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“Fabulous holiday in an incredible resort” 5 of 5 bubbles
Review of Jumeirah Dar Al Masyaf at Madinat Jumeirah

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Jumeirah Dar Al Masyaf at Madinat Jumeirah
Ranked #3 of 544 Hotels in Dubai
Certificate of Excellence
Llantwit Fardre
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fabulous holiday in an incredible resort”
5 of 5 bubbles Reviewed September 25, 2011

Wow-have just returned from a 2 week break in this amazing resort and already planning the next one .
We stayed in Villa 24 , room 1 , quiet and secluded location with a pool a few steps from our room -bliss.
Our butler -Ruti was an incredible professional young lady with exceptional customer services who couldn't do enough to ensure our holiday would be perfect. Always greeted with a big smile and within 24 hours she knew our needs and requirements regarding all aspects of our holiday better than us :)
Our room was excellent , a huge bed, sofa ,all room amenities expected and a bathroom which was by far the best of any hotel previously stayed in .Spotlessy cleaned twice daily with clean linen and towels at each service, our room attendants were very friendly and went that little bit further to make everything perfect.
The resort itself is incredible with so many facilities and restaurants we were thoroughly spoiled for choice , we had the opportunity to visit the new Jumeirah hotel on the palm -Jabeel Saray where we experienced the most wonderful Indian meal at Amala.We tried many of the restaurants within the resort and were not dissapointed by any menu-infact found it incredibly difficult to choose what to have or where to eat.
We can't honestly remember a holiday that far surpassed any of our expectations and believe me we are fussy -ok me more than him :) The ambience created by the location of the villas , surrounded by lush vegetation and waterways was one of pure romantism. The Abra was a lovely way to reach the destination of your choice whether it be the beach , restaurants or souk.
We can't fault any aspect of this resort and would like to extend our many thanks to every member of staff who work at this resort , ensuring everything is kept immaculately -no mean feat in this climate.
Very special thanks to Ruti, Dina and Janette who were our butlers during our stay -we can't express our gratitude enough ,we can only say due to the service provided by you we can't wait to return.

Room Tip: Email the resort with your requests before your stay to ensure you have the location you want .
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chaselen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 2, 2011
Dear Guest,

Thank you for your detailed feedback following your recent stay at our Summerhouses. We truly value your comments as it is only through guest feedback that we will be able to uphold our commitment to excellence.

I am delighted to read that you enjoyed your stay with us and enjoyed the service and facilities throughout the property. All your kind comments with regards to your room, our beautiful private beach and our various restaurants and our buggy/Abra service, as well as the quality of service provided by the team are greatly appreciated. Every effort is made to ensure that we deliver the Jumeirah Hallmarks and our team are very focused on service excellence.
Once again, thank you for your gracious comments, we sincerely look forward to welcoming you back soon for your next stay with us.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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cumbria england
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 25, 2011

just returned from a 10 night stay in a gulf summerhouse, simply put everytime your read an over the top review on here - believe it!!! From the moment you arrive till the minute you leave the service is second to none, the rooms fantastic, the butler service (which we were unsure about before we went) irreplacable, beach pristine, beach service brilliant, so on, so on.
At no time though is this wonderful attention in your face, the staff just seem to ghost around you catering for every need, the 2hr drinks reception every night was a real winner as it helps you to choose (by chatting with others) where to eat, although the butlers knowledge of the resort facilities (whch is daunting - in a good way) is excellent..........I'm not going to go on, if you're booked - lucky you, if you're reading this and considering booking - do it

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank johnnymy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, October 2, 2011
Dear Guest,

Thank you for your feedback following your recent stay at our Summerhouses. We truly value your comments as it is only through guest feedback that we will be able to uphold our commitment to excellence.

I am delighted to read that you thoroughly enjoyed your stay with us and enjoyed the service and facilities throughout the property. All your kind comments from the facilities of our resort and your villa on to our private beach are greatly appreciated. I am especially happy to read about the warm, thoughtful and personalized service you have received from the butler team in your villa as well as all our colleagues in the resort. I will certainly share your comments with them.

