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“Awesome Hotel”

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #11 of 545 Hotels in Dubai
Certificate of Excellence
Jersey, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Awesome Hotel”
Reviewed June 23, 2007

Everywhere I go, I always use trip advisor to find out useful facts on the destination I am heading to. Usually even the most stunning hotels in the world have poor reviews witten about them which can be really worrying when you have spent a lot of money on somewhere. Al Qasr Madinat is no different!

The Al Qasr is a hotel in the Madinat Jumeirah complex which is made up of 3 hotels all styled slightly differently. Next to the complex is the Jumeirah Beach Hotel, the Burj Al Arab and the Wild Wadi water park.
All of the above can be reached by the excellent buggy service that operates round the whole place. The Madinat complex is also circled by a beautiful moat which you can be taken around by boat to restaurants or just to take a tour round.

Huge tip:
If you book a club level room, you get a transfer in a luxury car included in the cost of your stay. We didnt book the club level room but I paid for us to be collected by their transfer. It was AED 300 (about 50 quid) for this service. It isnt just the car you are paying for, as you get off the plane and head towards passport control you are met by a Jumeirah host, whisked through a seperate passport control so you dont have to queue (we were even prioritised ahead of First class passenegers). The drive is about 20 - 30 minutes. Basically well worth £50 as it made a great start to our holiday as we were treated like royalty from that moment. Also because its a hotel transfer, they are expecting you when the car arrives and we were called by name from the moment we stepped out of the car.

Another VERY important tip.
You need to book your restaurants the day before to make sure you get in. Make sure you email them to book your first evenings restaurant before you go, maybe even the second night too. The only one you can get away with turning up at without a booking is the main buffet restaurant but even there you could have to wait.

We arrived about midnight and the check in process was totally painless and the guy who took us to our room gave us all sorts of useful info on the way.
Our room was stunning. We had an Ocean view De luxe room. Well worth the bit extra over an Arabian De luxe for the view.

Havinng spent time in various fantastic hotels around the world (Europe, USA, Australia, Mauritius, Singapore etc) this hotel is probably my new favourite ever hotel.

I can understand the disney type comments, in fact i found that the grand oppulence of the place reminded my a little of Las Vegas, and I dont mean that in a bad way I just mean that absolutely everything has been thought of and designed into this place. I cant stress how fantastic it is.

If you are after a historical representation of Dubai then I guess this hotel wont suit you but if you just want a stunning 5 star resort to relax and be treated like stars then this is the place.

We ate in the Pier Chic. Pricey but very nice. The Chinese was probably our nicest meal. We also ate in the Italian and the main Buffet restaurant, which were great too. Wine pushes the cost of the meals up. In Pier Chic, our meal was about £100 a head but the wine i ordered was close to £100 (for a wine that would have been about £30 in a UK restaurant). In the Italian our meal was about £75 a head, £60 in the chinese and probably about £30 in the buffet restaurant (i didnt have a bottle of wine in the last one).

We went to the Gold Souk, you are hassled a lot by people trying to flog you fake watches and bags and although nothing happened, I felt myself cluthing my camera and wallet very tightly there! Unless you intend to actually buy jewellery I would give it a miss.

Take a trip round the Burj, what a place!! Best time to go is around 4.30pm as you can have a look in the 27th floor restaurant and the ground floor one with the huge fish tank.

If you are going with kids I would suggest the Jumeriah Beach hotel. Again a fantastic place but probably more a family hotel. The Al Qasr is more aimed at couples but thats not to say you couldnt take kids there.

If any other reviews have put you off. Ignore them and go,. go, go. We spent half our time there wondering how people could not say anything other than great things about it.
Our 4 nights cost about £900 for the accomodation and our room bill at the end inculding all meals, drinks and whatever else we charged to the room was probably another £900 - £1k. I had taken £500 in cash with me aswell but hardly used any.

I want to go on and on about it but will probably bore you. I think you get the picture.

