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Reviewed 4 weeks ago

Last time we were in Dubai we stayed at the Ritz Carlton, we were hesitant about the construction at Fairmont (there is const everywhere though in Dubai, hard to avoid)
We were very pleased with our stay, we kept saying how much we liked it over the ritz, and for a better price.
We loved from check in they were so friendly and welcoming. Got us setup in our room quickly.
Room: view was awesome, if your ignore the construction, but really its so easy to ignore with a view like we had. Bed was amazing, cleaners were superb, always had extra free water, balcony was huge *we were in a deluxe room. Walk in closet, safe, blow dryer, huge tub, stand up shower, separate toilet area which we like. Nespresso machines. The only downside is the toiletries are really masculine smelling which I did not enjoy. After a few week trip I run out of stuff and would like something useable.
Staff: Were amazing, all of them. Not one time we had an issue with staff attitude or friendliness. We had to be moved rooms because of an internet prob but they were quick to help and sort us out along.
Pool/Beach: Lots of jellys in this time of year, they have small netting. Beach is too hot for us but pools are awesome. They have separate kids areas so when in pool you don't have to hear children or see them really. They are far apart.
Food: Best high tea I have ever had, and I have that a lot... best breakfast buffet we have ever had, book it with your stay is cheaper then paying there ($50cad pp)
Transport: take taxis, they are safer then the hotel "cars" they all drive erratic, the last guy we had that was a professional car almost killed us on the way to the airport several times and then threw our bags on the dirty curb (like nice canvas bags) it was unreal. They really should vet their cars better somehow and make guests feel more safe. Even my boyfriend that usually doesn't care about bad driving was freaked out.
Overall though amazing, we have stayed many places in Dubai and this will be our first return next time!

  • Stayed: October 2018, traveled as a couple
    • Value
    • Location
    • Service
5  Thank KarenB091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, responded to this reviewResponded 3 weeks ago

Dear Karen B,

Thank you for sharing your recent experience at Fairmont The Palm. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel.

It is a great pleasure for me to know that you were able to spend a fabulous holiday and experienced outstanding services. We are delighted that we have made your stay so perfect and memorable. All our colleagues were happy to know that you had so many delightful moments. Your appreciation and recognition are a wonderful encouragement for the entire team.

Once again, thank you for recommending us to other travelers and we look forward to the pleasure of welcoming you again soon.

Sincerely,

Mark Sawkins
General Manager
Fairmont The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Highly, Highly, Highly recommend staying at the Fairmont Palm. From the moment we arrived till the moment we left the service was impeccable, all the staff we good to us. Anything we asked for we got. Everyone was always smiling and friendly. Best stay ever.

Stayed: October 2018, traveled with friends
Review collected in partnership with fairmont.com
4  Thank jackbenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, responded to this reviewResponded 3 weeks ago

Dear jackbenz,

Thank you very much for your feedback. I am delighted to know you enjoyed your experience.

We all look forward to your return!

Kind regards,

Mark Sawkins
General Manager
Fairmont The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed in Sept for my partner's 30th birthday. I had spoken to the hotel before travelling to let them know it was for a special occasion and they went above and beyond to ensure it was a special as possible for us.

We had an amazing suite with two balconies and uninterrupted views of the gulf over to the Marina. The suite was unbelievable - a huge living room with balcony, small kitchen and separate toilet, the bedroom was massive too with another balcony and a great bathroom with everything you need. The suite really was the best we have stayed in.

Every member of staff we spoke to were excellent and couldn't do enough to help you. This went all the way up to the manager himself - Mr Sawkins went out of his way to make sure our stay was extra special.

Olga and Johnny from the Gold lounge were brilliant too and made sure we were well looked after.

We were on HB so ate at a few of the restaurants at the hotel and they were all excellent but the two standouts were:

Little Miss India - my partner said this was the best curry she had had anywhere

Frevo - this was a great experience and the meat was out of this world.

There is construction work going on in front of the hotel but it genuinely didn't interrupt our stay at all. The hotel does everything it can to minimise any issues. I certainly wouldn't let the construction put you off staying here.

This is one of the best hotels we have stayed at and I would recommend it to anyone - the rooms, location and facilities are 5 star and the service is even better.

  • Stayed: September 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, responded to this reviewResponded 3 weeks ago

Dear Richard W,

Thank you very much for choosing Fairmont The Palm and taking the time to share your recent experience with us.

We are very happy to know that you spent such an amazing holiday at Fairmont The Palm. It was a pleasure to read your review and to hear that you enjoyed our Fairmont Gold Lounge, attentive staff and excellent services in all aspects.

We are looking forward to welcome you back to the hotel in the not too distant future!

Sincerely,

Mark Sawkins
General Manager
Fairmont The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My wife & I spent a couple of days at this great hotel. We would relax by the pool for the first half of the day & then of out to explore the city & its many attractions.

This hotel is just special & fantastic. It was such a pleasant stay we are planning a return with the rest of our family. From the moment we checked in the staff was just a cut above the rest in terms of quality of service.

This place made for some eternal memories & comes highly recommended.

Stayed: October 2018, traveled as a couple
4  Thank Siboniso N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, responded to this reviewResponded 3 weeks ago

Dear Siboniso N,

Thank you for sharing your recent experience at Fairmont The Palm. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel.

We are indeed glad to know that you had an amazing holiday with us and enjoyed all facilities in the hotel.

We look forward to the pleasure of welcoming you again soon.

Sincerely,

Mark Sawkins
General Manager
Fairmont The Palm

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Reviewed 4 weeks ago via mobile

We had afternoon tea at the Lounge, it has been an amazing experience. Every bite was delicious and there was everything you could have asked for, from Foie Gras to Chocolate eclair. The staff has been really professional and caring and Leah’s Service has been outstanding. Definitely a recommendable place if you have friends or family in Dubai to spend a great afternoon.

Stayed: October 2018, traveled with friends
1  Thank AnjaF2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, responded to this reviewResponded 3 weeks ago

Dear AnjaF2101,

Thank you for sparing your time to share your Afternoon Tea experience.

It is a great pleasure to hear that you have enjoyed the food and service in Mashrabiya Lounge. We are looking forward to welcoming you once again so that we can give you another amazing experience.

With warm regards,

Alain Gobeil
Director of F&B
Fairmont The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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