A 4 Star hotel that needs to be reviewed for the award of 4 Star to 3 star as it is now living on a what appears was previous good reputation which is very disappointing as we booked this on the photos & descriptions.
The photos & descriptions are when it was looking good & performed well, it has lost most of that appeal, probably 8 or more years ago by the look of it today.
Bar... is great atmosphere as long as you smoke! all the locals are in there which is great but they all smoke and the air extraction is non existent so you are stuck in a smoke filled place where everything is going on - it needs a decent extraction system or make it no smoking & make a smoking area away from the bar which would be much better.
Room... average but it does what is needed & the air con copes well
Bathroom ....Poor.. really let it down as it smelt like an old badly cleaned urinal toilet all the time, no fresh air input no extraction.
Water pressure so low you had to be against the wall to try and get under the shower as it wouldn't get more than 2 inches from the head. Shower curtain is a nightmare, positioned 2 inches inside the bath so you had to get wrapped in it.
Basin needed unblocking as you had to wait 2-4 minutes for it to drain away.
No spare loo roll and housekeeping didn't bother to check & leave spare so ended up having to call down for a roll when sat on the loo and in need of paper!!
No glasses to drink from in the room for the mini bar or drinks you got, went to reception requested two be sent up.... 20 minutes no glasses,, rang reception asked again...... gave up drank from the cans & bottles... 1 hour 40 minutes later went to reception asked again . this time I wouldn't leave till they gave me two glasses.. still took 10 minutes & reception is next to the bar!
Wi Fi - Reception is not helpful said had to pay for wi fi
Internet - Wi Fi is available 30 minutes free in the lobby bar when you purchase any beverage hot or cold, only found that out after 2 days when sitting in the lobby bar as the main bar full of smoke and ordered a drink using was then given a card/voucher to use wi fi 30 minutes free......
They don't advertise this or tell you, you get told you have to pay for internet!!
Food - Breakfast is a bit hit n miss, service is very slow, the waiting staff spend more time talking to each other which is frustrating when you are waiting for cutlery etc as they haven't properly laid the table. You can order eggs but expect a 10 - 15 minute wait
Watch out for the Private taxis that stand outside - they are not cheap or in line with standard taxi prices & the hotel does not stop them standing in the hotel drive point - ask the price before using them thy are 30 to 100% more expensive
Overall the hotel needs a complete shake up
- Official Description (provided by the hotel):
- Centrally located in downtown Dubai, Nihal Palace Deira offers deluxe accommodations with roof-top pool and jacuzzi. It also features a well-equipped gym with sauna and a nearby Dubai Creek Golf Course.Decorated with European-style furnishings and fabrics. There is a spacious sitting area with cable TV channels and private bathroom with bathtub. Guests can choose among different dining outlets: Al Riga Restaurant focuses on diverse international specialties. The on-site Dublin Arms Irish Pub offers Lagers and Spirits until late in the evenings. Complimentary Shuttle to Deira City Center Mall and Al.Ghurair Mall. The popular Gold Souk is a 10-minute drive from the hotel Nihal Palace Deira. The Dubai Creek 5 mins While Dubai Marina is 30 mins from the Hotel. The Al Rigga Metro Station is walk able distance from the Hotel, and Dubai International Airports are also close by . ... more less
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- Also Known As:
- Metropolitan Hotel Dubai