We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“thoroughly relaxing.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Fairmont The Palm, Dubai
Ranked #73 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed June 10, 2014

I stayed here for 8 nights with my wife and 2 sons.

The holiday was an impulse purchase - and we chose the Fairmont having read other reviews on trip advisor, and having experienced excellent service with Fairmont in the US previously.

I communicated with the concierge staff prior to our visit and we were able to arrange to have the hotel collect us from the airport on our arrival which was a fantastic start to our holiday - especially as the flight arrived at 1am.

The hotel itself is a very impressive building with a beautiful marble lobby.

We stayed on the gold floor - which give us access to a lounge with complimentary breakfast in the morning and cocktails, wine beer and buffet in the evenings. All food was of a very high standard.

The Chinese restaurant BA within the hotel was superb.

All services and amenities were genuinely top class and everything you would expect from a 5* hotel in a city of 5* hotels.

However the hotels biggest asset is its staff. From Hugo and the concierge team who helped with transport and hotel bookings, to Ranga who cleaned and tidied our room. All the team in the gold lounge, the door and reception staff and the team around the pool were efficient, friendly and courteous at al times.

Fantastic, highly recommended.

Room Tip: gold floor well worth the difference. - sea view are nice.
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Aidan1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 11, 2014

Dear Aidan1976,

Thank you for sparing the time to post and share your experience with us! As a well-travelled guest, we are honored to have you stay with us and overwhelmed to receive a rave review from you.

Your appreciation of our team members’ excellent service is a manifestation that we have delivered our promise to our guests, a service that is truly engaging. You were definitely in good hands, as Hugo, Ranga and the rest of our team goes out of their way to care for our guests. You may be assured that your comments have been relayed to them.

We appreciate your patronage and look forward to welcoming you back at our beautiful resort!

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,775)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,121 - 3,127 of 4,776 reviews

Reviewed June 10, 2014

When visiting Dubai we have previously stayed at the this hotel; but didn't on this occasion as we stayed across the road in my son's apartment. However we went to the hotel on a number of days on a beach day pass. The main entrance lobby is now looking fantastic with colourful flower decorations. The pool, gym facilities and beach side areas were as usual excellent and we were able to relax and enjoy the sunshine whilst experiencing first class service from the poolside team. We also had a buffet meal at the Flow Restaurant which was superb. The Fairmont offers a great balance between a sophisticated and calm atmosphere for adults and great fun for children. We will certainly be booking up on future visits.

Room Tip: Always great to have a sea view!
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 11, 2014

Dear Morris B,

Thank you for these lovely compliments!

We are always pleased to know that you come by to visit us and thoroughly enjoyed your time at our resort again. It is also a pleasure to read from your review that you had a wonderful dining experience at Flow Kitchen which is well received by our Culinary Team.

Your patronage is very well appreciated.

We hope to have the opportunity to look after you again!

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

Fantastic hotel, great facilities and staff, except at check in !! Be careful not to arrive too early !! If you do, you will have to wait until the advertised check in time !!! They simply did not do enough to get us into our room ahead of time !!


  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 11, 2014

Dear Daniel T,

We appreciate you taking the time out of your busy schedule to let us know about your stay.

It is wonderful to hear that you enjoyed our hotel, facilities and team members. Having said this, please accept our sincere apologies that you had a disappointing check-in experience on this occasion. Your comments are very important to us in addressing areas that need to be corrected. We can offer no excuses for the service lapses you mentioned, only our assurance that we will work very diligently to correct these deficiencies.

We certainly hope to have another opportunity to welcome you again to Fairmont The Palm.

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

Went there for the day beach access with friends. Lets start by talking about the adult pool where no noisy kids are allowed. Its a 2 levels infinity pools with access to dip into the pool while tanning. Perfect for the heat conditions in this country.
Second comes the drinks. A definite must is the coconut drink, they bring it in a coconut shell. Just dont miss it if u go there. Its the best sweet fresh alcoholic beverage ever.....
The staff never ceased to smile and be friendly despite the heat they were suffering.
Last but not least, just when the heat is starting to get to you, a nice gentleman offers you a fresh (lemongrass scented) towels to help u cool down.
For beaching in dubai, this is so far the best by far and the cheapest!

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
2  Thank emahhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 12, 2014

Dear emahhal,

It is lovely to read your outstanding review of your beach experience at our resort, and that our Pool & Beach colleagues provided you with a luxury service that allowed you to feel welcome, relaxed and most importantly, special.

We appreciate you sharing your feedback and we look forward to your continued visits so we can spoil you some more!

