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“Top Notch”

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Grosvenor House Dubai
Ranked #6 of 541 Hotels in Dubai
Certificate of Excellence
Waterford, Ireland
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Top Notch”
5 of 5 bubbles Reviewed April 9, 2014

Just returned from a six night stay and I really could not recommend this hotel more. The rooms are very spacious. Lobby is excellent for casual meetings. We ate in the Turkish restaurant Ottomans and it was the best meal of our visit. There could not be more choice at breakfast. Service was exceptional. The shuttle to The Royal Meridian goes constantly every 10/15 minutes, we never had to wait for it. Gym is well equipped. Beds are very comfortable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PheebEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 17, 2014
Thank you for posting your review on Trip Advisor following your recent stay at the Grosvenor House.

We are delighted to hear that you had enjoyed your overall experience at the hotel and were extremely pleased with the service as well as the facilities we have on offer, particularly the room allocated to you, Ottomans restaurant, Gym and also with the shuttle service to our sister property, Le Royal Meridien.

We greatly appreciate all your kind comments and look forward to welcoming your back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,448 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,032)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
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  • English first
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 8, 2014

I cannot say enough great things about this place, but i'll try!

- Amazing conceirge service. Sahadab planned our itinerary and booked our restaurants before we got to Dubai and showed a great amount of patience everytime we changed the timings and venues - this guy is a star!
- Best check-in I have experienced. We were quickly seated and given a refreshing drink, our passports taken, and in a couple of minutes we were helped up to our room.
-Room - we went for the deluxe to get a better view and floor space. The room was light and spacious. Housekeeping would periodically replenish our water supplies and stock up on toiletries. View was fine, overlooking part of the marina and the sky dive centre. I would say that the balcony was a bit tired looking and didn't fit in the keeping of the rest of the room. Overall I loved our room, and looked forward to coming back everyday. Oh and the beds are out of this world! Extremely comfortable and sleep inducing.
-Spa and gym. The B/Attitude spa is absolutely gorgeous. I made sure I made use of the sauna and steam as much as possible during my stay as the place was stunning. The gym is full of the latest equipment and the 3 times I went there it was very quiet.
-Restaurants. Indego in tower 1 has the best Indian food outside of a home cooked meal. As an Indian myself I am never satisfied with indian restaurant food but Indego is both stylish and yummy. On our first night at the Grosvenor we visited the Siddharta lounge, an uber-cool white roof top style layout makes this place a great place to chill for drinks and shisha but I wouldn't go back for the food. Overpriced and underwhelming.
-Overall service. The general service in the hotel was exceptional. Every member of staff would great us and actually remember who we were. Everyone was was extremely helpful.

My friend has just booked her stay at GH in May upon my recommendation and I'm so jealous as I want to go back already!!

Room Tip: Tower 2 is the newer of the two buildings - try and get a room here.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sk22014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 18, 2014
Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that you had enjoyed your overall stay with us and were pleased with the service rendered by our associates as well as the facilities we have on offer at the hotel.

All your kind comments with regards to the arrival experience, room, spa and gym, and restaurants are greatly appreciated and also your feedback with regards to Siddharta Lounge has been noted and shared with the concerned managers so that we can continually review and improve our products offering.

Thank you once again for recommending us and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed April 6, 2014

The hotel is good and service is generally spot on from previous stays.

Just a note of caution to all future guests, make sure you are refunded the deposit amount they put on your credit card when you check in. I stayed in the hotel 2 months ago and despite several requests and promises to reimburse me since checking out, I have still not been refunded the deposit amount.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Semaphore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Hotel Manager at Grosvenor House Dubai, responded to this review, April 9, 2014
Thank you for posting your review on Trip Advisor.

Whilst it was a pleasure to know that you had enjoyed your overall stay with us and were pleased with the hotel and service of our associates, we are concerned to note your comments with regards to the pre-authorization on your credit card.

Please do accept our sincere apologies for any inconvenience caused and it would be very much appreciated if we could have the opportunity to speak with you personally to further discuss your concerns. Therefore, may I kindly request you to contact us directly on Guestservices.Grosvenorhouse@luxurycollection.com

Thank you once again for taking the time to write your review and we look forward to hearing from you.

