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“Great all round hotel” 5 of 5 bubbles
Review of Grosvenor House Dubai

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Grosvenor House Dubai
Ranked #6 of 544 Hotels in Dubai
Certificate of Excellence
Singapore
Level Contributor
3 reviews
3 hotel reviews
“Great all round hotel”
5 of 5 bubbles Reviewed April 18, 2014

My first time in Dubai, a 48 hour "shop over".
I picked this one because I wanted a starwood hotel, and it was highly rated on trip advisor.
I expected a no nonsense formal business hotel. What I found was a well presented and very friendly hotel, with helpful well trained staff. It was really a delight.
The room decor made me think there long stay apartments in the building (turns out there are), nothing off putting at all. It had a few nice extras like a capsule coffee machine and full-size refrigerator.
I didn't see the pool or gym so I can't comment on that, however I could see from my window the Le Meridian over the road (a sister property) and what interested me was that you can use the facilities over there if you stay at this hotel. So I'll be taking my kids back with me and staying here but swimming over there. It looked fantastic, and at the time of writing this I think it was about 60% of the room rate.
Breakfast in Sloans was a huge buffet and all very high quality, I even found the pork products (bacon and sausages) on their own table.
All in all I'll be recommending it to my friends.

Room Tip: I had an ocean view room which was great to watch the skydivers drifting down to earth.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jujujujujujujuju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 23, 2014
Thank you for posting your review on Trip Advisor following your recent visit to the Grosvenor House.

It is a pleasure to read from your review that you had enjoyed your overall stay with us and that our team really looked after you throughout the stay.

We are delighted to hear that you were pleased with the room allocation as well as your breakfast experience at Sloanes and also glad that you found interest on the use of the pool and beach facilities in our sister property, Le Royal Meridian.

Thank you once again for recommending us and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,382 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,015)
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English first
Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

If you are looking to find a place to go for a peaceful drink or two,look no more.The drinks list in itself is impressive but if you are after that something special, then Marti the mixologist should be your first port of call.Impeccable manners,great service and a warm welcome from all.

Stayed April 2014, traveled with friends
Helpful?
2 Thank simon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Director of Food & Beverage at Grosvenor House Dubai, responded to this review, April 23, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your experience at Bar44 and were pleased with the drinks we have on offer as well as the service of our associates.

We truly appreciate your kind feedback and look forward to welcoming you back on your next visit.

Kind regards,

Ivan Di Lucia
Director of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaconsfield, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

i am employed by one of the largest travel companies which shall remain anonymous. This hotel has the best service i have ever come across. How good a service can provide depends on how they can be flexible enough to cater for the clients needs and the Grosvenor house is second to none. my wife and i are strict vegetarians and Anil one of the excellent managers in the restaurant made our visit by going the extra mile so a hearty huge thank you to you for making our stay so easy.
Do not think of staying anywhere else. If you want the best service come here!!!

Room Tip: the one bedroom apartments are excellent
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank manoj b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 23, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your overall stay with us and were pleased with the service provided by our associates.

Please may I mention that Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Your kind comments are great appreciated and it was indeed our pleasure to have you as our guest.

Thank you once again for recommending us and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 13, 2014

I stayed here with my husband in January for our honeymoon, the room was clean and well maintained on a daily basis, the service was good but to be honest everyone providing a service in Dubai is polite and attentive anyway.. I can't say that I was impressed however, there's nothing special about this 5 star hotel, nothing that wowed me, the food in the restaurants is standard. We stayed in tower 1 facing the front, it was a horrible experience at night when all the clubs/ restaurant/ bars are open till late and all you can hear is the music and loud engines revving at the front, not a quiet and relaxing stay at all, I found the decor and overall feel of the hotel quite boring, uncultured and very 'Un-special'. Wouldn't stay here again, it's not worth the money you pay, I would suggest finding some where else.

  • Stayed January 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Deedee123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Hotel Manager at Grosvenor House Dubai, responded to this review, April 15, 2014
Thank you for posting your review on Trip Advisor.

Whilst it was a pleasure to have you and your husband staying with us to celebrate your special occasion, we are sorry to hear that you were not fully pleased with your overall stay with us and also do apologize for the inconvenience caused by the noise disturbance.

Please be assured that we take all our guest feedback to be of utmost importance to us, hence, it would be very much appreciated if we can have the opportunity to speak with you personally and therefore kindly request you to contact us directly on Guestservices.Grosvenorhouse@luxurycollection.com

Thank you once again for taking the time to write and we look forward to hearing from you.

Kind regards,

Khaled Ghaleb
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 12, 2014 via mobile

Having checked in yesterday we have decided to extend out stay to 7 nights. It has been an excellent experience so far with the family and the staff have made it even more enjoyable....

Will be providing further updates at the end of our trip....

Stayed April 2014, traveled with family
Helpful?
Thank Asad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Hotel Manager at Grosvenor House Dubai, responded to this review, April 16, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to know that you and your family are enjoying your stay with us and that our team looks after you well.

Thank you once again and we wish you a pleasant stay with us.

Kind regards,

Khaled Ghaleb
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 11, 2014 via mobile

Word fail me at this hotel style comfort telexed I feel a million dollars when staying at this hotel
Level 5 is a must open 24 hours a day we always finish our evening out with a hot chocolate or coffee and unwind
The choice of restaurants is unbelievable from fine dinning t every day food
I would recommend this hotel 100/: plus
Take my word for it if you are staying in Dubai GH2 or Gh1 or there sister hotel on the beach
Le Royal Meridien breath taking views of the palm and the white sand will blow your mind

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kingjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Hotel Manager at Grosvenor House Dubai, responded to this review, April 15, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to hear that you had a pleasant stay with us at the Grosvenor House.

It is nice to note that you were pleased with the service as well as our choice of restaurants in the hotel and your kind feedback is very much appreciated.

Thank you for recommending us and we look forward to welcoming you back as our guest in a not too distant future.

Kind regards,

Khaled Ghaleb
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

Just returned from a short break at the GH 2 hotel where the service is quite outstanding. We arrived at the Airport at 7.30 where the hotel car was waiting for us and we were given a warm welcome by our driver. When we arrived at GH we were taken straight up to our room which was luxurious and spacious. Every member of staff that we came into contact with was exceptionally helpful, friendly and made us feel very special.
Breakfast at Sloanes is fabulous and afternoon tea and happy hour at Level 5 is amazing. Well worth paying for!
We loved the location close to the Marina where we walked or ran most days. There's a shuttle bus available to take you over to the beach at the sister hotel, Le Royal Meridian but it's only a short walk if you fancy a bit of exercise. The spa, pool area and gym are excellent and were not at all busy when we visited.
When we left we we were given an extended check-out which was very much appreciated.
Wonderful experience, would highly recommend.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 17, 2014
Thank you for taking the time to post your review and recommend us on Trip Advisor.

Although a short stay, we are delighted that you enjoyed your stay and had a wonderful experience with us at the Grosvenor House.

It is a pleasure to know how pleased you were with the service provided to you throughout your stay and also with the facilities we have on offer in the hotel.

All your kind comments are greatly appreciated and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#2 Romantic Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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