Terribly rude and obnoxious staff, not able to deal with customers at all all they do is talk back at you. Very very disrespectful! The sheets, pillows, and towels all smell of vinegar. Never ever will step a foot in this hotel apartment in my whole life.
Dear Ms. Neha R,
We have noted your concerns and regret any inconvenience caused to you during your stay at our hotel, we have taken up the points highlighted by you with the concerned department including laundry and it has been looked into, we have also come to know in our query the below
1. Your initial room booking was made for a One Bedroom Apartment for 01 Night - 09th June upon your arrival our front office team had offered you a complimentary upgrade to a Two Bedroom Apartment.
2. On 10th June and on the date of check out you have called our central reservation team to avail an “Entertainer Voucher” free night, while you have made you’re initial booking through booking.com for the first day. As per our agreement with entertainer and the terms and condition that clearly specifies in the Entertainer voucher you will be required to make the booking directly with the hotel to avail the benefits specified in the Entertainer voucher which was not the case in your booking, hence regretfully in this booking we were unable to accept the voucher and we understand that our Central Reservations staff had clarified this to you and even offered a special rate should you wish to extend your stay which was refused by you and you insisted on availing the free stay, we regret any inconvenience caused due the above
We look forward to welcoming you back at Abidos Hotels.
Best regards,
Wilson Joseph
Chief Operating Officer
The apartment was very spacious with en-suite bathrooms for each of the 2 bedrooms, plus another 2 bathrooms. Facilities were fairly good although there were only 2 sockets in the living room area, and no oven, tea towels or washing up liquid in the kitchen.The staff were efficient and friendly and overall the apartment was very good, but it was located a long way from restaurants, the Dubai fountain etc. in a residential area. However, there is a very handy little supermarket right next door to the hotel.
Dear UKbadiabranca,
Thank you for sharing your kind words of appreciation about your recent stay with us. Please allow me to also extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.
The points you have shared, specifically on kitchen amenities , were immediately discussed as these incidents are completely not acceptable to the set standards of Abidos Hotel. I wish to assure you that we are taking corrective action to prevent such recurrence.
We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel- Dubailand.
Warmest regards,
Wilson Joseph
Chief Operating Officer
When I did the booking I did not expect such a massive apartment, the furniture are a little bit worn out ,but still serve the purpose. I was on a lower level and had no hot water for shower ,but in the morning it was very much ok, generally it is a very nice place to stay as you have all the facilities.
Dear NicholasRickyRick,
Thank you for sharing your kind words of appreciation about your recent stay with us. Please allow me to also extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.
The points you have shared, specifically on the furniture and hot shower, were immediately discussed as these incidents are completely not acceptable to the set standards of Abidos Hotel. I wish to assure you that we are taking corrective action to prevent such recurrence.
We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel- Dubailand.
Warmest regards,
Vanessa Sunico
Guest Relations Department
Great large apartments with a generous size master bed . Let down with housekeeping who take short cuts on every job they have been employed to do . Should the management really look into this then it will be a great place .. overall 3 out of 10
Dear Sushil G,
We thank you for choosing Abidos Apartments – Dubailand as your preferred residence while in Dubai and thank you for taking your time in writing this review.
With reference to your specific comments on the housekeeping service during your stay with us, at the outset please accept our sincere apologies for any inconvenience caused to you.
Please rest assured that we shall look into the matter with utmost seriousness and will be initiating corrective action to ensure that such instances does not recur.
It is the feedback from our well-wishers like you show that we still have room for improvement.
While assuring you of our best services at all times and look forward to welcoming you back at Abidos Apartment – Dubailand upon your next visit to Dubai.
Kind regards,
Vanessa Sunico
Guest Relations Department
I rented a 2 bedroom apartment. It was a nice experience, place was clean and pristine. Well decorated and cozy place. The help desk was more than helpful, even when I needed to get something from outside they helped a lot.
Dear Asem A,
Your kind words about your recent stay with us are greatly appreciated. We look forward to have the pleasure of welcoming you back.
Kind regards,
Vanessa Sunico
Guest Relations Department