Kind regards,

Khaled Ghaleb
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
France
Level Contributor
112 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
5 of 5 bubbles Reviewed April 5, 2014

Family of 4, and booked into Executive superior King Suite. Upgraded on arrival to a wonderful 2 bed apartment and still keeping the Club Lounge access. Airport transfers both ways extremely efficient.

Certainly the best Club Level experience to date. Food and drink offerings go the highest standards with swift friendly service.

Apartment was exceptional, incredible housekeeping, washer/dryer, top quality linens towels. Plentiful amenities, water, hot drinks. All necessary equipment to self cater and entertain. Great views, light, strong air con and internet signal.

Bars and restaurants on site are top notch, yet location gives walkable access to the Marina, and walkable to the Walk once the shuttle to the Royal Merdian. Beach and pool facilities over there extremely spacious, even at half term always plenty of sun loungers etc.

Every member of staff showed professional attentive service, friendly yet efficient.

Free shuttle to Mall Emarites. Free WFi. Free Beach Shuttle.

This lovely hotel with serviced apartments will now be our first choice accommodation for future stays in Dubai. Thank you to all the team at Grosvenor House.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coppya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 16, 2014
Thank you for taking the time to share your Grosvenor House experience on Trip Advisor.

It is a pleasure to read from your review that you and your family had enjoyed your overall stay with us and that our team really looked after you throughout the stay.

We are also glad that you were pleased with the facilities and amenities we have on offer at the hotel and all your kind comments are greatly appreciated.

It was indeed our pleasure to have you as our guests and we look forward to welcoming you and your family back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

Absolutely amazing experience! As a family we arrived at the hotel and were upgraded to a 3 bedroom suite, both the children were excited about having a room for themselves, their excitement grew even more, when they saw their rooms. The room decor, view from the room and the facilities in the room were of the highest order.
The arrangement of using the beach facilities at Le Royal meridian was very good and fortunately the weather was very good too.
The breakfast, room service and dinner options at the hotel were really well planned and everyone took care of their tasks with great pride.
It is certainly a hotel, we would love to come back and stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sabena00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Hotel Manager at Grosvenor House Dubai, responded to this review, April 16, 2014
Thank you for posting your review on Trip Advisor.

We are happy to know that you and your family had enjoyed your overall stay with us and were pleased with the room allocation, service as well as the facilities available at the hotel.

We are also glad that you were able to make use of the pool and beach facilities in our sister property, Le Royal Meridien.

It was a pleasure to have you and your family as our guests and we look forward to welcoming you all back in a not too distant future.

Kind regards,

Khaled Ghaleb
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
106 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

Stayed at the Grosvenor for 5 days as we were attending the Dubai World Cup and wanted somewhere well located but not beachside. It was an excellent choice, located on Dubai Marina with plenty to see and convenient for the waterside restaurants although we found the Hotel food (Buddha restaurant and Sloanes buffet ) generally better quality. This hotel is understated, elegant and efficient with first class service from friendly and helpful staff. The Hotel also provides all the little extras (bottled water, ice, newspapers, fruit etc) free of charge and what's more you do not need to ask for them as they are provided to your room regularly. The bars and restaurants are several and provide a relaxed and intimate atmosphere free from bling or noise. Checking in and out was trouble free and our room and complimentary breakfast was made available to us early as we arrived well before stated check-in time.

Highly recommended if you want a quality Hotel rather than a holiday park.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BlackMirror
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 16, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to know that you had chosen to stay with us and found the hotel to be an excellent choice for your holiday.

It is nice to note that you were pleased with the service and facilities we have on offer at the hotel. We are also glad that you were able to experience some of our F&B outlets and greatly appreciate your kind feedback.

Thank you once again for recommending us and we look forward to welcoming you back in the near future

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

What a fantastic experience !! As a family we have often stayed at Le Royal Meridien. On this occassion we were a couple so we stayed at Grosvenor House 2 & we absolutely loved the whole experience.
You still have all the facilities of Le Royal Meridien but stay across the road at Grosvenor, The rooms are incredible as are the Bars, Restaurants & Spa facilities.

HIGHLY RECOMMENDED !!

Room Tip: Not a bad room in the hotel !
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steveslats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 14, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to hear that you had enjoyed your overall stay with us and were pleased with the facilities available at the hotel.

Your kind comments with regards to the room, Food and Beverage outlets and Spa are greatly appreciated. It was indeed our pleasure to have you as our guests.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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