I rarely say I will go back somewhere as there are just too many other places to go, but I will deffo be going back here at some point. No question.


  • Liked — Top quality and fantastic staff
  • Disliked — Nothing !
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
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24 Thank Jerseyalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 30, 2007

Madinat Jumeirah is a little bit Disney, a little bit Arabia, a little bit 5 star, a little bit of everything ... but rolled up in a pretty good package. If you are looking for a few days' r&r, with some pretty good shopping and some fun restaurants with superb views, then this is for you. If you are looking for culture, a sense of true Arabian hospitality and history, a truly personal and luxury break, then look elsewehere. I cannot think of anywhere I would have wanted more when my children were smaller than MJ - it's kids' paradise - wall to wall service, kids' buffet by the pool every lunchtime, lifeguards at every turn, it's all there,neatly packaged and ready to go. If you are looking for a romantic getaway for 2, this is surely not it.

As for dining - recommend the Chinese restaurant - it is superb! Pierchic - great location, pricey and ok-ish. Thai restaruant - ok, but not the real thing (too mild). Definitely worth going for the exec club - and I did get free internet access.

Lovely rooms, immaculate presentation, eager and willing to help. We encountered no problems with check-in, and found the staff competent and professional.

About 85% of the other punters were Russian - which isn't a problem as they clearly know how to behave and their children aren't a pain, but it is incredible how they have turned Dubai into Dubaigrad.

  • Liked — Excellent standard of room and furnishings
  • Disliked — Nothing
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank bw27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire England
Level Contributor
99 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed March 25, 2007

We booked an executive sea view room - the executive adult only lounge was the best we have ever seen - the selection of breakfast foods, afternoon tea and evening canapes were simply magnificent - there is a lovely elegant balcony to enjoy the fabulous view whilst enjoying all the complimentary offerings in the lounge - unlimited spirits and quality champagne are served for two hours in the evening before Dinner and soft drinks available throughout the day - the only down side for us of the lounge was that they didnt offer complimentary internet access - other than that simply superb! And well worth paying the extra for the club room especially as it is adults only on the 5th floor with another exec room on the 3rd floor where children are allowed

We checked in very early and were lucky that after a lovely coffee and croissant in the exec lounge the room was ready - we had a fantastic view and a gorgeous room on the 6th floor- the service is unfaultable - the bathroom was amazing with top quality toiletries continually replenished - two robes each - one very light cotton and the other a traditional bath robe - lovely soft thick large towels - excellent room service

The hotel is a bit disney fied with the boats but we really enjoyed our three days at the hotel - the pools were busy but there were plenty of sunbeds for everyone - lots and lots of lifeguards looking very bored! The sunbeds by the pool are excellent and the service round the pool superb - although the hotel was full when we were there and the pool areas were busy it never actually felt overcrowded

We may consider one of the beach bungalows next time as a few of them share a private pool so for couples wanting a little more privacy they may be worth considering - these are in a part of the resort called Al Masayef - however these rooms dont include complimentary transfers from and to the airport or the exec lounge access which is included in the Al Qasar exec room package!

We enjoyed a wonderful night in the fish restaurant at the Burj Al Arab - very expensive but worth going just to say you have been and experienced the hotel, the wonderful bar and views at the top and the fish tank restaurant experience - the food is very good too! The hotel arranged for a complimentary car to take us to and from the restaurant which was also a very nice touch

We also ate in the Thai restaurant on the resort and this was far more affordable - the food was fantastic!! Again the service was great and it was different to go on a little boat ride round to the restaurant!

The souk is great - lots and lots of shops!

The hotel is exceptionally clean and well maintained and we wouldnt hesitate to go back to this hotel

It isnt cheap but with the exec room package it was fairly good value for money - the quality of the offerings in the exec room really is undescribable- it really is that good!!!

Enjoy!!