Once again, thank you for your gracious comments, we sincerely look forward to welcoming you back in the very near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 23, 2011

Have just enjoyed the most wonderful 12 days at Dar Al Maysaf.This is indeed an amazing complex. Everything is absolutely geared to ensuring that guests enjoy a terrific experience.
Our lady Butler was Ritu. Ritu is a vivacious bubbly character ,with superb customer interactive skills and a great sense of humour.
The Half Board option is a fantastic value add-on. The Buggy /Abbra organisation is absolutely super, in fact all aspects of this complex are truly first class.

Will we go back-----you bet we will

Charles and Lesley Kidd. Aberdeen

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CharlesKidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, September 26, 2011
Dear Guest,

We would like to take this opportunity to thank you for posting a review on Trip Advisor with regards to your stay at Dar Al Masyaf.
We truly value your comments about the facilities of the resort as well as our restaurants and the superb service you have received from your butler as it is only through guest feedback that we will be able to uphold our commitment to excellence. At Madinat Jumeirah, we take loyalty very seriously and nothing would make me happier than to have you return once again as our guest.

Once again, thank you for your valuable feedback and we sincerely look forward to welcoming you back to the resort in the near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 22, 2011

We've just returned from our annual vacation to Dubai and our 5th stay with Jumeirah Group. Having stayed in all the Jumeirah hotels in the Madinat Jumeirah Resort over the last six years (we didn't get to Dubai last year) the Dar Al Masyaf is our favourite by far. In writing this review, I'm trying to do two things (1) give detailed feedback to Jumeirah that helps them maintain and continually improve standards (and they succeed brilliantly at this) and (2) give honest and objective feedback to other TripAdvisor members so as to enable them to make an informed decision about where to spend their hard earned cash. So, what makes a perfect holiday? Well it is different for everybody but there are some ingredients that will be common to all.

THE WEATHER - One way or another the weather plays a critical role in your holiday and if its sunshine you want then Dubai has it in abundance. Dubai weather is as consistent as it comes and although it can get quite hot in the summer months it is not unbearable and everywhere indoors is air conditioned.

THE LOCATION - There is lots to do in Dubai and it is one of the few places on the planet that is specifically developed for the tourist industry. This place was designed with you in mind!

THE HOTEL - Hotels in Dubai set the standard of what a hotel should be and when it says 5 star deluxe it is a 5 star deluxe. Jumeirah take this a step further! I really don't know how to articulate the sense of luxury and the quality of Dar Al Masyaf so my genuine advice is to go try it for yourself, you will not be disappointed. The fact that the Jumeirah team read and respond to most reviews (GM - Anne Marie Houston and before her Stephen Shupbach) is an indication of their thirst for continuous improvement!

THE PEOPLE - A hotel or resort is just bricks and mortar, and although the quality at Jumeirah is exceptional, what brings it all to life is the Jumeirah team. I'll take the time here just to mention a few but I want to acknowledge them all. We stayed at villa 12 and we'd like to make special mention and sincerely thank Adel, Raj, Slava who went above and beyond the call to make our holiday a huge success. We'd also like to thank Julie, Randolph and Irene for their contribution to our wonderful holiday. In Segreto (our favourite restaurant) we'd like to particularly mention Anil, Nan and Anna who all did an outstanding job. To all the guys at the Al Qasr beach bar, you work so hard but always with a smile, thank you. By mentioning individuals there is always a danger that the work and commitment given by the rest of the vast Jumeirah team gets lost in the message so it is important to say that every person on the Jumeirah team, from the gardeners, the maintenance men, door men, security people, the buggy and abra drivers, all made us feel great and were genuine in their interactions with us. The people at Jumeirah absolutely live the Jumeirah Hallmarks of (1) I will always smile and greet our guests before they greet me, (2) My first response to a guest will never be no and (3) I will treat my colleagues with respect and integrity. They live these hallmarks and they deliver them with sincerity which is rare in these modern times.

