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“Out of this world”

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Fairmont The Palm, Dubai
Ranked #73 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed February 13, 2014

My husband and I booked The Fairmont on The Palm as a treat for my birthday. When we arrived, the check in staff informed us that we had been upgraded from a deluxe room to the Signature Suite. We were astounded when we entered the suite, due to the sheer size of the balcony. It was enormous. The suite itself was luxurious through and through, with all the expected amenities of a 5 star hotel. The panoramic views of Dubai Media City and The Palm from our balcony were beautiful. The hotel's beach is huge and there were plenty of sun beds for the guests, although we rarely left our balcony, due to the sheer abundance of space to sunbathe from.

We ordered room service; The food was beautifully presented and of a high standard. They even sent up a birthday cake with the meal.

Every last detail had been considered, which made our stay all the more special. Every member of staff that we interacted with was knowledgeable and did everything in their power to ensure we had a memorable stay.

Overall, I would highly recommend a stay at this fine hotel.

  • Stayed: February 2014, traveled as a couple
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1  Thank mateysgirl83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 17, 2014

Dear mateysgirl83,

What a wonderful review!

It is heartwarming to learn that you were able to celebrate your birthday in style while staying at our luxurious Signature Suite. Your encounters with our colleagues were great; and your compliments are well received by our team as we congratulate them for making your experience unforgettable.

Our sincerest gratitude that you have chosen Fairmont The Palm and that you were able to discern the true hospitality spirit of our hotel.

We are looking forward to serving you again on your next trip back to Dubai.

Sincerely,
Frederic Bellone
Director of Operations

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3,390 - 3,396 of 4,776 reviews

Reviewed February 13, 2014

We travelled to this hotel in February 2014 as a 'second' honeymoon. From the second we arrived, we felt blown away by the grandeur of the place and the friendliness of the staff. Nothing is a problem for all of the wonderful staff. We arrived after 1am and our check in was fast and efficient. We arrived in our room to find beautiful chocolates and wine compliments of the hotel. We also received a complimentary upgrade. The room was stunning with all high tec amenities. The room was spotlessly clean and decorated so beautifully.

Food at the hotel was delicious. Breakfast was great and we especially enjoyed ba restaurant. Half hoard was a great option. All food outlets were superb! Nikhil at the pool bar was especially warm and friendly and excellent at his job. A real asset to the hotel!

The pool and beach area were amazing with great views. The sun loungers were so comfortable and the staff were attentive in bringing cold water bottles and towels.

Quite simply we could not recommend this hotel highly enough. We are already planning our next visit!

Room Tip: A room with a sea view is a must!
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  • Stayed: February 2014, traveled as a couple
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1  Thank Ch4186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 17, 2014

Dear Ch4186,

What a way to spend your honeymoon! Thank you for choosing Fairmont The Palm for your honeymoon destination and for taking the time to leave a review. It is with pleasure that we upgrade our guests upon availability for a better experience.

We appreciate your highlights of our rooms, amenities, spectacular views of the Arabian Gulf, speed of check-in, food, pool and beach facilities, and we echo your sentiments with regards to our exceptional service team. We work hard to create memorable experiences for our guests, so it is rewarding to know this has been accomplished.

We do hope you have many happy memories of your time here with us and we would love to have you back for your anniversary visits!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed February 12, 2014

Outstanding experience in this fairmont property,rooms are amazingly luxurious and bathrooms are the best i had ever seen,you need to experience it firsthand to feel the charm and the ambience of this excellent hotel.

Stayed: December 2013, traveled as a couple
1  Thank rathorekalcu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 17, 2014

Dear rathorekalcu,

Thank you so much for your lovely feedback!

We are glad to know that you had enjoyed your experience with us and commend our bespoke spacious rooms and ambiance.