  • Liked — Fabulous rooms and views
  • Disliked — no complimentary internet access in the exec lounge or bedrooms
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, England
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed March 24, 2007

My husband and I stayed at the Al Qasr for 2 nights as part of our honeymoon. The hotel was certainly grand and impressive albeit a little impersonal. Unfortunaltely we did not have time to see much of Dubai and wish we had stayed a little longer.

The hotel was very much a 5*. The facilities and amenities were excellent. The breakfasts were absolutely incredible with everything imaginable on offer. (Including creme brulet!) Our room was a very good size and beautifully deocrated in arabian style. Very comfortable and the balcony had fantastic views.

The staff were very professional and we received a beautiful basket of fruit, chocolates and wine as a honeymoon gift which was a pleasant touch. The transfers provided by the hotel were in private luxury cars. The transfer from the airport was about 40 minutes.

The waterways around the Jumeirah hotels were very handy and added a little something different to other hotels on Jumeirah Beach. We did not eat at the hotel, choosing to eat once at the Argentian steak restaurant in the Jumeirah Beach Hotel and once at the Burj. Both were excellent albeit a little pricey. We had two courses at the Burj and one botte of wine. The bill was over £400 for the two of us however well worth the experience! (Definately try the Wagyu beef!)

We spent one afternoon at the Wild Wadi Waterpark which was great fun. If you stay at any of the Jumeirah hotels entrance is free. It's not as big as the Florida waterparks but still a good size with a number of water rides and lazy rivers etc. Well worth a visit. There is plenty to do in Dubai - including an indoor snow slope, the gold souk, desert driving etc. The weather was very hot in September but not unbearable as long as you dip in the pool or have lots of cool drinks!

Overall, we were impressed with the hotel. The location was good-right on Jumeirah beach. The pool was huge and sunbeds very comfortable. The whole hotel was opulent and well decorated. It did seem a little too over the top but that really is the theme of Dubai at the moment and we can understand why some people think of it of a bit of a "disneyland". But surely it is better to be extravagent than run down?

  • Liked — Pure Luxury
  • Disliked — Size of the hotel
  • Stayed September 2006, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank KLBYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, Surrey
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 15, 2007

Good at what it does, but you have to like what it does and be prepared to pay through the nose for it.

Dubai is a new (30yrs) development that sometimes tries too hard to pretend to travellers that it has heritage and history it clearly doesn't. This hotel and its sister next door feel very much like a theme park - down to the electrically powered abras in the waterways and the souk. For those who have been to Disney - imagine the Small World experience with sand.

If can get past the above points then the hotel itself is luxurious, spotlessly clean and comfortable. Staff are everywhere and perhaps too many around the pools and on the beach.

We had no problems with the food and whilst the meal at Pierchic was definately expensive at £250+ for the 2 of us... it was one of the best meals we'd ever had. When I complimented the maitre d' he took the unusual step of telling us we'd had a better experience than usual as a number of guests had cancelled due to a slight storm!

Only point that really got me was the price of wine around all the restaurants - £40 for a bottle of house wine and upwards from there.

Another reviewer had mentioned delays at check-in. We had the same experience and even though we'd taken the Premium Leisure package which gave us access to the Executive Club etc, it took us 2 hours to get our room on arrival. This was bad enough but the real issue was being told it was going to be first 20 minutes, then 40, then an hour etc etc.

The beach was great, right next to the magnificent Burj al Arab. The city itself is amazing to see for the amount of building work going on and I've never seen so many Ferraris, Bentleys etc in my life.

So - not really our thing but an experience we wanted to have. Back to the Caribbean next year most likely.

  • Liked — Opulence and cleanliness
  • Disliked — Artifical feeling
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mandk2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed February 12, 2007

Now don`t get me wrong the place is good allright - it`s just not very good or anything like "historic" - Michael Winner would say ....

To avoid the booking problems some reviewers wrote about we booked all restaurants in advance - and that was very clever (thanks for that advice !!) - because all the places are fully booked all the time ....

