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“Pure Luxury”

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Grosvenor House Dubai
Ranked #5 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed August 14, 2009

Just spent 1 week at the Grosvenor House Dubai celebrating a family birthday. The Hotel was outstanding. The level of service was amazing better than any other hotel or country i have experienced.

Just bare in mind that they are building a second identical hotel next door so there is disruption from the building work. However there are free shuttles all day to the sister hotel le royal meridien and free shuttles at certain times of the day to the shopping malls. Taxis are also very good value.

This is a very sleek hotel and i would say not really suitable for young families who would be better off staying at the meridien across the road. It has five fantastic resturants a beautiful spa and the best service i have ever had. The buddha bar is must!

Cant wait to go back.

  • Stayed: August 2009
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1  Thank liam81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded August 19, 2009

Dear Guest,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

It was a pleasure to hear that you enjoyed your stay with us and that you not only found room service to be the best your have experienced but found the staff to be helpful, efficient and knowledgeable.

With regards to your feedback on the temporary building site around the hotel, I am happy to report that the flyover construction project is only a couple of weeks away from completion. The pavements have now been laid which means that guests can easily walk from the hotel across the various marina bridges that link us to the rest of the Dubai Marina.

Once again thank you for taking the time to write a review and we look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,817 - 3,823 of 4,774 reviews

Reviewed August 13, 2009

We stayed at the Grosvenor House in Dubai for the first week in August. It was practically perfect - gorgeous room with every luxury you could wish for, delightful staff who couldn't do enough for you, wonderful beach, helpful and knowledgeable concierge service, the best room service we'd ever tasted... I could go on and on! The only problem (and it's a temporary one) is that the hotel is currently surrounded by a building site. They are building an identical hotel building next to the existing one, and it's still in the early stages so a while go yet. Although the noise from the work didn't particularly bother us (we were on the 27th floor so too high up to hear much), it meant that it was literally impossible to walk anywhere outside the hotel. There was no way out by foot at all. Even to get to the beach (over the road) you had to take a shuttle. We really missed not being able to pop out for an evening stroll, but having to take taxis everywhere.

I would still recommend the hotel - once inside it was everything you could want from a five star establishment and more. But if you're the sort of people who would hate being dependent on motorised transport to get anywhere from your hotel room, look elsewhere, at least until the building work is finished. Also, book a room on a high floor to escape the building noise.

  • Stayed: August 2009, traveled as a couple
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Thank lsugaralmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded August 19, 2009

Dear Guest,

Thank you for taking the time to write a review of the hotel on Trip Advisor.

We were delighted to hear that you found the service to be amazing and that you were able not only to experience the Buddha Bar but also the other 04 restaurants in the hotel as well as the Retreat Health Club and Spa.

Your review will be shared with all of our team, so thank you for taking the time to write.

We look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2009

The Grosvenor House Dubai was booked on the basis of all the positive reviews received on tripadvisor and, to celebrate the occasion of my 40th birthday. What a wonderful hotel! We thought the Peninsula hotels in Bangkok and HK were fantastic; this hotel is right up there with them! The décor is elegant and stylish; the rooms are spacious with pretty much every amenity you could wish for.

My husband emailed the manager (Mark K) beforehand to say we were arriving early (overnight flight via Virgin) - we were greeted at Dubai airport by very pleasant staff who whisked us to the hotel in one of their limos. Upon arrival at the hotel, we were taken straight to our room and checked in early, with a minimum of fuss. The room that we were allocated was a 40th floor sea-view room with club lounge access, offering superb views of The Palm. A birthday cake, card and a bottle of champagne was already waiting for me when we got to the room – a lovely and very welcome surprise!

The Club Lounge was an oasis of calm, with efficient staff who always remembered our names and favourite tipple. We dined at the Buddha Bar (absolutely wonderful) and on the advice of our butler, at several of the restaurants at the sister hotel, Le Royal Meridien. The food and service at both hotels were excellent. We also used the pools at both the Grosvenor and Le Royal Meridien; we found that we preferred the pool at the Grosvenor as it was less crowded – the staff at the pool took great care of us both. My husband and I used “1847” and the spa, respectively; again, the quality of the treatments and service we received was superb.

Overall, we were very impressed with the standard of the service that we received - everyone was so polite and helpful and genuinely seemed to care about our making our stay special. The winning combination of wonderful food and surroundings, coupled with attentive and friendly staff made our stay truly memorable.

I would have no hesitation in recommending the Grosvenor House Dubai and we definitely intend to return there soon.

  • Stayed: July 2009, traveled as a couple
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Thank RVJLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded August 9, 2009

Dear Guest,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

We were delighted to hear that your 40th Birthday celebrations were successful and that the team made this special occasion memorable. It was a pleasure to be able to celebrate your special day with you.

Thank you for your individual feedback concerning your smooth arrival experience, the Club Lounge and the Retreat Health Club and Spa.

