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“Excellent service”

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Grosvenor House Dubai
Ranked #6 of 541 Hotels in Dubai
Certificate of Excellence
London
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Excellent service”
5 of 5 bubbles Reviewed June 18, 2014

I stayed at the Grosvenor House for two nights at the end of April after reading the great reviews on tripadvisor. I wasn't disappointed. From the moment we arrived at the hotel, all the staff were outstanding, from the doormen, to the check in staff, to the cleaners, the bell boy, even random staff members in the corridors - everyone had a smile on their face and was ready to help make your stay great in any way they could. When being shown to our room (by Lara I think her name was) I mentioned that we were staying for my boyfriend's birthday. The very next day, a stunning chocolate mousse cake and bottle of wine appears in our room, compliments of the hotel. Such a nice touch and greatly appreciated. There were lots of similar nice touches that really made our stay - bottles of water every day, a new fruit of the day each day (we went through pears, bananas and plums). We picked the most basic room which was on the small side (as expected), but had a huge bathroom and a balcony with a great view - a bit scary being so high up but a great spot for getting some sun. I also think the bed was the most comfortable I've ever slept in. We ate at the Buddha Bar, Siddharta Lounge and went for a drink at Bar 44 - I plan to review these separately but they replicated the amazing service we had experienced throughout the hotel. I would return to this hotel without question if I return to Dubai.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank RanjiJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 21, 2014
Thank you for your kind comments following your visit to the Grosvenor House Dubai.

We are pleased that you had chosen to stay with us on holiday especially celebrating a special occasion and were extremely delighted with the service of our associates from arrival throughout your stay.

Your various feedback is much appreciated and it is also great to note that you had enjoyed your dining experience at Buddha Bar, Siddharta, and Bar 44.

Thank you once again and we look forward to welcoming you back to your next holiday.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,446 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,032)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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  • Turkish first
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English first
Istanbul, Turkey
Level Contributor
229 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

The hotel is set close to the Marina. Overall good impression of the rooms, reception and the restaurants. The rooms are fairly large for being business accommodation, clearly trying to emulate Hyatt and Intercon which they manage quite well. But the devil is in the details; hot water is hot and hard to turn off, the light switch looks like something out of the 80's and doesn't work very well, the curtains are very manual and heavy to close etc.
Breakfast is excellent and works very well. The staff is well trained - but sometimes I must say I struggled to understand what should have passed for English. Some language classes before being let loose on the clients might work well here.
The walls between the rooms are like Japanese traditional houses; paper thin - you can hear conversations and TV's quite well which is somewhat annoying at 2am in the morning. The contractor must have saved a fortune on the building costs.
Its hard to judge the hotel as its borderline between a Hyatt and something else like a Sheraton. So to get to the level they aspire to the total impression has to be improved. As I said - the devil is very much in the details.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bulgenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 24, 2014
Thank you for posting your review on Trip Advisor.

Whilst we are glad that you enjoyed your overall stay with us, we have also well noted your comments with regards to the shortfalls encountered.

I would like to assure you that guest feedback is of immense value to us which enables us to continually review and improve our product and facilities and do thank you for taking the time to give us your valuable thoughts and feedback.

We look forward to welcome you back as our guest once again.

Kind regards,

Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lecheria, Venezuela
Level Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Stayed one night at this hotel, we were happy with the place. Beautiful lobby, and our room was very plush and comfortable. We had a lovely breakfast (yummy Arabic food room service) out on our balcony. Nice bathtub and shower. We took advantage of the free shuttle over to the Le meridian for a swim at the beach and watched skydivers coming down while in the warm water. Tried out the Buddha Bar downstairs but it was too smoky (cigars) and too many Russian prostitutes. The bar on the top floor was much more quiet with beautiful views. The hotel is a bit far from the airport, and the location is next to a freeway, so it’s a bit noisy outside (especially on the balcony). I enjoyed the stay, and the price was good, but there are sooo many nice hotels in Dubai. It’s a good choice for a short stay.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Expat_Chiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 26, 2014
Thank you for sharing your review on Trip Advisor.

We are glad that you had enjoyed your stay at the hotel in September last year and were pleased with our services and facilities. Your kind feedback is much appreciated.

Thank you once again and we look forward to having the opportunity to welcome you back on your next visit to Dubai.

Kind regards,

Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cirencester, United Kingdom
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

I reviewed this hotel when my husband stayed here in April 2013. I am not going to repeat what I have already said i just wanted to make a couple of further observations.

