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“Another great holiday !”

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Fairmont The Palm, Dubai
Ranked #64 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed March 23, 2014

Enjoyed another holiday at the Fairmont on the Palms. It was so relaxing and as usual the staff were so friendly and always greeted us with a smile. The meals in the Flow Kichen were excellent with a choice to suit everyone, even my picky husband! The fresh baked breads and desserts at night were hard to resist!
Roshi and Frances were great at the Flow Kitchen, greeted us by name everyday and kept our 'favourite table'.
The only criticism we had was the slow service at The Grill at 25th but it was only highlighted because of the flawless service everywhere else.
The whole time at the Fairmont was so good that we are just waiting to book again!

Room Tip: Ask for a beach front room if possible, the views over Dubai are worth it!
  • Stayed: February 2014, traveled as a couple
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1  Thank theshills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded March 23, 2014

Dear theshills,

Thank you very much for taking the time to review your most recent experience at our resort!

It fills us with great joy to learn that you have returned to stay with us and have the same sentiments about our team members and of our Flow Kitchen. Roshi and Frances were delighted to get personal mentions. However, we regret that you found the service at Sea Grill slow. We also thank you for this feedback which will help us improve on our services.

We are looking forward to many more of your visits at Fairmont The Palm!

Sincerely,
Frederic Bellone
Director of Operations

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3,103 - 3,109 of 4,482 reviews

Reviewed March 22, 2014

I stayed at the hotel for four nights on business as part of a conference my company hosted. From check-in through checkout, the experience was uniformly positive. A staff member acted as a "butler" and escorted me to my room on the 8th floor for check-in. He explained the process, provided helpful details about the hotel, and made the experience seamless. My room had a lovely sea view. Bathrooms are spacious and done in marble; the window to the rest of the room with blinds to let in light is a nice touch. Tastefully decorated room, comfortable bed and easy temperature controls. The only minor issue I experienced was that my bathtub water would not warm up at all so I did not use it.

The event rooms were spacious and well-appointed. Food at Flow Kitchen was outstanding for breakfast and lunch. In evenings after our event dinner, we spent time outside at your outdoor bars/lounges. Staff was helpful and attentive, and food/drinks were very good.

I would recommend this hotel to business and leisure travelers.

Stayed: March 2014, traveled on business
Thank biztraveler1newyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded March 23, 2014

Dear biztraveler1newyork,

Thank you for this splendid review!

We are happy to see you left an advocate of ours and appreciate that you recommended our services.

Hopefully your travels will bring you back to Dubai soon!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed March 22, 2014

We booked a gold floor room which is located on the 9th floor and its like a exclusive hotel inside the main hotel.
On arrival we were shown to a special gold floor for our personnel check in which was very smooth no queuing and very fast and efficient. We were introduced to Minty our butler who became a special friend. He asked if we wanted a tour of the hotel which we did and he spent time showing us round and answering all our queries and questions so we were then able to relax straight away.

The gold room is worth booking as you have a private breakfast area looking over fantastic views. Also you can have afternoon snacks in the gold lounge between 2-4pm with non alcoholic hot and cold drinks all day long. In the evening between 6pm-8pm the gold lounge is open for hot and cold canapes and any drinks including wine, beer, spirits and cocktails, but the good part of the gold lounge is everyone meets up for a chat and we made some great friends.

I would recommend paying the extra for a sea view as the view is spectacular day and night, also the rooms are very large, clean and with the most comfortable beds we have slept in.

You also get the best of both worlds with this hotel as you have a fabulous beach location with the city on your doorstep, and you can reach both the malls and attractions on the free hotel shuttle bus and also by taxi which are really cheap.

The best selling point for this hotel by far is the staff they are so attentive and always there for you with a smile, however I feel I need to mention some very special staff who went the extra mile to make sure our holiday was not only good but great these are Hugo, Francis and our new dear friend Minty who really went out of his way to make it special for us.