THE RESTAURANTS - The restaurants at Jumeirah and Dubai in general offer even the most discerning palate such a wide choice and at a level of quality and consistency that it is hard to find an equal. Food is reasonably priced although alcohol tends to be quite expensive. As mentioned earlier, Segreto is our favourite restaurant with MJ's Steak House our next favourite. Pierchic was disappointing from an ambience standpoint and food here seemed to be much more expensive than in past visits. Bit of a disparity here between quality of experience and cost methinks! We also dined at the Wharf which was very good, Zheng He's which was good for lunch, Pai Thai which was also very good and the Amala which is an exceptional Indian restaurant in the new Jumeirah hotel the Zabeel Saray.

Will we be back? An emphatic yes is my response. We traveled in a party of 4 (myself and my wife and my sister and her husband) and we all enjoyed our holiday with Jumeirah to the same extent. We stayed for 10 nights and we are sorry we didn't stay for longer. We have decided that in future we will stay for a minimum of 14 nights.

If I was to make one very slight criticism that should in no way detract from anything I've said in this review, it would be that no one seemed aware that we have stayed with Jumeirah so many times before and I think it would be nice to have your return to Jumeirah acknowledged perhaps in a "Welcome Back" letter in your room. That really is the only contructive criticism I could come up with because everything else was so good.

Finally, well done and a sincere thank you to all at Jumeirah. Your hard work and professionalism ensured we had a fantastic and memorable annual holiday.

Paul Nimmo

Room Tip: Every room in every Jumeirah hotel is guaranteed to be best in class!
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank PaulNimmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, September 26, 2011
Dear Guest,

Thank you for your detailed feedback following your recent stay at our Summerhouses. We truly value your comments as it is only through guest feedback that we will be able to uphold our commitment to excellence.

I am delighted to read that you enjoyed your stay with us and enjoyed the service and facilities throughout the property during your stay. All your kind comments from the facilities of our resort to our various restaurants and their delicious dining options are greatly appreciated. I am especially happy to read about the warm, thoughtful and personalized service you have received from the butler team in your villa as well as all our colleagues in the resort. I will certainly share your comments with them, whom I am sure will be equally happy. The team within Madinat Jumeirah are very focused on the attention to detail. As you rightly mentioned, we endeavor to adhere to our Jumeirah Hallmarks and service excellence. I apologize that you did not receive any initial recognition as a return guest, moving forward please feel free to contact my office direct.

Once again, thank you for your gracious comments, we sincerely look forward to welcoming you back once again in the near future with your family.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 21, 2011

Just come back from five glorious days stay at the Madinat in one of the summer houses .From the minute we got there we received a 5 star plus service! The summerhouses are fantasic and the butler service amazing. The pool/s, beach, restaurants (we had the half board option) were superb

.A big thank you to all the staff for making our stay so memorable. We will be looking out for another half board promotion as we would definately love to return next year. The best hotel in Dubai!

Stayed in villa 1903 from 12th Sept to 17th September 2011

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tricia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, September 26, 2011
Dear Guest,

Thank you for your detailed feedback following your recent stay at our Summerhouses. We truly value your comments as it is only through guest feedback that we will be able to uphold our commitment to excellence. At Madinat Jumeirah, we take loyalty very seriously and nothing would make me happier than to have you return as our guest.
I am delighted to learn that you particularly enjoyed Madinat Jumeirah in terms of the quality of food at our restaurants, our wonderful private beach as well as the service provided throughout the resort. I will definitely share your feedback with the team.

Once again, thank you for your gracious comments, we sincerely look forward to welcoming you back in the near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood Essex
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 20, 2011

MY husband 4 children and myself arrived here on 22 August 2011 during Ramadam.
The whole place is beautiful, the staff were fantasic, especially our butler who really went out of her way to make our holiday perfect. All the restaurants served fantasic food. We were really lucky with our two rooms, first off we managed to get interconecting secondly our two back doors lead straight out onto the small pool that was for our block, so we could sit by the pool while our two younger children were in the room watching a dvd to playing a game. The main pool was great with plenty of sun beds and the service around the pool was excellent with free ice lollies and melon during the day. We did try and get the two younger children to use the kids club but they didnt really want to but what I saw of it was good, it looked well organised and the children inside looked like they were really enjoying themselves. We visited the Wild wadi water park a few times, which was great and out two older children of 14 were able to go there on their own, so good that we got free entry.