Sum up a few points:

- Food: Ate at Pierchic - good (by far most upmarket place in "town") but very - and i mean really expensive - 2 Kids / 2 grown ups (btw they do not allow kids < 16 since we left anyway..) - 2 bottles of wine (average stuff though) 400 Euros...

Steak place (former Napa) - lots of chi-chi, you can choose your type of knife btw ... lots of sauces and stuff .. - but the actual steak quality below average - on the though side .... - not done the way ordered ...

Wharf at Mina Salam ... - realy bad... food like NHS run hospital ... brrrrr ....

Thai place actually pretty good - nice staff - caring attentative - and wok dishes excellent - but again be prepared for something like 40 Euros/main course ....

La Peligrina (or something like that) - Mexican place at Jumm.-Beach hotel - lots of Meat - better then Steak house in Al Qasr but nothing special... -cheaper though .... great view on the 25th floor ...

So you see overall not bad - but absolutly overpriced at least for Euro-Land .... do not expect Michelin star food no-where ...

Room - had Superior Sea View Room - good, huge bed - small balcony .. good vista ... -nice bathroom - that was 5 star Ok - but not stunning....

Staff - well they seem to run on "full auto" if you get my drift ... everything done by the book ... - but do not expect anything out of the routine thing ... i did read the reviews prior to our booking and many times came across - "treated like royalty.." -i`d say if Queens folk would be treated like that i guess - lots of monchars would be sorry for the job ... - we were in their Premium leasure Club programm - but this made no difference at all ... - the staff is allright but without beeing negative to our eastern european partner countries at all - 80% of the girls and guys can not speak proper english and you can sense that their whole behaviour is one of "fear of doing something wrong" and therefore beeing subject of dressing down lecture (or even worse..) - so the "vibes" coming across from the people is not making yourself feeling too relaxed .... - i am struggeling for words here .. but it`s just missing "happy mood" i guess ...

Pool and beach - OK ... but as many of the reviewers mentioned allready having 15 lifeguards covering the main pool is very - very OTT - they just stand around like Bhuddas and actually contribute to the strange feeling one might have allready .....

Nice beach tents though ... - and lods of sun loungers so no need to do the "german excercise" in the morning ...

Gym at Mina-Salam - equipment very good (no technogym treadmills though..) but no view on beach/sea or anything it`s an indoor job ...

I guess to summerize - the place is OK for a 5 star operation - ìt`s just a bit Disneyland (does anybody remember the movie "futureworld" - that would fit even better..) - nothing`s real be it food/staff/Abras type boats ... and it`s by all means not an "unforgetable" experience .. - well maybe the bill is ....

Stayed February 2007
Helpful?
13 Thank TT-CB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 7, 2007

What can i say! stunning! Ignore any bad reviews- if there is any! My boyfriend and I stayed for the first time in Dubai for 10 nights in August 2006 and i havent stopped telling people about it since! The food, service, scenery and the elegance make this hotel truly fantastic!

Amazing scenery. i'l never forget our first night in Dubai, we went in the sea outside the hotel (private beach exclusive to the hotel) around half 7. The sea was like a beautiful clear hot bath, and there was sand coming across from the arabian desert, which cast a sort of evening mist across the hotel. With the Burj Al Arab in the background and the Al Qasr lit up like a palace, it was truly breath taking.

The temperature when we went was around 45 degrees everyday, with 100% humidity nearly every day. Coming from the UK this was a bit overwhelming at first but we grew to love it. Only downside (girls mainly) is that it is still extremely humid in the evening with temperatures going no lower than 39 degrees, and this can be a little overwhelming after a boiling hot day, and most importantly- that sort of humidity can affect a nice hairstyle!

There are canals that run around the complex, and little boats (abrahs) which take you from one part of the hotel to another, for free. i think these were also issued because of the heat, and the size of the hotel! They added so much beauty and elegance, and excluding venice, this is a rare sight for a hotel! you know your in luxury when you get dressed for an evening out and get taken to the restaurant in a little river boat!

