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“Fantastic Hotel” 5 of 5 bubbles
Review of Grosvenor House Dubai

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Grosvenor House Dubai
Ranked #6 of 544 Hotels in Dubai
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Fantastic Hotel”
5 of 5 bubbles Reviewed March 25, 2014 via mobile

We booked at short notice on the advice of a friend and are glad we did. The hotel is immaculate and staff could not do enough for us. Upgrade to premier room in tower 2 is worth every penny. Full use of facilities at the Royal Meridian is an added bonus and it's only across the road. Airport transfer is included in the upgrade package and the Dubai Marina Metro station is a 10 minute walk. Excellent room with excellent facilities. We talked to several couples who have stayed there time and time again and it's easy to understand why. Despite the construction work going on near by, there is absolutely no noise in the rooms. Cannot find fault in any way, already considering return trip later in the year.

Stayed March 2014, traveled as a couple
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 3, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your recent stay with us and were pleased with the overall experience.

All your kind comments are greatly appreciated and it was indeed our pleasure to have you as our guest.

Thank you once again and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,373 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,012)
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English first
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

Checked in for 3 days was very very nice. Staff are fast and friendly, Room is very good and a great bathroom. Very clean. I dont really have any issues other than the room smelt of damp smoke as i had a smoking room so it could have been aired better before arrival.
9/10

Room Tip: As for tower 2 as this is newly built
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dodgym5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, March 30, 2014
Thank you for posting your review on Trip Advisor.

We are glad to know that you had enjoyed your overall stay with us and were pleased with the service provided by our ambassadors.

Whilst you found the room to be very good and clean, we are sorry to hear about the smoke smell in the room. Please be assured that we value your feedback and has been shared to the concerned managers and the team accordingly for corrective measures to avoid any similar reoccurrence.

Thank you once again and we look forward to welcoming you back on your next visit.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 23, 2014

The service at this hotel is always perfect and we really liked the decor & atmosphere. My partner & I travel extensively and have stayed in some beautiful hotels so are quite fussy but we couldn't fault this. From the moment we arrived, nothing was too much trouble and everything was dealt with quickly and with genuine warmth. It's easy to get around to wherever you need to go by taxi (which is very cheap e.g. £18 to the airport, £4 to Atlantis) and it takes about 10 minutes to mall of the emirates, 35 minutes to the airport and about 20 minutes to downtown, 15 mins to Atlantis on the palm - timings vary in rush hour. If you want to take the metro there's a station less than 10 minutes walk away. There's also a shuttle a few times a day to/from Mall of the Emirates. Guest services are helpful with advice & booking anything you might want to do.

We had a 2 bedroom apartment which was very comfortable. It had 2 large, modern bathrooms, 1 wc, 3 balconies, full kitchen (no microwave), living/dining room and a utility with washing machine. If I'm searching for faults, I would have liked a choice of pillows but they don't have a pillow menu. The butler helped with unpacking & packing (just realised he didn't do a great job of folding but nevermind it was nice to have our things packed anyway). Lots of bottled water & free wifi are provided in the room which is convenient.

The facilities are great such as numerous great restaurants, spas, pools and an agreement with Le Meridien so that you can use their facilities - restaurants, beach etc. There's a shuttle that goes between the two hotels every 15mins. There are 2 pools - one at the retreat spa and the other pool at Siddharta Lounge with a view of the sea and Skydive dubai so you can watch people coming into land. The service at both is great and they bring you iced water and fruit when you arrive and pass out cold towels throughout the day.

Battitude spa is definitely worth a visit and Emelie and Woody work wonders with the intuitive massage - we were so relaxed we walked around in a daze afterwards and went back the day of our flight. Would definitely recommend this spa over Retreat Spa which was not as sumptuous. We visited Siddharta Lounge by Buddha Bar, Embassy, Retreat pool bar & Buddha Bar all of which were great. We frequented Siddharta most and the staff were very warm and accommodating even when they were busy & we hadn't booked.

