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“Ranked No 1 for a reason!” 5 of 5 bubbles
Review of Grosvenor House Dubai

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Grosvenor House Dubai
Ranked #6 of 544 Hotels in Dubai
Certificate of Excellence
Scotland
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Ranked No 1 for a reason!”
5 of 5 bubbles Reviewed January 5, 2012

Perfection, luxury, amazing attention to detail from staff.....
Our 2nd visit to this Hotel, and was overwhelmed by the new 2nd tower - stayed in room 7054 which had great view of the coast and Atlantis in the distance.
My husband & stay in many hotels throughout the year - mainly through business, and there is none in USA or Asia that can compare with this.
Highly efficient and friendly pick up on arrival at Airport - lovely cold towels presented with a bottle of chilled water - all perfect after a long overnight flight. Whisked straight up to room and checked in quitely and efficiently in room.
Room: bed so comfortable and LARGE, beautiful linen, attention to detail amazing - Bvlgari products, enormous bathroom - candle lit each night in bathroom! Beautiful gifts on arrival, daily treats left in room ie lip balm, a rose, fresh fruit, daily housekeeping and turndown service to perfection.
We had access to Executive Lounge on level 5, which was included in our trip- , staff friendly, food and drinks perfect - As mentioned by other reviewers, breakfast,lunch, afternoon tea, and pre dinner drinks and canapes all complimentary with this package - very well worth it. The lavish display of food on offer is unbelieavable, the most beautiful cup cakes, sandwiches (the egg ones always went 1st). fresh fruit, endless cup of tea and coffe - and usually the chef would create a great stir fry for the pre dinner drinks - and one could actually spend all their time in this lounge.
Well worth spending time in the Buddha Bar- for the crazyness, the Siddharta Lounge is a must for the location and the music. Also visit the Embassy (top floor of tower 2) for amazing views and again good music. Local Marina nice for walking about, and checking out the local restaurants and shops. All in all you would be more than happy not to leave this environment - it has it all.
One local attraction for a fun day out is the Water Adventure Park at Atlantis - brings out the child in you!
Why would you stay here? - simply "its the best in Dubai" - it has the most dedicated, friendly staff who have the ability to make you feel very special.
Having just arrived from another 5* Hotel in Bangkok, it was quite apparent we had arrived in a 5* with sheer class. It is an amazing feeling to be so well looked after and makes you want to return very qickly.
Thank you to all concerned - what an amazing team!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelprincess27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, January 27, 2012
Dear Guest,

Thank you rating the Grosvenor House as one the best hotels in Dubai on Trip Advisor.

We are delighted to hear that you and your husband enjoyed your stay with us and that you both were particularly overwhelmed with our new Grosvenor House Tower Two.

We were also happy to note that you were made to feel very comfortable and well looked after and found the service of our ambassadors to be very friendly and dedicated. Your kind comments will be shared with all the team.

It is always a pleasure to have you as our guests and I look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,382 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Riga, Latvia
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

Upgrade on arrival, efficiency and kindness of staff, room and bathroom exceptionally clean, perfect sea access trough Meridien.

Next time I will visit again Dubai, I will stau again in Grosvenor. I never saw elsewhere such an attention to every particular. Moreover the quality of the structure is great.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MGall0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

We stayed at the Grosvenor House for a week in October 2011 on a recommendation. We were fortunate in being upgraded to an apartment in the new tower but that was not the only event which made this a thoroughly memorable stay. The service, so often noted as excellent in other reviews, was exemplary. Breakfast was excellent, the meals we ate in the hotel (at Indego and Toro Toro) were superb and Bar 44 was also first class. I returned with business colleagues to eat at Ottomans the following week and that was also of the highest quality.

The standard of service may well be the best of any hotel in which i have stayed and is something to which most hotels can only aspire. Absolutely nothing was too much trouble or too difficult. Carlton Fernandes, one of the managers, stood out even in this company.

This is the best by some distance of all the hotels in which I have stayed in Dubai and is strongly recommended.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to write a review on Trip Advisor.

We are delighted to hear that you had enjoyed your stay with us and it was our pleasure on this occasion to be able to upgrade you to our new Tower. We are glad to hear that you were pleased with your dining experiences in some of our F&B outlets and found the overall service of our ambassadors to be exemplary, with a particular mention to Carlton. Please be assured that this will be shred with the team accordingly.

