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“Great hotel and service”

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Novotel Dubai Al Barsha
Ranked #158 of 550 Hotels in Dubai
Certificate of Excellence
السعودية
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel and service”
Reviewed December 14, 2013 via mobile

The hotel located in great area, between the Marina and Burj Khalifa. It is close to the metro station 5 min walking.
However, it was our anniversary celebration and when we informed the hotel they surprised us with a cake and next day a chocolate. They do have great management and staff.

Stayed December 2013, traveled as a couple
Helpful?
Thank Amani A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, General Manager at Novotel Dubai Al Barsha, responded to this review, December 22, 2013
Dear Amani A,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We very much appreciate your positive comments regarding your stay and that you have appreciated our gesture for your birthday.

Looking forward to welcoming you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,

Mirco IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Devizes, United Kingdom
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 9, 2013

Stayed here for 5 nights and found the standard room tiny and cramped with furniture!
There were some issues that are perhaps down to it being a newly opened hotel, as follows:
Brown water coming out of taps in the bath, shower and wash hand basin.
Intermittent wifi and TV had a mind of its own too. The bathroom was good and as big as the bedroom!
The iron they supplied leaked water over everything, so did the replacement they sent for the first one plus the adaptor wouldn't fit in the electrical socket.
The coffee machine was great but vibrated so much that the cup fell on the floor all over the carpet.
The room was near the lifts and you could hear the bin bong all night.
The room key card stopped working twice for no reason so back down 23 floors to get it sorted.
They lost my colleague's Maserati having valet parked it, he had to go to their key box and find the keys and then look for the car himself.
Convenient for the Mall of the Emirates, walking distance. Everything else is a taxi ride away.
The staff were helpful and were trying hard to please and the breakfast buffet was good too.
Strange square pillows take a bit of getting used to....

Room Tip: Not near the lifts and upgrade from the standard shoebox if you can.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this review, December 11, 2013
Dear Howard W,

Greetings from Novotel Dubai Al Barsha !

We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

We are in a ‘Soft Opening’ Stage thus you may experience at time some inconvenience during your stay, these are not the standards we are known for, but please be assured that this is a temporary situation and every efforts will be made to resolve them as they appear.
Hence while requesting you to bear with us, we are greatly appreciate hearing from you. Your comments are vital for us in our endeavour to continuously exceed guests expectations in all aspects of our services.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.


Sincerely yours,


Mirco IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorks, UK
Level 5 Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 8, 2013 via mobile

Brand new hotel, which of course is good an bad..... Good cause you know hundreds of people have not been doing things on the bed you are about to sleep on...lol. Bad cause you might face all the teething issues. I arrived booked to stay at a different hotel but when I found out Novotel had just opened decided to try it. So it was a shaky start as I arrived and was told 960 AED for a deluxe room as the starting option. walked away came back an hour later to a different person and it was 760 AED for a superior room.. Any way that's not a big deal....

Something which was new for me was square pillows....weird....didn't enjoy sleeping with those.....maybe it's just me :)

Otherwise the Novotel is pretty much standard 4 star.... Will provide you a good base to explore most of dubai....

Stayed December 2013, traveled with family
Helpful?
1 Thank shisha101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this review, December 11, 2013
Dear Shisha101,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We thank you again for your concerns and look forward to welcome you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,


Mirco IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, Texas
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 4, 2013

Clean and easy walking to metro and mall. But far away from everything else. If you came to vacation just to shop the mall this would be the place to stay. Employees were top notch and so so friendly. Room was very tiny but very clean . Did not care for the design when you walked to bathroom you had to duck your head not to hit it on the tv. But all in all would recommend - clean friendly and great value.Bed was kinda hard for my liking just an FYI for anyone that likes pillow top mattresses.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank absherkathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this review, December 11, 2013
Dear Absherkathy,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We very much appreciate your positive comments regarding your stay at the Novotel Dubai Al Barsha.

We have shared your comments with the team, so that they are aware of their contribution in helping to satisfy and meet your expectations.