The hotel pool is beautiful. it is private, and you'll need to show your room card and write your name down to access it. Always clean and very cool, which was a blessing with such hot weather! never had trouble getting a lounger, and the pool staff will bring you towels and take orders for food and drink. the hotel has a private stretch of beach wich has a lifeguard at all times. pure white sands and crystal waters. only downfall, the sea is extremely salty. and sea gets very choppy in the afternoon, so be sure to do watersports in the morning. as i said before, sea is very warm and can clearly see tropical fish swimming round your feet.! when your on the beach, hotel staff bring you complimentary ice lollies, fresh fruit, and freezing cold flannels. the latter is such a blessing in the heat, and they smell like vanilla!

We stayed in an Arabian Deluxe Room, which is the basic that they offer. however, it doesnt deserve this name. consisting of a massive king sized bed, luxury bathroom- two beautiful sinks, power shower, bath. Massive t.v, balcony with deck table and chairs and beautiful view of the canals and complex. and they leave little chocolates on your pillow every morning after it's been serviced- which they do twice a day! you are also given complimentary white bath robe and arabian slippers!

The hotel staff deserve a paragraph to themselves! we've never known service and politness like this! ANYWHERE we went in the hotel, a member of staff would greet you 'good morning/how are you, madam/sir.' At first we thought this was a one off, but they have been trained to the highest standards. Any little request you may have, they will go out of their way to help you, with the highest level of politness! Always smiling and helpful, even in the extreme temperatures! these little things added so much to our experience!

The restaurants! we visited a few of the more expensive ones, but they are well worth the money. my favourite was the pier chick, sea food restaurant situated at the end of the pier outside the hotel. the view from the pier at night, was again breathtaking. the food was beyond this world- try the prawns! i can still taste them now! we also visited the burj-al arab (worlds only 7 star hotel- looks like a big sail!) there are two main restaurants, the sky tower and the undersea fish restaurant. we chose the underwater one. it was incredible. i wont ruin the suprise but the way you are taken to the restaurant is unique! very steep in price however- £200 for 2 course for 2 people. bring smart dinner jackets/wear as they are very funny about this. (men have to wear long sleeved dinner jackets)

Excursions- we did a few. The dow dinner river cruise. (ask your travel guide) this was pleasant, very romantic. however, to get to the ship is over a two hour drive from the hotel, and traffic in Dubai is awful. there is live music on board and a buffet, and the ship takes you up and down the river. about 2hrs 30 mins in length. we also did the dune bashing on our final night- 4x4 takes you up and down the sand dunes for an 1hr 30 mins- more fun than it sounds. they stop on a dune at sunset, where u can take pictures- very beautiful. You will then arrive at an arabian camp in the middle of the desert, where you can ride a camel, take pictures in traditional arabian dress, smoke the 'hubbly bubbly'- arabian traidition of different flavoured (non- tabacco) smoke. there is a big buffet offering arabian veg and meat food- however my boyfriend had slight food poisioning from this as we dont think its very well cooked/re-heated. take lots of water with you!

When you stay in this hotel you have free complimentary access to the Wild Wadi Water Park- shuttles run every half an hour from reception. This was great fun for ALL ages! Spend a day here, they take lots of pictures for you when your on the water rides with underwater cameras and you collect them at the end- quite pricy, but worth the memories!

I could talk about this hotel and Dubai for hours, but i wont go on. I think I've covered the main points of my trip, but feel free to email me if you have any other questions or queries and il tell you as much as i can. This hotel is the best i've ever experienced. My boyfriend has travelled the world, and he says he would struggle to compare a hotel to the standard of this one. Go- you will not be dissapointed! :-)

Stayed August 2006
Helpful?
20 Thank heather_07729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Property: Jumeirah Al Qasr at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh, Dubai 75157, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubai
#8 Spa Hotel in Dubai
#10 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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