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“Nice new large hotel”

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Novotel Dubai Al Barsha
Ranked #136 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed November 26, 2013

The Hotel just opened and has all nice facilities and is a lare hotel. Located directly on Sheikh Zayed Road and near to Mall of Emirates.

Food is nice especially breakfast.
Reception staff are generally nice but one was very rude and unfriendly and we had to complain about the way he treats guests.
Rooms are nice with nice bathroom.

Room Tip: Try getting a room away from Sheikh Zayed road to avoid the noise.
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  • Stayed: November 2013, traveled on business
    • Value
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Thank AmrAbdallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this reviewResponded December 2, 2013

Dear Guest,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We are in a ‘Soft Opening’ Stage thus you may experience at time some inconvenience during your stay, these are not the standards we are known for, but please be assured that this is a temporary situation and every efforts will be made to resolve them as they appear.

I thank you again for your concerns and I look forward to personally welcoming you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,

M. IADA
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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932 - 938 of 1,296 reviews

Reviewed November 24, 2013

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Klaus P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this reviewResponded November 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 24, 2013

This is a good hotel. At best its a 4 star. The rooms were quite small. But clean and comfortable. The bathroom as well is nice. However, they need more water pressure in the showers. Amenities are good. Pool and steam room also very good. You will like the breakfast as well. Check-in took ages and several communication problems. Phone wasn't working till last day of our stay. Could not even contact reception. Also the location is not next to Mall of the Emirates. It is next to the Sharaf DG metro station. For the mall, you will have to take a taxi. Over all, if they can sort out the issue and add water pressure, its a good hotel to stay at but definitely must be under $200 per night.

Room Tip: the upgraded rooms are the same as normal ones except they have a coffee machine.
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sameerdada35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this reviewResponded December 2, 2013

Dear Guest,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We are in a ‘Soft Opening’ Stage thus you may experience at time some inconvenience during your stay, these are not the standards we are known for, but please be assured that this is a temporary situation and every efforts will be made to resolve them as they appear.

I thank you again for your concerns and I look forward to personally welcoming you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,

M. IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013 via mobile

Distinctly mediocre novotel experience. The outdoor pool gets no sun around it at any time and the bedrooms are very small. Supposedly I was upgraded to an exec room. Location is convenient for metro and food drink etc all ok . Also needs a bit of honing on staff levels - breakfast tables take some time to clear making it hard to find somewhere to sit.

Stayed: November 2013, traveled on business
Thank NeilRV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded December 11, 2013

Dear NeilRV,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us as will help us to take the appropriate measures to address the problem and prevent future occurrence.

Thank you

Sincerely yours,


Mirco IADA
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

Stayed here for one night when getting some work done at home. Everything was brand new. All good. Breakfast included for a reasonable price. Obviously still working out some wrinkles, but the hotel was fine. The breakfast restaurant was very groovy...a bit bright first thing in the morning. Particularly "interesting" chandelier in the main foyer.

Room Tip: keep away from SZR
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  • Stayed: November 2013, traveled with family
    • Value
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Thank Dave_one1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded December 11, 2013

Dear Dave_one1,

Thank you very much indeed for your valuable feedback.

Looking forward to welcoming you again at the Novotel Dubai Al Barsha.

Sicnerely Yours,

Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

The hotel was easy to get to, right off Sheik Zayed Rd. Check-in was a bit of a fiasco. My reservations booked through Expedia were not showing in their system. I was initially given a room 1 grade below what I had reserved and actually had to put up a bit of a fight to get the confirmed room. After about 45 minutes, I was checked in. The room was beautiful and very clean. The bed was a touch on the hard side but a good nights sleep nonetheless. Room service was pretty good, some dishes were hit-or-miss. The service was fantastic other than at check-in. Breakfast was good but not great. All in all I would say that this hotel needs a few months to work out the kinks then it will be up to par.

Room Tip: Make sure you confirm that the room you receive is the same room you reserved. "System issues...
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  • Stayed: November 2013, traveled as a couple
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    • Cleanliness
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Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded December 11, 2013

Dear Joe F,

Greetings from Novotel Dubai Al Barsha !

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us as it will help us to take the appropriate measures to address the problem and prevent future occurrence.

Thank you

Sincerely yours,


Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

I was there with a family, for 4 days. we came to visit dubai from italy. check in was smooth, overall experience was good staff really friendly and proffesional, Rooms are clean and big. Specially this hotel very close to metro station, which make our travelling very easy and cheap. Restaurant are really nice, we tried for the breakfast. very nice selection of buffet. Only one time we tried there special restaurant Cajun one day before check out, it was a really nice experience to have cajun food first time, nice decor and music was really nice. they have a nice collection of seafood in their menu and their signature cocktail. Our server Abhishek make our evening really memorable with his kind and warm service, my husband really like him as proffesional server. last but not the least there head chef was really nice. We are looking forward to enjoy the same service and food in future. Overall this hotel is a good value for money with a nice location.

Room Tip: "Rooms with front side view are beautiful".
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  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank david s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6535-GM, Hotel Director at Novotel Dubai Al Barsha, responded to this reviewResponded December 30, 2013

Dear Guest,

Thank you very much indeed for having taken the time to tell us about your stay at the Novotel Dubai Al Barsha.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy and meet your expectations.

Looking forward to welcoming you in the near future at the Novotel Dubai Al Barsha.

Sincerely yours,

Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Dubai Al Barsha

Address: Al Barsha 1/2 Sheikh Zayed Rd | Off Sharaf DG Metro Station, Al Barsha 1, Dubai 450011, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #136 of 561 Hotels in Dubai
Price Range: $103 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dubai Al Barsha 4*
Number of rooms: 465
Official Description (provided by the hotel):
DUBAI, UAE -- Overlooking the Arabian Gulf, the four-star hotel has an inventory of 465 guest rooms, six food and beverage outlets, ten meeting rooms and a business centre, not to forget a host of leisure facilities with In Balance Spa by Novotel. Catering up to 400 persons.The Novotel Dubai Al Barsha, is the latest addition to Dubai's iconic skyline and is fast becoming a recognized beacon in the city. The innovative hanging gardens that can be seen across the hotel's facade, signals the fresh approach the hotel takes to how it does business and is a core element of the property's commitment to sustainable development. Close by walking distance to the Sharaf DG metro station and the Mall of Emirates ... more   less 
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