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“disgraceful customer service” 1 of 5 bubbles
Review of Al Salam Hotel Suites

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Al Salam Hotel Suites
Ranked #141 of 544 Hotels in Dubai
Certificate of Excellence
Kirkcaldy, United Kingdom
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“disgraceful customer service”
1 of 5 bubbles Reviewed March 27, 2012

We rented a 3 bedroom apartment and it was clean, spacious and well maintained. Or so we thought. The kettle was a safety hazard, the water tank thermostat was goosed in the 2nd bathroom so not hot shower until it was fixed. Worst of all though was when the water tank in the en-suite sprung a huge leak at 1am. Water was gushing down through the ceiling so of course this caused us to be wakened up and we all had a nightmare getting back to sleep once it had been dealt with by housekeeping. As compensation for our ruined night we asked to be allowed to use the room until 11pm on our day of leaving as the flight was 2-40am next day. They werent`t having it. They offered us a measly breakfast for the two days we had left. Eventually we got them to waive the 225 AED (£25) for the weeks internet we took and they gave us another room for the evening. But that was after backing out of the agreement TWICE and trying to re-negotiate. Shocking behaviour from the Customer Services and Duty Manager. Every night, the roomboys would show up around 7-8pm to make up the rooms when we were getting ready to go out and we had to chase them. We regularly go to Dubai as the owner of racehorses but we will never stay here again.

Room Tip: Rooms overlooking Sheik Zayed road give some fabulous picture opportunities.
See more room tips
  • Stayed March 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank The_Fife_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, April 15, 2012
Dear Sir,

First of all, we thank you for choosing our hotel for your stay and taking out your valuable time in sharing your opinion.

We have noted your observations related to Front Office, Housekeeping and Engineering Departments and we deeply regret for the inconvenience caused to you. However, we have advised these matters to concerned department to take corrective measures so that it does not reoccurs in future.

We would request you to please give us an opportunity to serve you one more time for your next visit to make your stay memorable. Once again, we thank you for your support and patronage.

In case if you have any further, please do not hesitate to contact undersigned.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (236)
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English first
Mumbai (Bombay), India
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed March 26, 2012

We took a last minute trip to Dubai and took a room for a couple of nights at Chelsea Tower Hotel Apartments. The room was extremely well organized and very comfortable and had a full kitchen and separate living room which was perfect to rest our tired legs.

And since the hotel was right next to a major highway it was a very easy to get around, shop and visit the many attractions.

The hotel has a good and simple breakfast spread and the staff is very courteous too.

If you are looking for a place to put your head to rest at night and wont be spending much time there during the day it is perfect.

This sort of place is perfect for someone looking to stay for a long term serviced apartment type deal too.

Room Tip: Ask for rooms on the high floor and a corner unit!
See more room tips
  • Stayed May 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AnirudhDamani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, April 11, 2012
Dear Mr. Damani

At the outset, we thank you for staying at our hotel for your pleasuring stay and sparing your valuable time in updating your comments.

As stated by you, our hotel is based centrally in a prime area of Dubai i.e. on Sheikh Zayed Road and in Financial Centre which connects to Metro and other major places in Dubai. Another advantage of Chelsea Tower is that you can have better views of Dubai such as Burj Khalifa, Burj Al Arab, Island, Sheikh Zayed Road, etc. Further, our apartments are structured in a such a manner that the guest feels comfortable once he enters in the apartment.

Being one of the renowned hotel apartments, we are bound to provide our best service to our guests and our staff follows the same. Your inspiring comments will be shown to our staff during the training sessions and this will help them to provide the best out of their services.

Nevertheless, we would like to thank you for your support and would be very much happy to serve you in future. Please do not hesitate to contact us if you have any further query.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +9714-3434347 |F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 9, 2012

Arrived at the apartment in the evening with a young child. We were checked in immediately and ordered a meal from room service. Fantastic quick service, lovely meal and well presented.
The apartment was on the 16th floor and very spacious, clean and we immediately felt at home. Great views of the modern city on one side and the old town and sea on the other side. Great facilities on site, we used the gym and pool a few times. Very friendly staff.
It's a short drive from the airport, one of my favourite places was on our door step - Tim Hortons, I was in heaven! The metro is right outside the hotel and a great way to get around Dubai, very clean and reliable services. The taxis are also reasonable. A great central location with a fantastic view of the Burj Al Khalifa at the front of these apartments. I would definately stay here again.

Room Tip: Ask for a room with a view, its worth it.
See more room tips
  • Stayed February 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sharela21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, March 14, 2012
Dear Sir/Madam,

Greetings from Chelsea Tower Hotel Apartments!

At the outset, thank you for staying at our hotel for your pleasant stay and sparing your time in updating your feedback.

In order to meet up our guest’s requirements, we are bound to offer our best services in all the best possible ways. As said by you, our hotel is centrally located from where you can have very good views, specially a view of Burj Khalifa. Furthermore, your encouraging feedback about our staff and services has been conveyed to them.

