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“GREAT Hotel”

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Grosvenor House Dubai
Ranked #5 of 565 Hotels in Dubai
Certificate of Excellence
Reviewed November 30, 2013 via mobile

The rooms are spacious, modern, chic, lovely and tastefully finished. The staff were great and attentive; always smiling and willing to assist you. I ate at the Sloane's restaurant with its wide array of food to choose from , cutting across continents. The food was lovely and the staff were always on hand to help with selection.

The location is great as the hotel is nestled at the Dubai marina walk with hundreds of restaurants and close proximity to the jumeira beach and palm jumeirah.

I enjoyed my stay thoroughly and wasn't glad to leave. I must say its pricey but its worth every penny!

Stayed: November 2013, traveled on business
Thank BuggyAdieze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 5, 2013

Dear Guest,

Thank you for posting your review on Trip Advisor following your recent visit at the Grosvenor House Dubai.

We are delighted to know that you had enjoyed your overall stay with us and were extremely pleased with the facilities as well as the service of our ambassadors.

Your kind comments with regards to the room, dining experience at Sloane’s, service, facilities and location are greatly appreciated.

Thank you once again and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,433 - 2,439 of 4,888 reviews

Reviewed November 29, 2013

I had the pleasure of staying in Grosvenor House a few years ago (August 2008 - this review doesn't let me put in that date), once as a complimentary stay with a business flight and then I came back for a longer stay as we enjoyed it so much. This is simply the best hotel in Dubai - fabulous service, lovely luxury rooms, modern with attention to small details, such as quality soft bedding, Bulgari bath products, fruit in the room etc. We stayed in one of the hotel rooms and then stayed in one of the apartments. The hotel room was not huge but very comfortable - stay high up to get great views of the marina. The apartment was really excellent, good kitchen, living room and two bedrooms with two bathrooms and extra toilet - very very relaxing. The breakfast buffet was one of the best that we have experienced in Dubai. The staff could not do enough for us and knew us by name after checking in, and gave us a cake both at breakfast and in the evening for my husbands birthday with a sing along - really nice touches. We made use of the shady hotel pool and also of the shuttle to Le Meredien hotel on the beach - this was especially nice as our trip was in August and meant we could enjoy the sea late evening and get the shuttle back to Grosvenor House afterwards. Poolside staff were attentive and brought food/drinks etc. We didn't make use of the spa but it smelt divine. We ate in the indian restaurant in the hotel - one of the best indian meals I have ever had with some real gourmet inventions. All in all a wonderful experience - I now compare all hotels I stay in to the standard that Grosvenor House have set. Will look forward to coming back one day soon. Keep up the great service and attention to detail GH.

Room Tip: Stay high up for great views! Try one of the apartments for longer stays - we booked with Trailfinde...
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  • Stayed: December 2012, traveled with family
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Thank KEonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 5, 2013

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

Having stayed with us before, we are truly delighted to know that you had a wonderful experience on both occasions and were extremely pleased with the service of our ambassadors, facilities we have on offer as well as the little surprises organized for your husband’s birthday.

We are also glad that you were pleased with our shuttle service to our sister hotel, Le Royal Meridien, and were able to make use of the pool and beach facilities.

All your kind comments with regards to the rooms, amenities, breakfast experience and service are truly appreciated.

Thank you once again and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

What a hotel! Everything was incredible from the attentiveness of the staff, the food, the decor, and the room itself, a 3 bedroom apartment on the 27th floor with incredible views. Granted, it is pricey, and the location is right in the middle of the city surrounded by busy roads, but it didn't detract from the incredible customer service I experienced. Would I stay there again? Most definitely!

  • Stayed: November 2013, traveled on business
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1  Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 1, 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are truly happy to know that you had enjoyed your overall stay with us and were extremely pleased with the service of our ambassadors.

Your kind comments with regards to the cuisine, decor and the room are greatly appreciated. It was indeed our pleasure to have you as our guest.

Thank you once again and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

Excellent service, super room, everything, just worked, which is what you need when travelling on business!

Khaled and his team run a very tight ship and the care and attention given to a guest, certainly, in my case, means I will stay no where else when in Dubai!