We look forward to welcoming you back in the near future.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilnius, Lithuania
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

I've stayed there one week for the bussiness. Hotel is very comfortable, the lobby is very beautifull, rooms are of good size. After a long flight I was seated in the lobby and offered a fresh cranberry juice while the hotel staff proccessed with the check in. The only thing I had to do - to sign the paper, which they brought to me into the lobby. And all this was at 6 a.m. in the morning. I do travel a lot and usually stay at a 5 stars hotels, but I was really impressed by the service at Grosvenor House.
For getting around there are always lots of taxis outside the hotel, it's 10 minutes walking to the train and there is a free shutlle bus to the beach and the malls. I think, this hotel is perfect if you stay for bussiness, shopping or night life (with the Budda Bar adjusted to the hotel). The only inconvenience are the construction works going around, but it's mostly everywhere in Dubai. Though I did not hear any noice at night.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Eglevit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, January 26, 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Grosvenor House Dubai.

Having stayed with us business, we are truly glad to hear that you found our property to be very comfortable and that you were particularly pleased with your arrival experience.

All your kind comments are greatly appreciated and I look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bristol
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 4, 2012

Stay date 26th dec - 3rd jan
Tower two junior premier suite.
Having stayed in most of the usual suspects (lrm, madinat, jumeirah beach, westin ,one and only) this was my first time not to be on the beach. On arrival i was struck by the efficiency and eagerness to please of the staff.The customer service and attitude of the staff reminded me of what dubai use to be like.
The lounge facilities were among the best i have experienced and although i had a 12 year old with me was never made to feel uncomfortable. Thankyou to Bella and Adrian again for theyre exceptional service. We used the royal meridien in the day and some evenings, many thanks to Ahmed at the pool for his lovely kind service. We were a little worried that this hotel would not feel holidayey but with the use of the lrm you end up with the best of both worlds. Have already booked for a large group of us for next christmas. Many thanks and congratulations Pam Wilby on your fab tower Two! The Dark family.

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kerrylou10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, January 26, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are truly delighted to hear you had enjoyed your stay with us and were particularly pleased with the service of our ambassadors. We also appreciate you pointing out the excellent service you received from Bella, Adrian and Ahmed and I will be sure to share this with the team.

It is always a pleasure to have you a sour guests and I look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed January 2, 2012

From registration in the lobby to the magnificent breakfasts, service at Grosvenor House was uniformly excellent. The staff were happy to provide information on things to do and restaurant recommendations which were good. Issues with internet access were also resolved promptly and effectively. Travelling with my brother and his two daughters, we chose a 3 bedroom hotel apartment to provide more space and separate bedrooms. While it was well appointed, from the internet information I had read prior to booking, I had expected it to include all hotel room amenities such as mini-bar and regular servicing and turn down but this was not the case. This was the only (minor) disappointment though.

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  • Stayed October 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SandyV1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, January 27, 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay at the Grosvenor House Dubai.

We are glad to hear that you and your family were pleased with your overall experience at the hotel.

It is always a pleasure to have you as our guests and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
abuja, nigeria
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 2, 2012

This was my first trip to Dubai, U.A.E., and I travelled with my wife and 2 year old son, and stayed for 6 nights. it was a lovely experience. We were picked up at the airport in a BMW 7 series saloon, although I had requested in my booking that I wanted to stay in tower 2, my suite on the 10th floor, in tower 1 was beautiful, cool and well appointed, there was a fruits basket which was replenished everyday, bottles of water and chocolates everyday. I had booked a suite with breakfast inclusive, and it was an opulent breakfast every morning, the Grosvenor breakfast is a must!!!
The bathroom has bvlgari amenties, and the hotel staff are so so polite and helpful, there's a shuttle bus that take you to the Dubai mall and the Emirates Mall, if you wish to go elsewhere there's a always a bank of available taxis at your service.
Bar 44 on the 44th floor was cozy, cool and had lovely views all around. The swimming pool was nice and also heated as the weather was a bit chilly. This hotel is a must in Dubai, the service cannot be faulted and the staff where so so helpful and polite..Finally they were so thoughtful to have christmas carols every evening during the week before christmas.
I would recommend this hotel to anyone travelling to Dubai...it was a sweet experience.

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, January 18, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are truly glad to hear that you first trip to Dubai and to our hotel was a very positive one. Having stayed with for 6 nights with your family, it is a pleasure to note that you all had enjoyed your stay with us and was pleased with the service and facilities.

It is always a pleasure to have you as our guest and I look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#2 Romantic Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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