Room Tip: Book a sea view room on the Gold floor
  • Stayed: March 2014, traveled as a couple
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4  Thank jasimps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded March 23, 2014

Dear jasimps,

Thank you for your feedback and for taking the time reviewing the service and enjoyable stay at Fairmont The Palm!

Your sincere gratitude has been very well received, as well as the compliments there-in. Fairmont Hotel and Resorts take pride of our product and talents we have on board which differentiates us from the rest; and I am so pleased you took note. We are glad to have made your visit as pleasant and relaxing as you would like it to be, by meeting your expectations and reflecting the standards our resort. Each of our team members including Minty, Hugo & Francis who stood out during your visit will be proud to note that their efforts are rewarded with compliments and recognition in ways such as your review here.

We hope that you took more photos of your time here to share with your family and friends; and we appreciate you sharing a few for our potential guests to see.

Once again, thank you and we look forward to having you return as our guests very soon!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed March 21, 2014

Just returned from five nights at the Fairmont Hotel, having stayed on the 4th, in a deluxe sea view room.

Nothing about our stay was disappointing; from the check-in, through to the quality of the bedroom, to the great food in any of the 4 restaurants.

My wife and I went to the Fairmont to celebrate our wedding anniversary and we wanted to have leave with great memories of a great hotel, with employees who wanted to hep and with eating great food, the Fairmont delivered those memories for us.

We arrived at 9.30am, which meant our room wasn't ready, without hesitation we were offered a complementary buffet breakfast whilst the room was finished being prepared, breakfast was great with an enormous selection of hotel and cold food and our room was ready by the time we had finished our breakfast.

The room was well equipped, the bed was huge and extremely comfortable, with great views of the sea and marina.

We had half board deal, so we were able to try all 4 on-site restaurants, we weren't disappointed with any of them, with Frevo being our favourite and would definitely recommend anyone try it, as long as you like meat.

The pool areas were never full, with lots sun beds always free and towels readily available.

Yes, alcohol is not cheap, but I suspect that's the norm for Dubai.

Service from all hotel employees was great, everyone wanted to do their best for you, with was a genuine warmth

Finally there is a great gym and spa on site, I used the gun everyday and my wife had a massage at the Willow Spa

Overall I have no hesitation in recommend this hotel and I will definitely be returning soon

Stayed: March 2014, traveled as a couple
2  Thank AnthonyL2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded March 23, 2014

Dear Anthony L,

First of all I want to thank you for taking the time to write such a detailed review following your recent stay.

It was so nice to read your review and learn that our you were able to savor all Fairmont The Palm has to offer and that our colleagues provided you with a stay that allowed you to feel welcome and most importantly, special as you celebrate your wedding anniversary with us!

Your compliments will most definitely further encourage my teams to extend their fullest efforts in delivering memorable experiences for all our guests in the future as well.

We look forward to your return visits!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed March 20, 2014

We stayed on the 8th floor with access to their gold lounge. This meant breakfast could be taken there, afternoon tea and also a complimentary alcohol bar & extensive nibbles 6pm - 8pm. Although you pay overall for the upgrade given the alcohol prices generally everywhere we went in Dubai we felt this saved us money overall.

Two floors can use it so it can be busy at times and it's not a club so families and children use it, In the 7 nights we stayed though we never struggled to get a seat at breakfast or in the evening. We were allocated a butler Stephen who was excellent & the service really perked up when he was on. We also got an individual check in, concierge and room service.

We thought the hotel was really nice, marble floors, choice of bars restaurant - plenty of taxi's, the usual bun fight over the best sunbeds by the pool or on the sand, but the staff would always assist and bring you cold bottled water and towels, and deliver your lunch to the beach on a Segway. As it's Fairmont you get the usual good toiletries and service, and even though we had a very nice side sea view room with two double beds they noticed we'd requested a king sized bed and as they hadn't got any the first night they offered to upgrade and to move us the second night which was very nice to a king sized sea view room.

