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Reviewed December 4, 2013

To our first visit to Dubai, we choose Fairmont-The Palm & was impressed by the location of the hotel which is on the stem of the palm with easy access to the city and the rest of the places like Atlantis and Emirates Mall. It has a private beach and has a relaxed environment where you can enjoy and relax your day. Very Impressed by the hospitality offered to us during our stay.

  • Stayed: September 2013, traveled with family
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Thank Vtomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, responded to this reviewResponded December 11, 2013

Dear Vtomer,

Thank you for your splendid review of your first family stay with us and visit to Dubai.

We are glad to hear that you found your experience idyllic and that our location to be convenient and easily accessible to the city.

We certainly look forward to welcoming you back again soon!

Sincerely,
Frederic Bellone
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

We have been to dubai a few times and have always stayed at the one and only royal mirage (arabian court) .we decided to give the fairmont on the palm a try and we where very impressed the hotel is quite new and had the odd misunderstanding in the restaurant with the wine offer which was two glasses for the price of one ! We had the two glasses every night no problem until the last night when one of the managers who I think was italian said we had to purchase a glass of wine each to get the two for one offer so that meant we had four glasses we pointed out that we only wanted two glasses and therefore she said we could not have the two for one offer ? Probably does not make sense to all you reading this ? As it didn't to us at the time . she did allow us the two glasses offer later ,we spoke to another manager the last morning there who we must say was very good at his job ( santosh) ? He agreed with us about the problem .never the less this hotel is well worth a visit and after a few teething problems are sorted it will be one of the top hotels in dubai if not already

Room Tip: Join the presidents club before going its free and you then get free wifi in the room
  • Stayed: November 2013, traveled as a couple
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1  Thank Dgpimblett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

I had the most wonderful 4 days at The Fairmont.We were upgraded room was amazing, staff excellent,spoilt rotten. Will stay there next time, without doubt.Food was superb. Afternoon tea delicious.!!!!!

Stayed: November 2013, traveled as a couple
1  Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, responded to this reviewResponded December 11, 2013

Dear Barbara H,

We are thrilled to hear that you thoroughly enjoyed your experience at our resort and that our colleagues made such an impression on your stay. It is also a pleasure to read from your review that you had a wonderful dining experience which is well received by our Culinary Team.

Thank you for choosing Fairmont The Palm and we very much look forward to welcome you back!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed December 2, 2013

What can I say about this hotel but truly 5 star. Visited for 6 nights with main destination the Dubai Rugby Sevens. Having stayed in many top class hotels in a variety of destinations this ranks among the best. Not the cheapest hotel but well worth the money. Service was exceptional and food excellent. With an upgrade to the Gold floor which even lifted the bar further. If you ever want to treat yourself this is the place to go. Well done to an excellent team of staff.

Stayed: November 2013, traveled as a couple
3  Thank Jan196029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontThePalm, Director of Operations at Fairmont The Palm, responded to this reviewResponded December 11, 2013

Dar Jan196029,

Thank you very much on behalf of the teams that have served you during your stay.

Our team is very pleased to have greatly topped your expectations and rating Fairmont The Palm amongst the best. We are so proud of our property and what we have to offer. It is comments like yours that make us even more motivated.

We appreciate your wonderful review and look forward to your continued visits!

Sincerely,
Frederic Bellone
Director of Operations

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Reviewed December 1, 2013

Great but expensive with balcony and beautiful view of the Gulf and Jeremiah beach area. The beach and pools are nice with an area of the beach roped off where you could swim 50 m laps. Beach food service was good and Brazilian restaurant was delicious

If you don't have a car you are dependent on taxis to go anywhere. The hotel is isolated on the Palm. It's good if you want to just lie on the beach and relax. If you want to see the sights of Dubai the Fairmont Dubai hotel is a better choice -and half the price

  • Stayed: November 2013, traveled solo
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1  Thank Warren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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