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Traveler rating
4,119
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All reviews burj khalifa les cuisines air conditioned walkway opera suite club millesime metro station dubai downtown special thanks junior suite pool bar excellent hotel pool staff special mention amazing service spacious rooms wilson hazem
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Reviewed 4 weeks ago

Michel, Ganga, kim, Demess, Saman
very competent, helpful, take care of us
clean and permanently monitored swimming pool.
nothing to say.
a pleasant moment of relaxation in the city with a view of the burj Khalifa.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank V939WBxavierd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 4 weeks ago

Dear V939WBxavierd,

Thank you for spending quality time at our pool here at Sofitel Dubai Downtown.

It was great to read that you spoiled yourself a bit and enjoyed our facilities and services. Our Heartists Michael, Ganga, Kim, Demesse and Saman will be delighted to see your wonderful feedback.

We cannot wait to welcome you back soon for another relaxing experience.

Best regards,

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Really one of the most elegant place to be at the moment. Recently visited this newly revamped concept bar and although that the place is not well known at the moment, service and quality of food is immaculate.
I believe that Dinesh the Manager in charge is really guiding his team to the right direction
Well done and be sure that you will see my face quite regularly

Keep it up
Lindsay

Date of stay: January 2020
Trip type: Traveled with friends
Thank Lindsay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 4 weeks ago

Dear 887lindsayd,

Thank you for visiting Above 2.0 at Sofitel Dubai Downtown.

It was delightful to read that you had an amazing time with us. Dinesh will be very happy to read your complimenting review.

We thank you for sharing your feedback on TripAdvisor and we look forward to having you back soon!

Warm regards,

Klaus Assmann
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I live in Dubai and I Visit weekly hotels and spa to spend a nice day by the pool and getting a nice massage. I never leave reviews but in this case I really had to.. i booked a full day at the Pool with my family followed by a massage in the afternoon and the experience has been absolutely perfect.
We have been welcomed by a great staff, in particular an amazing guy named Hamza, who assisted us during the whole day and carefully satisfied every single request. He made our day even more perfect and with positivity and professionalism took care of me and my family.
Honestly I rarely received this kind of service in Dubai..

At the same time the view on downtown is wonderful, the spa amazing.

I will definitely come back in future

Date of stay: January 2020
Trip type: Traveled with family
Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 4 weeks ago

Dear Sara C,

Thank you for spending the day with us here at Sofitel Dubai Downtown.

It was a pleasure having you here and I am glad that Hamza and the team looked after you very well. He will be delighted to read your wonderful feedback.

We thank you for sharing your feedback on TripAdvisor and we look forward to having you back soon!

Warm regards,

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Fast service in Les Cuisine. Mary Ann our server that day and Armstrong are the best. So humble people and very polite. They made sure that we received our orders on time and made sure that we feel at home. Kuddos to this staffs! Will come back soon because of them. Great Job.

Date of stay: January 2020
Trip type: Traveled on business
Thank Hotelierview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 4 weeks ago

Dear Hotelierview,

Thank you for sharing a review of your stay at Sofitel Dubai Downtown on TripAdvisor.

I am very happy to read your complimenting review and your recognition of Mary Ann and Armstrong's efforts. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated.

We look forward to welcoming you back soon for yet another memorable experience.

Warm regards,

Klaus Assmann
General Manager

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Reviewed 4 weeks ago via mobile

Above 2.0 simply exceeded all expectations! Amazing vibes, delicious food, and special thanks to Mr. Dinesh the manager who made sure the place feels like home!! Highly recommended for dinner, drinks, and certainly PARTY!

Date of stay: January 2020
Trip type: Traveled with friends
Thank joetO4514XL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausAssmann, General Manager at Sofitel Dubai Downtown, responded to this reviewResponded 4 weeks ago

Dear joetO4514XL,

Many thanks for posting such a great review following your recent visit to Above 2.0.

Dinesh and his team will definitely be thrilled to read your complimenting feedback.

Thank you for highlighting so many positive elements of your experience and we hope to see you again soon!

Best regards,

Klaus Assmann
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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