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Grosvenor House Dubai
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Reviews (5,058)
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Reviewed June 2, 2009

So what makes a hotel a truly 5-star one? The facilities and the service. The lobby and the room facilities and design (including the toilet) are simply exceptional. Everything is new and spotless. The staff were so attentive and so well trained that were always there when you needed them and yet never too present or looking for tips. Big plus point, my wife arrived at the hotel at 7 in the morning and could immediately check in and go to the room (normal check-in time is 2 pm!), as was promised to me by the reservation manager on the phone the night before (I only arrived in the evening of the same day). The beach facilities at the sister Royal Meridien are also outstanding, you cannot ask for more. In short, simply exceptional, thanks for an unforgettable stay, we look forward to coming back with our kids in October!

  • Stayed: May 2009, traveled as a couple
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2  Thank CarloBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded June 4, 2009

Dear Sir,

Thank you for taking the time to write a review of Grosvenor House Dubai on Trip Advisor.

We were delighted to hear that you enjoy your recent stay here at the hotel.

It was a pleasure for us to be able to provide the room for your wife’s early arrival.

We were pleased to hear to you like the design of the hotel and you found the staff to be well trained and attentive.

We look forward to welcoming you and the kids back to the hotel in October.

Thank you once again for taking the time to rate us.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2009

Having stayed at the Grovernor House I felt it deserved a review (the first one I've ever written)! Abroad I only stay in 5* hotels as I am not prepared to 'rough it'. This hotel had all the amenities you would expect but what made it stand out from the crowd was the dedicated staff. Nothing was too much trouble including cooking an Indian dish that wasn't on the menu! Our room was well serviced (although the new technology for informing housekeeping that they may enter the room did cause some confusion). The food was excellent, the pool was well maintained with water and fruit provided. Our only disappointment was that we hadn't booked a club room as we missed the treat of afternoon tea. Never mind - next time. If you would like somewhere to stay with not many children, delightful staff and you don't mind construction in the vincinity then stay here - you won't be disappointed - Well done Grovenor House!!
PS And internet access is included - how I hate being charged for it.

  • Stayed: May 2009
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2  Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded June 1, 2009

Dear Guest,

Thank you for taking the time to write your first ever review on Trip Advisor. We appreciate you taking the time to share your experience.

We were delighted to hear that you enjoyed your stay with us and found that our staff were not only dedicated but also went out of their way to provide additional services during your stay. This included providing a truly unique Indian dish.

I was sorry to hear that you found our in-room electrical system a little confusing but hope that you managed to use the system to your advantage before you departed.

We look forward to looking after you and your guest in the not too distant future.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2009

We have just arrived home from a 3 day stay at the Grosvenor. We had originally booked a 3 day break at Le Royal Meridien Hotel & Spa but when we arrived they were overbooked. We had booked 2 club rooms ( 2 adults and kids 10 & 13) but they had no interconnecting rooms and it would mean my husband and I split up with a child in each room. A very nice man on reception offered us a 2 bedroom apartment at the Grosvenor for no extra cost. We were a bit anxious as we had no prior knowledge of the Grosvenor, but we needn't have been worried. The first impression of the hotel, was imacculate. The staff at the hotel treated us like royalty and were very polite, attentive and helpful showing us to or "apartment". I think the hotel by the same name in London could learn a thing or two!The apartment was amazing.The buffet style breakfast and dinner were plentiful even for a picky 10 year old. The chefs would also cook anything for you if you wanted something different. All the waiters were very polite and attentive and made a fuss of the kids. This hotel catered for businessmen, but a family of 4 on a quick sun break were made to feel very welcome. The pool staff outside worked very hard in the 48 degrees heat. They would lay out your towel on the sun bed bring you complimetary water and fruit and keep your glass topped up with ice. The Grosvenor is the sister hotel to the Royal Meridien and there is a free shuttle bus between the hotels. We tended to go the the Meridien in the afternoon. Although this hotel was also impressive you were somehow lost in the size of it and did not feel as special as at the Grosvenor. Don't get me wrong the staff were also very polite and helpful here. All the staff at the Grosvenor from the lady who called the lift for you to the managers were wonderful, thank you for a fantastic stay.This was our first taste of Dubai and we will definately go back for more

  • Stayed: May 2009, traveled with family
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2  Thank TheWhitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded June 1, 2009

Dear Family Whitt,

Thank you for taking the time to write such a detailed review of Grosvenor House Dubai on Trip Advisor.

Having been moved from Le Royal Meridien to Grosvenor House, we were really pleased to hear that you enjoyed your short vacation and that the staff at the hotel treated you like Royalty being polite, attentive and helpful.

I was glad to hear that you found your apartment comfortable and that Sloane’s restaurant catered according to your needs.

With regards to our pool staff, I was pleased to hear that they looked after you and that you were able to enjoy our pool deck experience situated on the fourth floor of the hotel.

Thank you once again for taking the time to rate us and we look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2009

We have just returned from 4 nights at the Grosvenor and have throughly enjoyed everything about this wonderful hotel.
From the friendliness of the staff who will go out their way to make your stay a memorable one to the beautiful restaurants, bars and pool area this is without doubt the best hotel in Dubai.
As return visitors we were offered an upgrade to an apartment which was pure luxury.
I would have absolutely no hesitation recommending this hotel and look forward to returning when we are next in Dubai.

  • Stayed: May 2009, traveled as a couple
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2  Thank CassLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded May 29, 2009

Dear Guest,

Thank you for taking the time to write a review of Grosvenor House Dubai on Trip Advisor so soon after your return.

We were delighted to learn that you enjoyed everything about the hotel and that our team made it a memorable stay.

On this occasion as we had availability, it was our pleasure to be able to upgrade you to an apartment which we were pleased you enjoyed.

We hope to welcome you back to the hotel once again in the not too distant future.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2009

Stayed here in early May. Friendly and helpful check-in. Lovely rooms and fantastic view of the palm from the top floor while having breakfast. The Buddha bar downstairs provides plenty of entertainment and there are plenty of restaurants in and around to eat at. Definately stay here again. Only downside is the construction going on around the hotel which makes for a lot of noise although I am told its like that everywhere in dubai. We did see a lot of construction but many of the cranes ar just standing.

Stayed: May 2009, traveled on business
Thank macsaffaabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this reviewResponded May 29, 2009

Dear Guest,

Thank you for taking the time to write a review of Grosvenor House Dubai on Trip Advisor.

I was pleased to learn that you found the staff to be both friendly and helpful at check in.

We were glad that having booked a Club room, you were able to take advantage of our Club facilities overlooking Dubai, the Palm, Jumeirah and the Arabian Gulf.

With regards to your comment on the construction noise, as you are aware, there are currently many exciting projects underway in Dubai and as part of this development, construction is ongoing in the Dubai Marina area. We do however, try our utmost to ensure that any disturbance and inconvenience to our guests is kept to a minimum. Furthermore, we have now implemented a night time curfew in order to ensure a more peaceful night sleep.

I note that you will definitely be staying with us again and therefore we look forward to being at your service.

Once again, thank you for taking the time to post a review.

Kind regards,
Mark K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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