Hotel in Dubai
Price Range: $108 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Al Salam Hotel Suites 4.5*
Number of rooms: 281
Official Description (provided by the hotel):
Award-winning Chelsea Tower Hotel and Apartments is located opposite Dubai International Convention Centre and World Trade Centre and close to Dubai Downtown, Dubai Mall and world's tallest building Burj Khalifa. It offers guests excellent views of Dubai towards the Arabian Gulf on one side and Dubai city on the other side. The metro station is on the doorstep of Chelsea Tower opening up the whole of Dubai to our guests. Located 20 minutes from Dubai International Airport and in very close proximity to Dubai's major major shopping destinations, tourist spots, beach and leisure parks. ... more   less 
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Also Known As:
Chelsea Hotel Dubai
Chelsea Hotel Apartments

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