Overall, a fantastic stay by the Marina. We'll definitely be staying here again when we visit.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank K_London_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, March 30, 2014
Thank you for taking the time to post your detailed review on Trip Advisor.

We are delighted to read from your review that you had enjoyed your overall stay with us and that our team really looked after you from the moment you arrived throughout the stay.

It is nice to note that you were pleased with the apartment allocated to you and found it to be comfortable and fully equipped. We have however noted your comments with regards to the pillow menu and packing and unpacking service, please be assured that your feedback is of immense value to us and has been shared to the concerned managers and the team accordingly for further review.

Your feedback, both positive and constructive is very much appreciated and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Andrews, United Kingdom
Level Contributor
549 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed March 22, 2014

This hotel really is very nice. I have never quite gotten to be a great fan of Dubai but the hotels and restaurants treat you very well and make you feel very welcome. Nicely situated not far from the business district although pretty far from the airport. Well worth considering to stay. The rooftop bar is nice and good selection of drinks.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, March 30, 2014
Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your overall stay with us and were extremely pleased with the service and facilities of the hotel.

All your kind comments are truly appreciated and it is indeed our pleasure to have you as our guest.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

Just returned from another trip to The Grosvenor House Hotel Tower 2.What can one say,from the moment of arrival to the departure you are given the full Grosvenor House experience.The food presentations at afternoon tea and happy hour are vast in the choice you have.The staff are excellent and nothing is a bother.As before we shall return

Room Tip: Take a room that looks onto Skydive Dubai and as high up as you can get
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rdunsmuir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, March 30, 2014
Thank you for posting your review on Trip Advisor.

Having stayed with us before, we are happy that you and your family had once again enjoyed your overall stay at the Grosvenor House and that our team really looked after you from the moment you arrived throughout the stay.

All your kind comments are greatly appreciated and it was indeed our pleasure to have you as our guest.

Thank you once again and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jasonharvey
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

This was our 3rd visit to the Grosvenor house in 18 months. As soon as we arrived the staff remembered us and made sure that we were well looked after. We had booked a 2 bed apartment as there were 4 adults on this trip. The apartment was huge!!! We had a bottle of champagne and some fresh fruit waiting for us in the room. Lin and Mohamed from guest services couldn't do enough for us and we will miss there smiley faces and enthusiasm!! We will definitely be returning next year - home away from home :)

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jasonharvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 5, 2014
Thank you for posting your review on TripAdvisor.

Having stayed with us before, we are delighted to hear that you had once again enjoyed your overall stay with us and that our team really looked after you throughout your stay.

We truly appreciate your positive feedback and please be assured that all your kind words of appreciation to the team will be shared with them accordingly.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
85 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

I have stayed here twice and have only just realised I haven't reviewed it. This is a lovely hotel on the marina with great facilities, both times I have stayed in a club room which includes a lounge that offers breakfast, snacks, afternoon tea and pre dinner drinks as part of the package, the food is very good, Gary Rhodes restaurant is superb as is Toro Toro. I love Buddha Bar and even when I have stayed elsewhere in Dubai we have come here for a drink.
The pool area and the gym were good and the service is excellent. You can use the beach facilities at Le Royal Meridien which is also very nice.

Room Tip: Club rooms are worth the extra money.
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mim74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, Director of Food & Beverage at Grosvenor House Dubai, responded to this review, March 30, 2014
Thank you for posting your review on Trip Advisor.

Having stayed with us before, we are happy to know that you had enjoyed your overall stay with us on both occasions and were pleased with the service and facilities available at the hotel.

We are also glad that you were able to experience some of our F&B outlets particularly Rhodes Mezzenine, Toro Toro and Buddha Bar and that you were able to make use of the pool and beach facilities in our sister property, Le Royal Meridien.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Ivan Di Lucia
Director of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#2 Romantic Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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