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“Great Hotel, Excellent Staff!” 5 of 5 stars
Review of Marriott Hotel Al Jaddaf, Dubai

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Marriott Hotel Al Jaddaf, Dubai
Ranked #33 of 534 Hotels in Dubai
Certificate of Excellence
London
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Great Hotel, Excellent Staff!”
5 of 5 stars Reviewed July 19, 2014

We stayed at this hotel for one night on our arrival. We received a room upgrade as I was a Marriot Reward Member. Check in was very quick and friendly. The room was very impressive with a shower area and separate bath. There was a lovely welcome gift which included chocolates.

The bed was very comfortable and a very relaxing room. The executive lounge area was very big and impressive and breakfast was sufficient. Check out was very quick and easy and the staff arranged our transport to our next hotel immediately. Excellent service would stay again as definitely good value for money.

The only down side which did not affect our stay , was that there was nothing immediately around the hotel as this area is still being developed. However, taxis are easily available and great value.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Travel_Hopper2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai Marriott A, Guest Relations Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 24, 2014
Dear Guest

Thank you for taking the time to share your experience at the Dubai Marriott Al Jaddaf Hotel.

I am delighted to hear that you enjoyed your stay and received excellent service from the team.

Thank you for the excellent rating and I look forward to seeing you again when your travels bring you back to Dubai.

Kind Regards

Sheenal Patel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Khartoum, Sudan
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

Have stayed in Dubai before and this is the best hotel I have been to. Took an upgrade to a suite because it was half price during Ramadan. Great suite. Good outdoor pool with superb views of the business district and Burg Al Khalifa. Really good breakfast, including Marmite for my toast...

An easy ride to Dubai Mall, Wafi Mall and Deira City Centre.

Would stay again, but not in a suite: $300/night and that was half price...

Stayed July 2014
Helpful?
2 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai Marriott A, Guest Relations Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 17, 2014
Dear Michael

Thank you for sharing your experience and for giving us an excellent rating.

The superb view from the roof top of the Burj Khalifa is one of my favourites and I am so happy to hear you enjoyed it too.

I am delighted to hear that you feel the hotel is the best you have visited and I look forward to welcoming you back to the hotel when your travels bring you back to Dubai.

Kind Regards

Sheenal Patel
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

staying few days in Dubai Marriott AL Jaddaf hotel was so fantastic. i enjoyed with food in market place with Asian cousins.it was easy to reach to Dubai air port and other outlets mall around Dubai, finally i had nice changed rather than other hotel which i was used to stay before.certainly my next next stay with your hotel ............
upali

Room Tip: corner suites are large and sunny
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
2 Thank nero123j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai Marriott A, Guest Relations Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 17, 2014
Dear Nero123j

Thank you for taking the time to write your review and for the excellent rating you have given us.

I am delighted that you enjoyed the Asian cuisine in the Market Place and will be sure to pass your comments onto the chef.

I very much look forward to welcoming you upon your next visit to the hotel.

Kind Regards

Sheenal Patel
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

Everything about this hotel was great from check in to check out. The interior of the hotel, room facilities, bathroom, service etc was excellent and luxurious. The room had the great views of the city and burg kalifa tower which was remarkable experience. I would recommend this hotel to anyone traveling to dubai.

Room Tip: Chose the room with the Burg kalifa view
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Eranda89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled A, General Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 12, 2014
Dear Eranda89,

Thank you taking the time to share with us this review and for the excellent rating you gave us.

I am delighted to know that you had an pleasant stay with us and enjoyed the Burj Khalifa view from your room, it is indeed an amazing view along with the other Sheikh Zayed's Skyline buildings.

Thank you for recommending our hotel and we look forward to seeing you again on your next visit to Dubai.

Sincerely,
Khaled Al Jamal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 8, 2014

Spending a couple of days in Dubai at the Marriott Al Jaddaf was a perfect break on a long journey for me to Europe. This hotel is like a mirage in the desert, rising from the sand only 15 minutes from the airport. While its location could be seen as remote, its only a short (and cheap) taxi ride to Dubai Mall and other downtown attractions. The hotel also offers a limited free shuttle to the nearest train station, Jumeriah beach and Dubai Mall. A tip, though, if you have an early flight, pre-book your taxi the night before. The best thing about the hotel was the incredible helpfulness and friendliness of all the staff. Everywhere I turned, the staff were smiling and offering service, something that is sometimes lacking in large chain hotels. While my room had no view, it was very clean, spacious and contained everything I needed. Despite the constant stiffling 40C heat, the rooftop pool was very cool and refreshing, with ample sunlounges and shade available. All in all, a great stay and a big thank-you to all the staff for making it so enjoyable. Well done.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank cmmf11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled A, General Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 12, 2014
Dear cmmf11,

Fantastic Review, Thank you.