The structures of all the apartments are built up in such a manner that the guest feels comfortable and it is a home for the guest when they stay in the apartment. Our hotel is mainly known for the facilities, especially our Health Club which is one of the best Health Clubs in the vicinity.

Once again, we would like to thank you for your support and would be very much happy to serve you in future. Please do not hesitate to contact us if you have any further query.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +971-4-3434347| F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmiyah, Kuwait
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 7, 2012

We spent 3 nights in this hotel by end of February. We arrived by noon and we found that all the appartments are busy. The front office was very helpful and they advised that the room will be ready in 30 Min. We went to the supermarket behind the hotel. When we returned we were allocated in an appartment in the 31st floor. A very nice view over the gulf. The appartment was will equiped, nice and clean. The housekeeping is done on daily basis. The whole family like the place and we will return back to it.

Room Tip: When you book as for a high level for better view
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ihab A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, March 14, 2012
Dear Sir/Madam,

Greetings from Chelsea Tower Hotel Apartments!

We thank you for choosing our hotel for your comfortable stay and taking out your valuable time in sharing your opinion.

All the apartments at Chelsea Tower are fully equipped and are inclusive of facilities with an option of different views from all the apartments. Our hotel is located in a vital area of Dubai from where you can have an easy access to important places of Dubai i.e. Financial Centre, malls, etc.

Further, your encouraging feedback about our facilities and staff services have been forwarded to all our staff which will help them to provide better services at all the times.

Once again, we would like to thank you for your support and would be very much happy to serve you in future. Please do not hesitate to contact us if you have any further query.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +971-4-3434347| F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Planet_Earth
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

My wife and I spent two nights at the Chelsea Tower Hotel Apartments in Dubai. The staff was extremely friendly and helpful from the reception to the maintenance and cleaning staff. The rooms are clean and surprisingly spacious for the price. I was really impressed with the quality to cost ratio.
The location is the biggest selling point of this property. If you come in via Etihad Airways coach service the depot is in the same building. The Dubai Metro station is right out side of the hotel. The Metro is a great way to get to the other parts of Dubai such as the Mall of the Emirates and the Marina area, as well as the airport.
There is a great restaurant attached to the hotel that is also a great value with delicious Middle Eastern cuisine.
The only downside for me was the lack of a bar. If you want a cocktail with your dinner you will have to go elsewhere. And the increasingly common practice of charging for internet access. At around a hundred and fifty dollars a night, you'd think they could throw in internet service.
Overall I think it would be hard to find a better hotel, with a better location, for a better price.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ekatreturns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, March 14, 2012
Dear Sir/Madam,

Greetings from Chelsea Tower Hotel Apartments!

We thank you for choosing our hotel for your comfortable stay and taking out your valuable time in sharing your opinion.

The location of Chelsea Tower is in the vicinity of a one of the leading areas of Dubai which connects to the major destinations of Dubai such as Financial Centre, Dubai Metro, etc. Even, staying at our hotel provides the guests an option having different views of Dubai.

Our team at Chelsea Tower always strives to utilize the best resources with full efforts in offering the services to our guests and inspiring comments such as yours will help them in future also. As per the rules of Dubai Government, hotel apartments are not allowed to sell the liquor but the bars are at walking distance from our hotel.

Once again, we would like to thank you for your support and would be very much happy to serve you in future. Please do not hesitate to contact us if you have any further query.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +971-4-3434347| F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

Just returned from 6 nights in Dubai, 3 night at the Chelsea Towers. 50AED from the airport by taxi. Great drive from the airport. Booked a 2 bedroom and asked for high level. I was given a 3 bedroom on 16th floor. Views of the see and the Sail hotel Room 1602. Fantasic. Travelled with mother of 70, sister 50, son 3 years old, me 42.

Bought a metro ticket pass for 1 day 16 AED, went to Dubai Mall, one stop away, as the metro is right outside the hotel. From the station there is a complimentary bus to the mall. Don't queue, just run and jump on, as everyone else did. Great mall, could spend all day there. So much for the kids, everyone really. Affordable good food, shops for every budget, very easy. Takes more than a day to get around.

The Aquarium in 50AED for 3 year olds upwards. This also included the underwater zoo that is located on a upper level next to the food court. It's not made clear to you, so don't miss out. We thought it was expensive for the aquarium as we went round in around 30 mins, but when we read our receipt we realised that the zoo was included and went after lunch and that was around 45 mins to get round. My little boy loved it, it had a Nemo fish tank with all the fish from Nemo.

The taxi to the Apartment is only 10-12AED, so it worth getting a taxi if there are a few of you, but we did enjoy riding the Metro, just for the experience.

We didn't use the ice ring , but it looked good. You must see the indoor waterfall. We went back in the night and watch the water Fountain show, which is to Arabic music, it funs every 30 mins.

The Burj Khalifah is 100 AED if you book in advance and it does get booked up so book as soon as you arrive or before hand if you can. You can go up immediately for 400 AED, but we felt that it was too expensive. You can stay up there as long as you like, once up there.

