Let me preface this review by saying that I travel a fair bit and stay at a number of expensive hotels and resorts around the world. I've stayed in hotels that charge more than 5 times what the Grosvenor charges per night and yet I have never had better service than I had here.
I had an early arrival, many hours before check-in, and yet the front desk staff not only allowed me to check-in when I arrived, but they upgraded me to a beautiful suite even though they were very full. Not once did they ask for an extra charge for the early check-in. A few months ago, I stayed at a $1500 a night room in a different hotel in Dubai, and they made me pay $750 to check in early.
The hotel is just beautiful and the flower display changes every day and is stunning. All the staff, from the bellmen to the waiters to management, to the pool and gym guys are the best trained I have ever encountered. They always go the extra 10 miles without even asking, and they are very polite and courteous.
I tried most of the restaurants and the food, while relatively pricey, is delicious and the wait staff are fantastic. The rooms are modern and very comfortable as well.
Whoever manages this place deserves a big fat raise and all other Dubai hotels should learn from the Grosvenor (Jumeirah - I'm looking at you!).
- Official Description (provided by the hotel):
- Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more less
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- Also Known As:
- Grosvenor House Dubai Hotel Dubai
- Le Meridien Dubai
- Grosvenor House Hotel Dubai
- Grosvenor Hotel Dubai
- Dubai Le Meridien
- Grosvenor Dubai