Taxi's were plentiful - I thought it was the city of the taxi! - and there's a complimentary bus to the Dubai mall and the mall of the Emirates. For the brave Atlantis is 10 minutes away if you wanted to visit and face the throngs & you overlook the Dubai marina if you have a sea view room which was beautiful at night. It's easy to go out at night to the marina should you want to.

On the Saturday night the hotel resort on the arm of the palm had a firework show which we could see which was nice.

Our favourite restaurant was the Ba Chinese restaurant which was fantastic with great cocktails - we got two complimentary by booking through the hotel - very nice. They had a live singer Sabrina who was excellent. We didn't want to leave. The beds were the comfiest I've ever stayed in!

Room Tip: A sea view or a side sea view is best as the others overlook the central road through the palm. The...
  • Stayed: March 2014, traveled as a couple
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1  Thank Penelope015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded March 23, 2014

Dear Penelope015,

Thank you for this glowing review of your stay and experience at our resort!

Reading your elaborated comments and the compliments there in are very rewarding to us and I am delighted you experienced our renowned Fairmont service culture; and that we were able to cater to your needs that you enjoyed every aspects of your stay. I shall pass on your appreciation to Sabrina, who will be delighted to know just how much they enhanced your experience at Bā Restaurant and Lounge.

We hope that it will not be long when we see you again!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed March 20, 2014

After an overnight flight with a 5 year old we were given a very friendly welcome. They gave us our room early without question. The rooms are perfectly formed and the beds comfortable with the most sinkable crisp pillows.
We went to the Emirates Hills golf club to meet friends for dinner which was relaxed and again stunning.
The following day we went to the pool overlooking the beach - 26degrees - and I have to mention the super at tentative staff and life guards. There must of been at least five guards all watching and encouraging all the children, all the staff are aware and on hand.
The culture in Dubai is clearly about ensuring everyone has a great time and goes home feeling spoiled and relaxed, this clearly comes across from the hotel.
We went to the watch the fountains - again a wonderful sight, the Atlantis to the waterpark and finished with dinner at the hotel's wonderful Thai restaurant and I have to say 4 days is not enough. A fabulous trip, made extra special from the event we went there for, along with the great location of the hotel, the service, efficient taxis, great food and wonderful people. You feel safe and you have to be in awe of the architecture and efficiency of Dubai. Don't hesitate to book this hotel...

Room Tip: Book a sea view as we didn't and regretted it...they have great balconies and the view is incred...
  • Stayed: February 2014, traveled with family
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Thank Family from Herts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded March 23, 2014

Dear Family from Herts,

It is indeed gratifying to learn that we have exceeded your expectations. It sounds like it was a trip to remember that you were taken by our resort and of Dubai!

Thank you for your rave review about our products and services. Please be assured that this will be shared across and recognize our colleagues.

Our team certainly hopes that your next visit to Dubai will lead you back to Fairmont The Palm!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed March 20, 2014 via mobile

This hotel is fabulous, the extravagance, the rooms, the food but most if all the staff! Every last one of them. After arriving for breakfast on our first morning and introducing ourselves, we were greeted every morning and lunch time by the lovely staff in Flow by our names. The boys on the beach are also a great asset to the hotel who probably get little thanks, but are very friendly and bring you cold drinks and towels to refresh in the heat, had one of the best Bloody Mary's ever at the beach bar:-). It is expensive for food and drink but you are on holiday- enjoy the fabulous surroundings. I would come back again in a heartbeat,

Stayed: March 2014, traveled as a couple
Thank Stoney_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded April 28, 2014

Dear Stoney_7,

Your terrific review is a great recognition for all our team members’ efforts at Fairmont The Palm!

Thank you for your review title “Exceptional” and your great satisfaction described here above is an excellent reward to us. Each of our team members take great pride in creating memorable and personalized experiences for our guests, ensuring all details of your visit are attended to.

We hope that you took more photos of your time here to share with your family and friends; and we appreciate you sharing a few for our potential guests to see.

Once again, thank you and we look forward to having you return as our guests very soon!

Sincerely,
Frederic Bellone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 554 Hotels in Dubai
Price Range: $209 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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