Our stay in this hotel was OK. As such we did not face any problem. Our main problem started on the day of our departure. By mistake my husband overlooked the actual time of our return flight. Lama travels, our pick up and dropping agent for the airport did not contact us to inform about our pick up time for the Emirates flight back home. That morning we thought we had some time so we went for shopping . Before leaving the hotel we asked the lady on duty at the reception desk to check our pick up time. She looked at a paper and said they will pick you up three hours before your departure time. The time was mentioned in that paper as 10 am, which she did not mention.We tried to contact Lama travels over telephone but nobody picked up the call.
When we came back at 12 noon, hotel people told us that Lama travel agent came at 10 am but left as we were not there. We asked why he did not contact us on our cell phone? Somehow we reached the airport but Emirates people refused to allow us to check in although 45 minutes were still left for the flight. We somehow came back via Mumbai after waiting for four hours at International airport. We had to arrange for our Mumbai Kolkata flight on our own.
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- Also Known As:
- Imperial Suites Dubai
- Imperial Hotel Dubai