I appreciate you taking the time to write this review and I must say that I liked the description you gave the hotel “Like a mirage in the desert, rising from the sand” . The location indeed as you described within few minutes from major attractions in Dubai such as Dubai Mall and Burj Khalifa. We also provide regular free shuttle to the Dubai Mall and other attraction in the city.

I am delighted to read that you had an excellent stay with us. I thank you for mentioning the friendliness and helpfulness of our staff. Rest assured this will continue to be our top priority here at Al Jaddaf Marriott.

Good that you had the chance to try the pool, it is designed keeping in mind the rise of temperature in the middle east during summers and is temperature controlled to ensure guest are still enjoying the pool in the summer heat while admiring the view of Sheikh Zayed road with it’s amazing skyline.

Thanks again and we look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Khaled Al Jamal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia
Level Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed July 7, 2014

This hotel is very conveniently located for easily getting to most parts of Dubai. That having been said, you will need a car or to take taxis. There is nothing around this hotel as it sits in the middle of a series of road intersections.

The hotel itself is standard Marriott fare - nicely decorated, clean, great beds and nice bathrooms.

There is a roof-top pool which is nice but the sitting area is not large. And the gym is perfectly functional. The executive lounge is also nice with a good selection of food in the evening and friendly staff.

The reception staff were the only employees that did not up-hold the Marriott customer service standards and they were not at all helpful during check-in.

This is not somewhere I would choose to go on holiday in Dubai, but as a base for business meetings it offers a great value option.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Brit-abroad-in-Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled A, General Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 12, 2014
Dear Brit-abroad-in-Asia,

Thank you for sharing your feedback and writing this review after your recent stay with us.

I appreciate your comments on the location; which as you correctly described has easy access to different parts of Dubai. We hope you also had an opportunity to avail the free shuttle services provided for guests.
Also thank you for your kind comments on the hotel interiors and décor, I am glad you had an opportunity to try our Executive Lounge and glad to read that you liked the food offerings there and the service.

My apologies for any inconvenience you have experienced with our reception staff and would appreciate if you can share with us more specific details for us to follow up and avoid any shortfall in the future.

We look forward to welcoming you back soon & hopefully getting the chance to meeting you in person.


Sincerely,

Khaled Al Jamal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 4, 2014

It is always a pleasure staying at this hotel, from when you first arrive to the time you leave everyone is very professional, friendly and happy to help.

The rooms are all well furnished, a good size and have all the facilities you would expect, I have stayed here a number of times and have never been disappointed with the room I have been given.

The hotel is a little out of the main city but this is not an issue as there are some very good restaurants on site. I have lived in the middle east for almost 2 years and did not expect to have haggis as good as I have had in Scotland, until I had it at this hotel. The steakhouse at this hotel is very good, they have a good range of steaks and other dishes which are well prepared and a good price.

The Shanghai 30 is also a very good restaurant and bar with the best prawn toast in town. It has a great ambiance and good place to meet up with friends for a few drinks and a bite to eat.

Overall an awesome hotel, well worth a visit

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jinked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai Marriott A, Guest Relations Manager at Marriott Hotel Al Jaddaf, Dubai, responded to this review, July 6, 2014
Dear Guest

Thank you so much for sharing your experience and for the excellent rating you have given us.

I am delighted to hear that you enjoyed your stay along with the food & beverage outlets the hotel has to offer.

I will be sure to pass on your comment to our chefs in the Steakhouse and Shanghai 30.

I look forward to welcoming you back to the hotel soon.

Kind Regards

Sheenal Patel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Hotel Al Jaddaf, Dubai

Property: Marriott Hotel Al Jaddaf, Dubai
Address: Oud Metha Rd | Al Jaddaf Area, Dubai 122273, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 534 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Marriott Hotel Al Jaddaf, Dubai 5*
Number of rooms: 310
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