We stayed here again in May 2014 for ten nights. We choose this hotel as it is modern, in a great location, with lovely rooms and fabulous service.

Once again this was achieved. The hotel continues to evolve and make subtle changes to improve service and the overall experience.

We had noisy neighbours. Full on screaming at 3am - 5am. The hotel were so apologetic. It wasnt their fault, however they offered us a free dinner and a room upgrade for our stay in September.

Staff that do lower level jobs are the ones that should be commended. There is a lady who works in Sloanes and she literally knows everyone's name. This hotel is busy. This is a feat in itself.

All of the people who came to our room in the evening to provide us with fruit, chocolate and to see if there was anything we needed are just so polite and attentive. Nothing is too much trouble.

I also had my nails done in the nail bar in Tower One. That was such a fun experience. I have never seen such a buzzing vibe.

We are back in September to celebrate our 40th Birthdays and we literally cannot wait. This hotel and its staff are fantastic. Do not stay anywhere else.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzanne-Cantle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 24, 2014
Thank you for taking the time to write this lovely review.

It is always a pleasure to read such compliments and commends from our guests with regards to the service experienced and facilities used during their holiday with us at the Grosvenor House. We certainly strive to deliver highest standards of customer service and it is always encouraging to receive such praise.

Thank you once again for sharing your kind comments on Trip Advisor and we look forward to welcoming you back again as our guests.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

My 6th visit to the hotel within a short period and once again, the room & service was excellent. The hotel has a wonderful (under the radar) way of noting previous requests and doing all possible to support - this visit we had the opportunity to sample the Executive lounge which was a real treat.

Although all the staff I encountered were extremely helpful, I must mention Rahul (Front Desk) who went above and beyond the call of duty to support me during my stay - I really can not thank him enough for his patience and understanding of my requirements.

Suffice to say, I can not wait to visit again!

Room Tip: Definitely experience the lounge
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JONATHON M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 21, 2014
Thank you for sharing your comments on Trip Advisor.

We are delighted to know that you had an excellent stay with us once again and were pleased with the hotel facilities as well as the service provided by our associates. We certainly do strive to make every effort to deliver highest standard of personalized customer service to all our guests and it is always encouraging to receive such praise.

Thank you once again for your review and we look forward to welcoming you back as our guest.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

My wife and I spent a week here in November 2013 - apologies for the tardiness of the review!

Everything about our stay was superb:

+ Beautifully appointed rooms
+ Delicious breakfast
+ Excellent service from the staff
+ Spa was amazing and well priced!
+ Great pool along with free access to its sister hotel across the road
+ Concierge was incredibly helpful
+ Great location at the Marina

Highly recommended and will be staying there again!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jazzsalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 19, 2014
Thank you for sharing your comments and feedback of your holiday at the Grosvenor House on Trip Advisor.

It is nice to note that you had a superb stay at the hotel and were pleased with the service of our associates, your breakfast experience, the hotel facilities as well as the pool and beach access to our sister property, Le Royal Meridien.

Thank you for your positive review and we look forward to having the opportunity to welcome you back on your next holiday to Dubai.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 15, 2014 via mobile

I love Le Royal Méridien Beach Resort in Dubai and for benchmarking all other Dubai hotel properties Le Royal Méridien (LRM) Beach Resort Dubai equals a perfect rating. I have stayed at its Sister hotel (the Grosvenor House) on two occasions this month. I must say it comes very close to perfect but fails to match LRM Dxb cause the valet parking and porters at the front of the hotel were rude and not at all customer oriented They are the first impression and it is a bad one. In addition although the tower one reception are wonderful there was a lady at tower two reception that was rude lazy and condescending. Aside from that the entire stay was devine and the management and rest of the hotel staff deserve a 10 out of 10!! By the way Starwoods Preferred Guest members already know that every 3, 4 or 5 star SPG hotel will treat them like royalty.

Stayed June 2014, traveled as a couple
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, June 18, 2014
Thank you for taking the time to share your review on Trip Advisor.

Whilst we are glad that you were pleased with your recent stays at the Grosvenor House, we are concerned to read your comments with regards to the areas of shortfall and as we take all our guest feedback to be of utmost importance to us, it would be very much appreciated if we can have the opportunity to speak to you personally.

May I kindly therefore request you to contact us directly on GuestServices.Grosvenorhouse@luxurycollection.com

We look forward to hearing from you.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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