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4,117
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All reviews burj khalifa les cuisines air conditioned walkway opera suite club millesime metro station dubai downtown special thanks junior suite pool bar excellent hotel pool staff special mention amazing service spacious rooms wilson hazem
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60 - 65 of 5,077 reviews
Reviewed 3 weeks ago

Fantastic, friendly and superb service by the Club Millesime staff especially Ms. Joan from the Philippines.
For reasons like this, we prefer the Accor hotels.
Another mention: Ms. Elma from the Housekeeping Department is a darling! Moshin at the lobby, extremely helpful.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Explorer202032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 3 weeks ago

Dear Explorer202032,

Thank you for sharing a review of your stay at Sofitel Dubai Downtown on TripAdvisor.

I am very happy to read your complimenting review and your recognition of the efforts made by Joan and Elma and Mohsin. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated.

We look forward to welcoming you back soon for yet another memorable experience.

Warm regards,

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Amazing great service great views. Thank you Michel, Ganga, Saman, Demess and kim. We stayed 2 nights and received service, attention and felt welcome. We will be back, down town location is perfect felt we were in the best place for everything.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank TimV163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 3 weeks ago

Dear TimV163,

Thank you for sharing this review on TripAdvisor about your stay at Sofitel Dubai Downtown.

It is particularly rewarding to receive such feedback, highlighting our excellent location and our commitment to provide the best services to our guests.

Looking forward to welcoming you again on your next visit to Dubai to renew this unforgettable experience.

Best regards,

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The food was amazing in Les cuisine, and staff's are very active, specially Mary anne and armstrong, they always made sure that we are OK.. The hotel was so convenient if you want to go to Dubai Mall.. The experience we had was so memorable and for sure we will come back in Holidays.. ❤️

Date of stay: January 2020
Trip type: Traveled with family
Thank HaizelMylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 3 weeks ago

Dear HaizelMylove,

Thank you for choosing to stay with us during your recent visit to Dubai.

It is truly rewarding when guests like you take time out of your busy schedule to share your feedback with fellow readers. It was a pleasure to share your feedback with Mary Ann and Armstrong as it certainly made their day!

We thank you once again, and we look forward to the pleasure of having you back soon.

Best regards,

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Thank you swimming pool team Michel, Ganga, Saman, Demess and Kim for your great job during my stay. I will be visiting again soon!
The pool is clean and warm, the food is good, and services from the team was exeptional

Date of stay: January 2020
Trip type: Traveled with family
Thank FaisalSJ92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 3 weeks ago

Dear FaisalSJ92,

Thank you for visiting Sofitel Dubai Downtown.

I was pleased to read that you spoiled yourself a bit and had a amazing time by the pool. I am also impressed that you remembered the names of our Heartists at the Pool. They were very happy to read your wonderful feedback.

We hope to welcome you back soon for yet another enjoyable experience.

Best regards,

Klaus Assmann
General Manager

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Reviewed 3 weeks ago

The hotel is well located with a walkway to Dubai Mall very close. The service is outstanding, all staff beng courteous and attentive to any needs. The breakfast buffet has everything you would expect and then more. Sudesh looked after our room servicing and was very helpful. The room was facing the ocean on the 11th floor, well appointed and comfortable. Easily the best hotel stay I’ve had in a very long time. I would easily recommend this hotel to anyone considering a stopover in Dubai.

Room tip: room 1107 was excellent, facing the ocean, a little bit of road noise but not a problem on the 11th floor.
Date of stay: January 2020
    • Location
    • Service
Thank CTOverkill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 3 weeks ago

Dear CTOverkill,

Many thanks for your wonderful review, I am glad that you enjoyed and appreciated our convenient location and lovely breakfast spread. Sudesh and our Chefs will be very happy to read your complimenting feedback.

Thank you very much for choosing to stay with us here at Sofitel Dubai Downtown. We cannot wait to welcome you back in the near future.

Warm regards,

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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