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

I spent two nights, on the Gold Floor, basking in the gloriousness of this hotel. The staff was friendly, courteous and attentive to your every need. I didn't have to leave to get anything. My room was facing the water and it was a breathtaking sight. I dined in the Brazilian Restaurant for Brunch. I would go back every weekend if I could. Multiple choices of meats, great hearty salads and great music. The atmosphere was excellent. If you have the chance to try this place, please do!!

Room Tip: The Brazilian restaurant.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank trinimc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 9, 2014

Dear trinimc,

Thank you for this inspiring review of your experience at our resort!

We are delighted to read that our team has made a lasting impression on you and you were able to fully enjoy our beautiful property.

Frevo has become a firm favorite of our guests. We are glad that you enjoyed the “gaucho way of life” experience at our Brazilian Brunch - a good reason enough for you to come back to Dubai every weekend.

It was our pleasure to look after you and we cannot wait to do so again!

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

Ok, so they say this is a 5* hotel, but the experience I had with my parents and two younger brothers has got to prove otherwise. It was EXCEPTIONAL!!! - More like a 7* experience!

We stayed for 10 nights at the start of April and celebrated my dad's birthday on the last day and were given a complimentary cake too :)

We were treated like royalty and as we are vegetarians we were provided with specially made food on a daily basis (although we did eat from the buffet which was also just as good)! My mum was on a 'Jain' diet - which means she cannot eat any root veg or eggs. They even catered for her and I must confirm that the chefs were absolutely great with their creations.

The Kitchen manager was great and always came to ask if everything was alright.
The receptionist who welcomed us was amazing. She was very polite and hospitable and gave us many incentives that we much appreciated.
The lifeguard manager was also a real help. He showed us the pools that never had people in them – almost like a private pool experience! All the pool staff helped us out as we always wanted 5 sun beds in a row – which was hard to find after about 8.30am!
Overall the staff were really great and helpful. We met one of the doormen in a market place on a really hot afternoon (struggling to find a ride to our next destination) who even helped us find a 7 seat taxi there (out of his work place and off duty!) - an absolute commitment on their part.

We spent an afternoon in the Burj Al Arab (for the 7* Hotel experience) but that was nothing in comparison to Fairmont - The Palm. The chef made a £60 per person pasta for each of us and that wasn't even as nice as the pasta my little brother makes on the days he is forced to! The experience we had in Burj Al Arab was rubbish to say the least.

In comparison the overall satisfaction of our holiday came from Fairmont – The Palm, which is the best 5* Hotel at the best price.

Room Tip: One of the best parts of our holiday was that every morning we would wake up to see the Marina and e...
See more room tips
  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ekta_ek22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 12, 2014

Dear ekta_ek22,

It is with a warm heart that we shared your comments with our team. Thank you for expressing your wonderful feedback above!

We are lost for words and very grateful when reading your fantastic appraisal of our resort and the different services which displays your total satisfaction. It is rewarding for us that we have exceeded your expectations in every aspect and that you were able to discern the true hospitality spirit of our resort.

Once more, we would like to conclude in saying that we are humbly proud to have delivered a memorable sojourn.

We hope to have the privilege of having you in residence again!

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

Very nice 5 star resort in a beautiful setting but did not allow access to pool and beach after sunset in the summer heat of Dubai where temperatures stay above 40 for most of the day. This was a major disappointment.

  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
3  Thank Aref K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded June 12, 2014

Dear Aref K,

Thank you for sharing your review of your recent stay.

We are delighted to know that you appreciated our resort and its ambiance. It is however disconcerting to learn of your disappointment that our beach is non-accessible after sun down. To this, please accept our sincerest apologies.

Despite this, we really do hope to have another chance to welcome you back at our resort.

Sincerely,
Mark Sawkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
2.1 mi away
Sofitel Dubai The Palm Resort & Spa
1.9 mi away
Waldorf Astoria Dubai Palm Jumeirah
2.1 mi away
Atlantis, The Palm
Atlantis, The Palm
#116 of 561 in Dubai
17,546 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Jumeirah Zabeel Saray
Jumeirah Zabeel Saray
#61 of 561 in Dubai
5,403 reviews
1.1 mi away
Rixos The Palm Dubai
Rixos The Palm Dubai
#28 of 561 in Dubai
3,169 reviews
1.6 mi away
Anantara The Palm Dubai Resort
Show Prices
Show Prices
Show Prices

Been to Fairmont The Palm, Dubai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #73 of 561 Hotels in Dubai
Price Range: $221 - $1,012 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Expedia, Travelocity, Agoda, getaroom.com, Hotels.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Fairmont The Palm, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing