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“First time at the Grosvenor House Dubai”

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Grosvenor House Dubai
Ranked #6 of 545 Hotels in Dubai
Certificate of Excellence
Suffolk
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“First time at the Grosvenor House Dubai”
Reviewed March 9, 2013

The Grosvenor House is a sophisticated and elegant hotel. As said many times in other reviews, the staff are courteous and welcoming without being overbearing. Our hotel bedroom was extremely clean and comfortable. We made good use of the beach facilities at the LRM. The area around the hotel is suitable for a night stroll as well as seeking out alternative restaurants. Taxis are very reasonable and allow easy access to other parts of Dubai. Many people we met had used the Grosvenor before and considered it to be one of the best places to stay in Dubai. Having the use of the 5th floor VIP lounge was definitely a plus. The holiday was faultless and look forward to returning again.

Room Tip: I would recommend paying for a room that allows entry into the 5th Floor VIP lounge a definite plus.
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Shacklebrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest,



Thank you very much for taking the time to post your review on Trip Advisor.



It is nice to note that you had enjoyed your overall stay with us at the Grosvenor House and were extremely pleased with the service provided to you by our Ambassadors as well as with the facilities that we have on offers at both hotels the Grosvenor House and Le Royal Meridien.



It was indeed our pleasure to have you as our guest and hope that we will have the opportunity to welcome you back in the near future.



Kind regards,



Pam Wilby

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2013

The Grosvenor is a very good choice when you would like to be in the middle of everything in Dubai, especially close to the JMR. The possibility to use the beach of the Le Royal Meridien is a very good combination. You reach the LRM either by shuttle every 15 minutes in ca. 7 minutes. In the same time, you can also walk there. Breakfast buffet is nice but nothing beyond normal when compared to other 5-star hotels. The room was very nice, spacious and equipped with everything one could wish for. Staff tries to fulfill your wishes whenever possible, yet they are not able to succeed all the time.
By taxi, all destinations are easily to reach. The metro is a 10 minutes walk away and an excellent alternative to taxis, especially during rush-hour time. All in all a very nice stay. Even if not entirely perfect for a 5-star hotel, I would return to the hotel.
My room was to the courtyard between the two hotel towers one and two. In the evening, especially on the weekend, it can be noisy, even with closed windows. I stayed in the "younger" tower two. Wishing you a very nice stay in Dubai!

  • Stayed March 2013, traveled solo
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Helpful?
1 Thank MAXMAXtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest,



Thank you for taking the time to write a review on Trip Advisor.



We were delighted to hear that you had enjoyed your stay with us and please be assured that all your valuable comments are positively taken onboard and have been shared with the concerned managers and the team accordingly.



Thank you once again and we look forward to welcoming you back in the near future.



Kind regards,



Pam Wilby

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 8, 2013

Recently spent five days at what is undoubtedly the best hotel I have ever stayed in. From the second the doorman opened the taxi door until he closed it 5 days later the service from every single one of the staff was absolutely exemplary. This is an hotel that really understands what the word "service" really means - nothing was too much trouble and they always had as much time as you needed. I cannot believe that that the so-called number 1 hotel in Dubai is that much better than this one and the Grosvenor House certainly deserves it's #2 rating on the TripAdvisor site.

Room Tip: Ask for one with a balcony and pick Tower 2 if you want views of the Palm & beach, but pick Towe...
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Waldegraveman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest,



Thank you for taking the time to post your review on Trip Advisor.

We are delighted to hear that our team really looked after you from the time you arrived at the hotel throughout the stay.

It was a pleasure to have you staying with us and we look forward in welcoming you back in the not too distant future.

Kind regards,



Pam Wilby

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rabun Gap, Georgia
Level Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 7, 2013

One of the best hotels in the world, hands down. I recently returned from a two-night business trip with a colleague, staying in a 2 bedroom apartment in Tower 2. The property is modern and immaculate, the prices reasonable, and the level of service is beyond compare. Any and all of our questions were answered and our needs cheerfully met by an attentive but not overbearing staff. The on site amenities are innumerable, but we were only able to take advantage of the spa, pool, and two of the hotel restaurants. In each case, our experience was excellent, and there is no doubt that the other aspects of the hotel are of the same quality. Take advantage of GH's relationship with the Le Meridien to access the beach!