There are lots of supermarkets along the main road within 5 mins walk, the open until 2am and there is one 5 mins away that is 24 hours. They are very good and stock absolutely everything from toothpaste, mouthwash to fruit, beans, crisps, tea coffee, bread , just everything and all the well know brands.

The apartments are clean and tidy. Rooms are large and comfortable. The pools are warm and the gym is well equipped. We had room service once, and it was well price and good food. There is pizza hut next door, Applbey which does great food for everyone, very well prices, KFC, Burgerking within 10 mins walk. McDonald within 15 mins walk. There are great restaurants in the hotels if you don't want fast food that are also well priced. Dubai Mall is the best place to eat if everyone like different food. The food court is amazing, it has some great restaurants and not just fast food. Juicebars, oriental, italian, american, even fish and chips. Also wonderful homemade pasta place. There are eateries outside near the water fountain show which are also great. Just about everything, even fine dining.

The staff are very friendly and helpful, I would definintely stay there again.

NB you can't take photos in the pool

  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Samantha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, March 14, 2012
Dear Sir/Madam,

Greetings from Chelsea Tower Hotel Apartments!

At the outset, we thank you for staying at our hotel and sparing your valuable time in updating your comments.

As stated by you, our hotel is based centrally in a prime area of Dubai which connects to Metro, Financial Centre and other major places in Dubai. Another advantage of staying at Chelsea Tower is that you can have better views of Dubai such as Burj Khalifa, Burj Al Arab, World Island, Jumeira Beach and Sheikh Zayed Road, etc. In case if the guest chooses to travel by taxi then the taxi is made available at our door step.

Being one of the renowned hotel apartments, we are bound to provide our best service to our guests and our staff follows the same. Our apartments are more spacious and comfortable for stay with all the facilities, specifically our swimming pool which is one of the best swimming pools. Nevertheless, your inspiring comments have been conveyed to our staff which will help them in providing better services in future also.

Once again, we would like to thank you for your support and would be very much happy to serve you in future. Please do not hesitate to contact us if you have any further query.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +971-4-3434347| F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed February 19, 2012

We only stayed one night in the Chelsea Tower - really it is set up for a longer stay. The apartment was fine - generally clean and spacious with functional furnishing and reasonably equipped kitchen. I always wonder why these places don't provide any cleaning packs for guests - how are you supposed to wash up your coffee mug?

The views along the main strip from the higher floors are super, but then this is offset by the need to get the lift - we always seemed to have a long wait and had to let full lifts go past.

We had a problem at check-in - arriving at 5.30pm to be told housekeeping were still cleaning our room. After a few minutes confusion and the intervention of someone more senior a room was immediately available.

Free valet parking and a nearby Tim Hortons (for great coffee and fresh breakfast) meant this was a convenient, but unmemorable, overnight stay.

Room Tip: Ask to be facing the Burj Khalifa
See more room tips
  • Stayed February 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank spirite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahzadbutt, General Manager at Al Salam Hotel Suites, responded to this review, February 26, 2012
Dear Sir/Madam,

Greetings from Chelsea Tower Hotel Apartments!

First of all, we thank you for choosing our hotel for your comfortable stay and taking out your valuable time in sharing your comments.

We would like to clarify that we do provide utensil cleaning and daily housekeeping services at our hotel on a daily basis. However, your stay with us was only for one night and in such cases we provide the housekeeping and utensil cleaning services on the next day which was your check-out day.

We have also noted your feedback about the delay in check-in process and the same has been informed to concerned departments by taking the corrective measures. However, the incidence of delay in getting elevators took place due to extremely high occupancy.

Once again, we would like to thank you for your support and would be very much happy to serve you in future. Please do not hesitate to contact us if you have any further query.

Kind regards,

Shahzad Butt | General Manager | Chelsea Tower Hotel Apartments
Sheikh Zayed Road | PO Box 118049 | Dubai, United Arab Emirates
T: +971-4-3434347| F: +971-4-4051147
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Salam Hotel Suites

Property: Al Salam Hotel Suites
Address: Sheikh Zayed Road | Near Financial Metro Station, Dubai 11189, United Arab Emirates (Formerly Chelsea Tower Hotel Apartments)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#51 Business Hotel in Dubai
#83 Spa Hotel in Dubai
#84 Family Hotel in Dubai
#129 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Al Salam Hotel Suites 4.5*
Number of rooms: 281
Official Description (provided by the hotel):
Award Winning Chelsea Tower Hotel and Apartments is located on Sheikh Zayed Road opposite Dubai International Convention Centre and World Trade Centre and close to Dubai Downtown, Dubai Mall and world tallest building Burj Khalifa. It offers guest excellent views of Dubai towards the Arabian Gulf on one side and Dubai city on the other side.The Metro Station is on the doorstep of Chelsea Tower opening up the whole of Dubai to our guests. Located 20 minutes from Dubai International Airport and in very close proximity to Dubai's major major shopping destinations, tourist spots, beach and leisure parks. ... more   less 
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Also Known As:
Chelsea Hotel Dubai
Chelsea Hotel Apartments

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