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dangaldau1
Gold Coast, Australia

Will use again

5.0 of 5 bubblesReviewed Jul 13, 2019
We moved from Dukes the Palms, a higher rated and more expensive hotel, to here, and had a better vacation overall. Friendlier staff, comparable rooms, no beach, but overall a nicer experience, one metro station away from Dubai mall
Date of stay: July 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hosni A, General Manager at Carlton Downtown Hotel, responded to this review
Responded Jul 14, 2019
Dear Valued Guest,

Thank you for choosing to stay at The Carlton Downtown Hotel.

Also, our appreciation for your kind rating regarding your experience with us.

We look forward to welcoming you back!

Yours sincerely,
Hosni Abdelhadi
Group Managing Director, Carlton Hotels
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,781)
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814 - 819 of 2,782 reviews
Reviewed July 5, 2019 via mobile

I loved the place because its near Dubai mall
And i loved the kind and fast service they have all the thanks go to the amazing staff , i want to thank especially the reservation department Mr.mohammed al nour and Mrs. rose , reception Mr.sherif for his service ,
Kind fast well service

Date of stay: July 2019
Trip type: Traveled solo
2  Thank B5763ZLahmeda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hosni A, General Manager at Carlton Downtown Hotel, responded to this reviewResponded July 5, 2019

Dear Valued Guest,

Thank you for staying at The Carlton Downtown Hotel.

I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us.

We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving.

We certainly cannot wait to welcome you back soon.

Yours sincerely,
Hosni Abdelhadi
Group Managing Director,
Carlton Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2019

It was a nice experience to visit Carlton downtown hotel starting from the staff Muhamad alnor ,Rose from reservation section and Sharef in the reception they serve me very well will visit it again ASP. Thank you

Date of stay: July 2019
Trip type: Traveled with friends
2  Thank Ayoob_2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hosni A, General Manager at Carlton Downtown Hotel, responded to this reviewResponded July 5, 2019

Dear Valued Guest,

Thank you for staying at The Carlton Downtown Hotel.

I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us.

We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving.

We certainly cannot wait to welcome you back soon.

Yours sincerely,
Hosni Abdelhadi
Group Managing Director,
Carlton Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019 via mobile

Stayed with friends and his family for the EID Holiday. Excellent hotel staff specially Ms. Yasmin from the Hotel Front Desk.

Rooms are clean and beddings are change on daily basis.

Few minutes away from the Dubai Financial Centre Metro Station and the Dubai Mall.

Highly recommended.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank johnjtoby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hosni A, General Manager at Carlton Downtown Hotel, responded to this reviewResponded July 3, 2019

Dear Valued Guest,

Thank you for staying at The Carlton Downtown Hotel.

I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us.

We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving.

We certainly cannot wait to welcome you back soon.

Yours sincerely,
Hosni Abdelhadi
Group Managing Director,
Carlton Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2019

Room was large, plenty of space to spread after travelling through Europe& having to repack,
I found the staff most helpful. Adil offered us advise on the transport travel.
Breakfast was varied & fresh.
As we had an evening flight the front desk offered us facilities to shower & freshen up in.
Definitely would stay there again. close to some great restaurants.
One block to rail system.
Taxi to airport 1/2 hour = approx 70 dirham
Taxi to Dubai Mall = approx 15 dirham this all depends on time of day.

Room tip: non smoking available
Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
2  Thank Lisa G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hosni A, General Manager at Carlton Downtown Hotel, responded to this reviewResponded June 30, 2019

Dear Valued Guest,

Thank you for choosing to stay at The Carlton Downtown Hotel.

Also, our appreciation for your kind rating regarding your experience with us.

We look forward to welcoming you back!

Yours sincerely,
Hosni Abdelhadi
Group Managing Director, Carlton Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2019

We stayed at the Carlton Downtwn Hotel. Great experience. Rooms were very clean and comfortable. Breakfast was included. In the dining room we were looked after by Salah. Very friendly and accomodating young man. The young ladies on the front desk,Yasmin and Zeneb made checking in and checking out a lovely experience. The concierge guys Joseph and Adil were also most helpful. Nothing was too much trouble. I will definitely be back to stay again

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank jennifer o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hosni A, General Manager at Carlton Downtown Hotel, responded to this reviewResponded June 30, 2019

Dear Valued Guest,

Thank you for choosing to stay at The Carlton Downtown Hotel.

Also, our appreciation for your kind rating regarding your experience with us.

We look forward to welcoming you back!

Yours sincerely,
Hosni Abdelhadi
Group Managing Director, Carlton Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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