Sincerely yours,


Mirco IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 4, 2013

Excellent value for money. Keeps Novotel brand on high and esteemed level. location is very nice. very close to metro station. Only challenge is to find a taxi during peak hours as you donot find one outside.
overall it is great value for money. Enjoy

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Surender s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this review, December 11, 2013
Dear Surender s,

Greetings from Novotel Dubai Al Barsha !

We very much appreciate your positive comments regarding your stay at the Novotel Dubai Al Barsha.

We have shared your comments with the team, so that they are aware of their contribution in helping to satisfy and meet your expectations.

Sincerely yours,


Mirco IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 6 Contributor
212 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed November 30, 2013

This is a really good Novotel hotel with a very good location directly on Sheikh Zayed Road, walking distance from Mall of the Emirates, the metro station and a 5-7 minute drive to Dubai Internet City / Media City.
The staff are very keen on offering you great service and smiles are abundant, the rooms are speck-less and all with brand new furniture.
The gym is absolutely fantastic with several treadmills, ellipticals, bikes, free weights and machines . The gym also overlooks the pools which looked very nice. An added bonus is that the gym is open from 7:00 am to 10:00 pm making it easy to find time to hit the gym regardless of what your schedule looks like.

What i liked:
*The rooms
*The gym
*The location

What i disliked:
*service is EXTREMELY slow, laundry pick-ups would take something around 30 mins. A call to room service for a bottle of water also took just as long. Which is puzzling since the hotel is a single building!
*You have to use the valet parking service (which is free for hotel residents) to park your car, this becomes an issue in the morning rush, the valets need to drive round the hotel and therefore take quite sometime add to it the number of people waiting for their cars and it could easily take you 15+ mins to get your car

Room Tip: Ask for a room on the top floors, they have nice views of Sheikh Zayed Road.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheRealKhairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this review, December 2, 2013
Dear Guest,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We are in a ‘Soft Opening’ Stage thus you may experience at time some inconvenience during your stay, these are not the standards we are known for, but please be assured that this is a temporary situation and every efforts will be made to resolve them as they appear.
Hence while requesting you to bear with us; we are greatly appreciating hearing from you. Your comments are vital for us in our endeavor to continuously exceed guests expectations in all aspects of our services.
I thank you again for your concerns and I look forward to personally welcoming you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,

M. IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 30, 2013

The Location is good, one train station away for mall of the emirates; when I wanted to go this hotel, there was no reviews as it is only one month of age.
The staffs are friendly, the breakfast is complete and with variety of choices.
The pool is not as perfect as you may imagine and if you are looking for sunbath, I suggest you try beach resorts; but for an afternoon relaxation is useful.
If you check in to this hotel, ask for the rooms facing Sheikh Zayed Road, because the southern rooms just have view of the desert.

Room Tip: Rooms on the North side, top floors
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aryalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this review, December 2, 2013
Dear Guest,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We very much appreciate your positive comments regarding your stay at the Novotel Dubai Al Barsha.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy and meet your expectations.

I thank you again for your concerns and I look forward to personally welcoming you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,

Mirco IADA
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Dubai Al Barsha

Property: Novotel Dubai Al Barsha
Address: Al Barsha Sheikh Zayed Rd | Off Sharaf DG Metro Station, Al Barsha 1, Dubai 450011, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #158 of 550 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Dubai Al Barsha 4*
Number of rooms: 465
Official Description (provided by the hotel):
DUBAI, UAE -- Overlooking the Arabian Gulf, the four-star hotel has an inventory of 465 guest rooms, six food and beverage outlets, ten meeting rooms and a business centre, not to forget a host of leisure facilities with In Balance Spa by Novotel. Catering up to 400 persons.The Novotel Dubai Al Barsha, is the latest addition to Dubai's iconic skyline and is fast becoming a recognized beacon in the city. The innovative hanging gardens that can be seen across the hotel's facade, signals the fresh approach the hotel takes to how it does business and is a core element of the property's commitment to sustainable development. Close by walking distance to the Sharaf DG metro station and the Mall of Emirates ... more   less 
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