We rented a 3 bedroom apartment and it was clean, spacious and well maintained. Or so we thought. The kettle was a safety hazard, the water tank thermostat was goosed in the 2nd bathroom so not hot shower until it was fixed. Worst of all though was when the water tank in the en-suite sprung a huge leak at 1am. Water was gushing down through the ceiling so of course this caused us to be wakened up and we all had a nightmare getting back to sleep once it had been dealt with by housekeeping. As compensation for our ruined night we asked to be allowed to use the room until 11pm on our day of leaving as the flight was 2-40am next day. They werent`t having it. They offered us a measly breakfast for the two days we had left. Eventually we got them to waive the 225 AED (£25) for the weeks internet we took and they gave us another room for the evening. But that was after backing out of the agreement TWICE and trying to re-negotiate. Shocking behaviour from the Customer Services and Duty Manager. Every night, the roomboys would show up around 7-8pm to make up the rooms when we were getting ready to go out and we had to chase them. We regularly go to Dubai as the owner of racehorses but we will never stay here again.
- Official Description (provided by the hotel):
- Award Winning Chelsea Tower Hotel and Apartments is located on Sheikh Zayed Road opposite Dubai International Convention Centre and World Trade Centre and close to Dubai Downtown, Dubai Mall and world tallest building Burj Khalifa. It offers guest excellent views of Dubai towards the Arabian Gulf on one side and Dubai city on the other side.The Metro Station is on the doorstep of Chelsea Tower opening up the whole of Dubai to our guests. Located 20 minutes from Dubai International Airport and in very close proximity to Dubai's major major shopping destinations, tourist spots, beach and leisure parks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda and Cheap Tickets so you can book your Al Salam Hotel Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chelsea Hotel Dubai
- Chelsea Hotel Apartments