Your review will be shared with all of our team, so thank you for taking the time to write.

We look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2009

just retruned from a 10 days stay in Dubai.

i would like tosay that the hotel service, guest assistance is number one. you never get such attention anywhere else.

the hotel is new, room cleaned twice a day, everything very clean, pleanty of bars and restaurants, you have also the fantastic buddah bar wihin the hotel premises...etc

i would recommend highly this hotel for pleasure or business.

sylvain

  • Stayed: July 2009, traveled on business
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Thank sylbou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded September 2, 2009

Dear Guest,

Thank you for taking the time to write on Trip Advisor.

We were pleased to hear that you enjoyed the service and facilities at Grosvenor House Dubai.

Once again thank you for taking the time to write a review and we look forward to welcoming you back in the not too distant future.

Kind regards,

Mark K
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2009

I booked this trip to dubai a bit last minute for a engagement surprise , as ive been to dubai a number of times before i knew what standard to expect having stayed at shangri-la, grand hyatt, royal meridian but this hotel was absolutely outstanding and blew any previous hotel out of the water.
prior to departure (without me knowing) my brother emailed the hotel to let them know the nature of my trip and asked them to enhance my stay in any way they could. expecting a bottle of champagne...... well we got that along with a suite upgrade for the 5 nights and whole load of other goodies. this just added to the already great stay. i could not recommend this hotel enough everything was spot on from the pool staff, room service, the restaurants.

  • Stayed: July 2009, traveled as a couple
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1  Thank Dan7rc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded August 8, 2009

Dear Guest,

Thank you for taking the time to write a review of the hotel on Trip Advisor.

We were really happy to hear that you enjoyed your stay with us at Grosvenor House, and that to date this has been you best hotel experience in Dubai.

It was a pleasure to look after you during your special occasion and hope that you will return when celebrating future anniversaries.

Your review will be shared with all of our team, so thank you for taking the time to write.

We look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2009

Let me tell you I am the the wort hotel guest my expectations are very high and when I pay high prices I feel that its right to want the best. This hotel does everything. The reason why is they have shipped in staff from Thailand and the Philippines where they know how to treat guests which is what you want. Friendly staff great service Bvlgari and Molton brown toiletries. Fantastic Indian restaurant in hotel plus Buddha bar.. They also give you cold towels by the pool and ice drinks which is great.. Highly recommend one of the best hotels i have ever visited and I have been to some of the best. By the way Its nicer than the Meridian as a business hotel so few children but you also have access to their pool.

  • Stayed: July 2009, traveled as a couple
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1  Thank leeabbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded July 29, 2009

Dear Guest,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

We were delighted to hear that you enjoyed your stay with us.

Your comments with regards to the service as well as the friendliness of the staff with certainly be shared with our team.

It was also a pleasure to see that you were able to experience a number of our signature restaurants as well being able to spend some time relaxing on our pool deck on the 4th floor of the hotel.

Thank you once again for your time and we look forward to welcoming you back in the not too distant future.


Kind regards,

Mark K
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2009

I'm 30, male, and was alone before heading to Afghanistan. I wanted a hotel that was under 300$ (their site is cheaper than expedia, etc), clean, and a last piece of simple luxury before heading to the dry jungle. I needed a godo concierge, lots of internal space to get lost in, and staff who let me hang around, and help me get a visa, taxis, and faxes, etc. I also wanted great food. All of this was met with bang on furor!

HOWEVER, the hotel is bang in the middle of a construction site. Not an issue really, but it is. The building's shadow BLOCKS THE SUN after about 1pm every day. This is mildly off set by the intuitive and epic pool-side staff and surprise amenities.

THE BREAKFAST is LEGENDARY. Choose a country, choose a style of cheese, eggs, or any fruit found by Adam and Eve, sushi, nuts, even bacon, and you're on the right track.

The access to the Meridien2 across the construction site is great as it's beachside and the shuttle avoids the construction.

The staff have all been there for years- and that is what makes it all worth it at the end of the day. Loyalty means something.

  • Stayed: June 2009, traveled on business
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2  Thank SuitcasedSoul_MGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded July 27, 2009

Dear Sir,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

It was a real pleasure to read that you enjoyed your stay with us at the hotel, finding it an ideal location to visit prior to your departure for Afghanistan.

I am grateful about your comments with regards to staff, service and their loyalty. I will be sure to share these with the team.

With regards to the construction surrounding the hotel, your constructive comments are appreciated. Dubai Marina is an ever evolving landscape which we do aim to advise our guests prior to their arrival. The entrance to the hotel with the construction of a flyover is weeks away from completion which will allow us to landscape the area. The other two projects on the two sides of the hotel continue to be constructed, however strict noise regulations over night are in place.

Thank you once again for taking the time to write a review and we hope to be of service on your return.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#4 Spa Hotel in Dubai
#4 Business Hotel in Dubai
#5 Luxury Hotel in Dubai
Price Range: $238 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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