The beach was perfect and the sea was very warm. It is very hot in August but after one or two days we worked out not to speed walk around and to take things slowly and find the shade during the midday, the pools were great for cooling off and you could always find a cold towel to cool off with.

The Souk was great for shopping but not for getting a bargain, you really needed to go into Dubai itself for that.

Although we went during Ramadam it didnt affect us at all in the hotel apart from no alcohol until after 8pm but the other rules didnt seem to apply, although from what I gathered from other guests if you left the hotel eating and drinking were not allowed in public places.

Budget allowing and the half board deal being on offer next year we really will be returning.
All of us enjoyed it and we all loved travelling around the Madinat on and Abra.

If you go I know that you will have a great time.

Room Tip: if you are in the summer houses, ask for a room by the pool
See more room tips
  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank claireob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, September 26, 2011
Dear Guest,

We would like to take this opportunity to thank you for posting a review on Trip Advisor with regards to your recent stay in one of our Summerhouses.

I am delighted to read that you and your family enjoyed your stay with us and enjoyed the service and facilities throughout the property. All your kind comments with regards to your rooms and its facilities, our pools and wonderful beach, our various restaurants and especially the quality of service provided by the team are greatly appreciated. The Souk is a wonderful addition to Madinat Jumeirah and really comes to life in the evening time.
Once again, thank you for your gracious comments, we sincerely look forward to welcoming you back in the near future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed September 18, 2011

We have just returned from our second visit to the Dar (our 8th visit to Dubai). It was just as amazing as our first time. Every member of staff deserves praise for professionalism and friendliness. We would like to mention our wonderful butler Christley, he is a real credit to the hotel. Nothing was to much trouble, he was always on hand to make sure we had a perfect time.
Other staff members that stuck in our mind was another butler Philip, Maria from Khaymat al Bahar and Rassol the pool attendent (we called him the cool man).

Everthing about the DAM is magical, it is especially pretty at night. The choice of restaurants is exceptional. No one could be disappointed or find fault.

We have already booked for next year.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank lyn_neil57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, September 26, 2011
Dear Guest,

We would like to take this opportunity to thank you for posting a review on Trip Advisor with regards to your stay at our Summerhouses.

I am delighted to read that you enjoyed your stay with us and enjoyed the service and facilities throughout the property. I will certainly share all your kind comments about the atmosphere of Madinat Jumeirah and of course about the warm and personalized service with our team, who I am sure will be very happy to hear about them.

Once again, thank you for your gracious comments, we sincerely look forward to welcoming you back next year.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Dar Al Masyaf at Madinat Jumeirah

Property: Jumeirah Dar Al Masyaf at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Dubai
#2 Spa Hotel in Dubai
#2 On the Beach Hotel in Dubai
#2 Top resorts Hotel in Dubai
#3 Luxury Hotel in Dubai
#3 Romantic Hotel in Dubai
#7 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Dar Al Masyaf at Madinat Jumeirah 5*
Number of rooms: 283
Official Description (provided by the hotel):
Set amongst tranquil gardens, waterways, exclusive pools and Madinat Jumeirah's private beach, the intimate and exquisite summerhouses of Jumeirah Dar Al Masyaf offer newly refurbished elegant and spacious guestrooms and courtyards, personalised and generous butler service and an understated Arabian luxury experience. These summerhouses offer an exquisitely designed hideaway - the premium accommodation at the Arabian Resort of Dubai. Every summerhouse has a typical Arabian Majlis or living room where sundowners are served to guests daily before they depart by traditional abra boats, on foot or by golf buggies to one of the resort's 40 restaurants. Jumeirah Dar Al Masyaf has been completely redecorated in summer 2015 and features Arabian, Gulf and Ocean villas. Dubai's longest private beach is only steps away, as well as the many facilities within Madinat Jumeirah Resort. Souk Madinat Jumeirah features more than 80 shops, bars and restaurants. Access to Talise Spa and Talise Fitness, tennis and squash courts as well as unlimited access to Wild Wadi Waterpark are all available to guests. ... more   less 
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Also Known As:
Dar Al Masyaf At Madinat Jumeirah Hotel Dubai

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