Our team appreciates the high recommendation and looks forward to your return visit!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed February 12, 2014

Just returned after spending five nights at this hotel and wow would just about describe the experience we had. I travelled with two two teenage children aged 13 & 17 and we had a wonderful time at this hotel. Its right on the man made beach which forms the trunk of the palm and is on outward road which means you are only minutes away from most of which Dubai has to offer. Staff are first class and very friendly and polite. The beach service is excellent and food though a little expensive was exceptional. Rooms were very large and comfortable and room service prompt and efficient. Definitely a place to return to again and again

  • Stayed: February 2014, traveled with family
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2  Thank Edz8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 17, 2014

Dear Edz8,

What a pleasure to read your rewarding comments about your family’s overall experience at our resort!

I was delighted to note that you experienced our renowned Fairmont hospitality and appreciated our location at the heart of Palm Jumeirah to be highly convenient and accessible to the main city.

We are very proud to have delivered a memorable sojourn for your family. Thank you for highly recommending our property.

Our team awaits for another privilege to be of service to you!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed February 10, 2014

Just ending a mini break of 4 nights with my wife and have nothing but high praise for this hotel. The rooms are great, the restaurants offer a very wide choice but most of all, the staff are just fantastic. Sitting by the pool on our first day we go to know Phil who manages all the leisure facilities and he gave us loads of advice on where to eat, shop, visit etc and Nikhil the waiter at the pool bar was just wonderful and very attentive to all our needs. They and the rest of the staff have made this a first class break for us and we will be back soon.

The pool deck is wonderful with lots of different areas offering both sun and shade and they try and keep one of the pools for people without kids. Doesn't bother us but I know its important to others. The beach is spotless and very large with lots of beds and a safe swimming zone in the sea. Great views of the Dubai skyline and lots of boats of all shapes and sizes.

Room Tip: The higher you go the better the view
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  • Stayed: February 2014, traveled as a couple
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Thank Bramley0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 12, 2014

Dear Bramley0121,

What a pleasure to read such lovely comments about your experience!

Thank you for sharing this great review of our resort.

We hope you return soon so we can spoil you some more.

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed February 9, 2014

My wife and I stayed with friends at the Fairmont and we were all delighted with the standard of accommodation, food and in particular the high level of service provided by everyone. A great location on the beach and within an inexpensive taxi ride to the center. Everything you could want and more. Definitely a hotel to revisit.

Room Tip: Beach view rooms are a must both for the spectacular views and because they avoid any traffic noise
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  • Stayed: February 2014, traveled with friends
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1  Thank kevin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 12, 2014

Dear kevin s,

Thank you for your recent visit with us.

It’s great to read that you and your friends were well looked after by the team from start to finish; and that you leave recommending us!

To welcome you back in a near future will be a pleasure for us.

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed February 8, 2014 via mobile

We stayed here for a few days last year and were very impressed so decided to use the hotel as a 'r&r' base before going on a discovery trip to Oman. This visit was sublime - despite the hotel being full staff were attentive and service excellent. The hotel services from the Gold Club team were outstanding. Each of restaurants, Brazilian, Chinese and Seafood offered a real mix of different tastes and atmosphere. Gym, spa and swimming pool(s) teams were equally as helpful and accommodating.
Then came a wonderful touch - as we arrived in our room for our last night we found a personally signed card wishing us well on our adventures to Oman along with a detailed book on off roading in that country - we were both astonished and delighted at this personal touch. We would have no hesitation in recommending this hotel to anyone visiting Dubai. As the review title suggests "Excellence+++" and I have run out of superlatives

Stayed: February 2014, traveled as a couple
2  Thank Sailorman79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded February 12, 2014

Dear Sailorman79,

All members of our team join me to thank you for this amazing review!

We are delighted to read that you savored a wonderful experience with us and that the personalized approach and attention to detail by our team members made a positive impact on your overall impression.

Your compliments will most definitely further encourage my teams to extend their fullest efforts in delivering memorable experiences for all our guests in the future as well.

We look forward to your return visit.

Sincerely,
Frederic Bellone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #73 of 561 Hotels in Dubai
Price Range: $221 - $1,012 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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