  • Stayed March 2013, traveled on business
    • Value
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Helpful?
3 Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest,



Thank you for posting your review with regards to your recent stay at the Grosvenor House and consider it as one of the best hotels in the world.



It is a pleasure to know how extremely pleased you were with our ambassador's high level of service as well as with the facilities available at the hotel, particularly the Spa, pool, and restaurants.



Thank you once again and we look forward to welcoming you back again in the not too distant future.



Kind regards,

Pam Wilby

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N.Ireland
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 7, 2013

Not long back from another week long break in the Grosvenor with a family of x 5.
Quality is still top notch.
Special mention to duty manager Assumpta who even arranged to have our outside windows cleaned for us within 30 minutes of our remark. The slight challenge was that it was 25 floors up.!
Now that is Customer service with a capital C.

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank Murleog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest,



Thank you for posting your review on Trip Advisor.



We are pleased to hear that you and your family had enjoyed your stay with us and were pleased with the service provided by our team with a special mention to Assumtha. Please be assured that you kind words will be shared with her and the team accordingly.



Thank you once again for choosing to stay with us and we look forward to welcoming you back.



Kind Regards,



Pam Wilby

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, UK
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed March 7, 2013

Stayed for a weekend in early March, booked two three bed apartments on 33rd and 34th floor in tower 2.

All members of staff extremely welcoming and friendly. Service was spot on. Room was very clean. And the three bed apartments also come with a small nanny's room, so in fact four bed apartment!

Needed transport to the airport with a baby seat - concierge sorted this swiftly.

The only complaint was we asked for 2 cots when we checked in at 11am - these were eventually offered to us at 11:30pm - a touch late for our 6 month old!!

Have stayed in a number of hotels in Dubai and this would be the one I would choose to go back to.

Thanks!

Room Tip: We were offered the choice of Palm or marina view - chose marina, ended up having a tiny slice of ea...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prcwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest,



Thank you for taking time to post your review on Trip Advisor.



We are delighted to hear that you were pleased with the overall service and facilities of the hotel and your feedback both positive and constructive is very much appreciated. It is always of immense value to us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel.



Thank you once again and we look forward to welcoming you back to the Grosvenor House.



Kind regards



Pam Wilby

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 6, 2013

We were in Dubai for the first time and selected the hotel because of the tripadvisor reviews. We can completely confirm the very positive feedback for this hotel. It offers excellent 5 star service at a competitive rate. The rooms are great and absolutely what you expect from a 5 star hotel. The beds are very comfortable like for all SPG hotels and my wife loved the Bulgary shower gels and shampoos. The whole hotel provides a very nice atmosphere and it offers a wide range of restaurants and bars so that you actually would not even need to leave the hotel at all. The staff is very service oriented and fulfils all requests. For example, one day we had a big brunch in one of the restaurants (Toro Toro) and we got in the end a birthday cake, which we couldn't eat at all anymore. We took it to our room and asked guest services, whether they can store it overnight in a hotel fridge. A few minutes later somebody picked up the cake and next morning after calling we got it delivered to our room. All in all, the hotel is absolutely recommendable for a nice stay in Dubai. If we come back to Dubai, we will book this hotel again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Micmaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, April 15, 2013
Dear Guest



Thank you for your review on Trip Advisor following your recent stay at Grosvenor House.



We are glad to hear that you found the room allocated you to be very comfortable and were pleased with the level of service provided to you by our Ambassadors. Customer care is amongst our highest priorities and it is always gratifyingto receive such praise.



Thank you for recommending us on Trip Advisor and we look forward to welcoming you back in Grosvenor House.



Kind regards



Pam Wilby

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#2 Romantic Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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