  • Stayed: November 2013, traveled on business
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Thank JONATHON M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 2, 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your overall stay with us and were extremely pleased with the service rendered by our ambassadors as well as the room allocated.

Your kind comments are truly appreciated and it was indeed our pleasure to have you as our guest.

We look forward to welcoming you back at the Grosvenor House in a not too distant future.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

Just got back from 7 nights at the Grosvenor and must say that the hotel is beautiful throughout with wonderful attentive staff. But the downside is it's awful location surrounded by major, noisey roads and a shuttle bus ride away from the beach. When I booked I'd read about the shuttle bus arrangement but never realised how much of a pain this would be. The roads surrounding the hotel are always jammed full of taxis and other vehicles trying to get into or out of the hotel forecourt, plus there were road works all around the hotel making the short journey to the beach far longer and uncomfortable than it should be.
The hotel is more of a business destination than a beach holiday destination. Families should know that if they want easy beach access they shouldn't book this hotel. If you're happy to sit by the pool note that the sun went from the pool area around mid day.
We loved the hotel interior and our beatiful room/bathroom. The bed was wonderfully comfortable with gorgeous pillows and quality bedding. Great breakfast with exceptional service. The cleanliness of our room and the common areas was outstanding. The staff do a first class job. All in all we couldn't fault the hotel or it's staff but we would never stay here again due to it's awful location. It might suit some but not us.

Room Tip: Don't book if you want a beach side hotel.
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  • Stayed: November 2013, traveled as a couple
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2  Thank CaroleCass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 4, 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your overall experience with us at the Grosvenor House and were pleased with the service of our ambassadors as well as the facilities we have on offer for our guests.

Your various comments has been noted and please be assured that we take all our guests feedback both positive and constructive to be of extreme importance to us as it enables us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel.

Thank you once again and we hope that we will have the opportunity to welcome you back again at the Grosvenor House Dubai.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

This is the sister hotel to the Royal Meridien near the Dubai marina. Guests at the Grosvenor can use facilities at both hotels. The Grosvenor is a luxury hotel used by holiday makers as well as business folk. The rooms are superb, large, luxurious and with all the comforts you could wish for. There are numerous restaurants (admittedly not cheap) and a wide range of bars as well as a sumptuous spa and pool area. One of the best things about the hotel is the quality of the staff. This is the hallmark of the hotel and nothing is too much trouble, everything is done with a smile and the willingness to go the extra mile. At times the hotel can be very busy (last week when we were there it was the Dubai International Airshow), but this in no way detracts from the experience. For many years we stayed at the Meridien, but now prefer the Grosvenor as the rooms are more modern (to be fair, the Meridien is being brought up to date). There are many top rate hotels in Dubai, but the Grosvenor really is the best.

Room Tip: High floor
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  • Stayed: November 2013, traveled as a couple
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Thank lyon1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 2, 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are truly delighted to know that you had enjoyed your recent stay with us and were extremely pleased with the service of our ambassadors and facilities available at the hotel.

It is also nice to note that you were pleased with the room allocated for you and found it to be excellent, spacious, and luxuriously comfortable. We are also glad that you were able to experience most of our F&B outlets as well as the Spa and pool facilities.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Not much to say other than everything was just outstanding - the decor, the quality of the room and everything in it (I miss the dressing gown!) the staff, service, food, etc. Lots of little touches that show great attention to detail.
On top of everything, I left my earrings behind and they kindly posted them to me.
Best service I've ever had, anywhere.

  • Stayed: November 2013, traveled on business
    • Value
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    • Sleep Quality
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Thank Ralucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded December 4, 2013

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

It is a pleasure to read from your review that you had a wonderful stay with us and were extremely pleased with the service rendered by our ambassadors as well as the facilities we have on offer at the hotel.

Your comments with regards to the decor, quality of room, cuisine and service are greatly appreciated.

Thank you once again and we look forward to welcoming you back at the Grosvenor House.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Address: Al Emreef Street | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#4 Business Hotel in Dubai
#4 Luxury Hotel in Dubai
#4 Spa Hotel in Dubai
Price Range: $175 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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