Name: Home away from home
Item: Abidos Hotel Apartment
Rating: 5
Author: Maryam_RUae

120 - 125 of 309 reviews

WiseTreeOwl

Cheltenham, United Kingdom

451232

Reviewed February 16, 2017 via mobile

Too Far From City

I feel bad not rating this hotel higher as the staff were excellent, friendly and helpful. The hotel was good value and very spacious. It was also mainly very clean.

However, we thought it was cheaply furnished with a lot of the furniture in our apartment having peeling laminate. Our presidential suite was massive but could have benefited from some additional furniture or ornaments. Some of the finishes particularly the tiling in the main bathroom looked rushed. The oven which looked clean, smelt mouldy and i was nearly sick when i opened the door.

Our biggest issue was of location though, the hotel is at the edge of the dessert there is virtually nothing close and the city is at least a 20 minute drive. The hotel runs a shuttle bus but it only goes to the malls and only runs twice a day. So you are limited to taxis most of the time.

We probably would not stay again seeking something within the city.

Date of stay: February 2017

Ask WiseTreeOwl about Abidos Hotel Apartment

Thank WiseTreeOwl

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear WiseTreeOwl,

Thank you for sharing your kind words of appreciation about your recent stay with us. Please allow me to also extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.

The points you have shared, specifically on the cleanliness of the oven and bathroom grouting, were immediately discussed as these incidents are completely not acceptable to the set standards of Abidos Hotel. I wish to assure you that we are taking corrective action to prevent such recurrence.

We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel-Dubailand .

Warmest regards,

Vanessa Sunico
Guest Relations Department

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sudeep78

Dubai, United Arab Emirates

7234

Reviewed February 14, 2017

Value for money for a weekend trip

The apartment was very spacious and clean. The bed was very comfortable and did not sag in the middle (yippee). Ample covered and open parking is available. We did not eat at the hotel. However, the menu was extensive and prices seemed very reasonable. Also, there's a pizza joint and a pharmacy on the ground floor. Supermarket on the ground floor was well stocked and had enough and more stuff to meet all requirements.

Toiletries were of sub-standard quality which was surprising given the overall quality of the facility. Next time, we carry our own! Artwork in the hotel was quite garish for our taste. If we had to stay longer we would have asked all pictures to be taken away. Dubailand is an area under development and so associated disadvantages exist. Some amount of planning would be required to move around without own transport. Consider commute cost if you are staying long.

Date of stay: February 2017

Ask Sudeep78 about Abidos Hotel Apartment

Thank Sudeep78

Dear Sudeep78,

Thank you for sharing your kind words of appreciation about your recent stay with us. It truly saddens us to know that we have failed to meet your expectations during your stay with us. We have well noted the points you have raised and we sincerely apologize. We highly value our guests’ feedback and your review about your experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.

Once again, we are truly sorry if on this occasion we have failed to meet your expectations. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel Apartments.

Sincerely,

Vanessa Sunico
Guest Relations Department

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AMR00968

Mirbat, Oman

2949

Reviewed January 21, 2017

Good and value of money, but far

+ room is big, quit area, at the same building of the apartment are supermarket, pharmacy, and Pizza restaurant, cars parking, friendly staff, close to Globle Village, Dragone Maket, and Emarates mall

- small number of TV channels, no enough dishes on the kitchen, also you have to pay soap and sponge to clean dishes, water is not hot in order that the apartment has one central heater, Also they are not providing any extra bed.

حجم الغرف واسع، يوجد سوبرماركت وصيدلية ومطعم بيتزا في نفس مبنى الفندق، يوجد مساحة كافية من مواقف السيارات، الموظفين ودودين، الفندق قريب على القرية العالمية 14د، التنين الصيني 18د، مول الامارات 25د
ولكن يبعد عن الديرة ب 35د

عدد محدود من القنوات الفضائية، عدد قليل من الاطباق والصحون، عليك ان تشتري صابون واسفنجة لغسيل الصحون، الماء ليس حار بالدرجة المطلوبة، ايضا لا يوفر سرير اضافي

Room tip: one bed room is one king bed and cradle, not suitable for childern above 3 yrs in order that they are not offering extra beds

Date of stay: January 2017

Ask AMR00968 about Abidos Hotel Apartment

Thank AMR00968

Dear AMR00968,

Thank you for sharing your kind words of appreciation about your recent stay with us. Please allow me to also extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.

The points you have shared, specifically on kitchen facilities, TV channels and hot water, were immediately discussed as these incidents are completely not acceptable to the set standards of Abidos Hotel. I wish to assure you that we are taking corrective action to prevent such recurrence.

We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel- Dubailand.

Sincerely,

Vanessa Sunico
Guest Relations Department

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

DirectedbyG

Cranbourne, Australia

712

Reviewed January 14, 2017 via mobile

Luxury in the desert

Spent the weekend in Dubai to visit global village. Glad we found Abidos, because for us it ticked all the boxes. The family apartment was massive, plenty of room for the kids to run around and close to global village. The hotel has everything you need and more and the buffet breakfast is beautiful. Highly recommend, if you have your own car to get around because there's not much around other than the supermarket and pharmacy downstairs.

Date of stay: January 2017

Ask DirectedbyG about Abidos Hotel Apartment

2 Thank DirectedbyG

Dear DirectedbyG,

We thank you for choosing Abidos Apartments – Dubailand as your preferred residence while in Dubai and thank you for taking your time in writing this review.

We are glad that you enjoyed your stay with us and liked our service and standards. It is such feedback from valued guests like you that keeps our team constantly motivated to achieve “service par excellence”.

We look forward to welcoming you back to Abidos Apartments during your next trip to Dubai.

Kind regards,

Vanessa Sunico
Guest Relations Department

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ayman A

Reviewed October 30, 2016

Excellent But Far

Excellent Hotel Apartment but somehow far from the city, Just few meters from Dubai outlet mall, It will be an Excellent location when Universal studios opens, The 2 Bedrooms are really big and with an amazing price

Date of stay: November 2015

Ask Ayman A about Abidos Hotel Apartment

1 Thank Ayman A

Dear Ayman A,

We thank you for choosing Abidos Apartments – Dubailand as your preferred residence while in Dubai and thank you for taking your time in writing this review.

We are glad that you enjoyed your stay with us and liked our service and standards we have noted your appreciation and will pass it on to our team members. It is such feedback from valued guests like you that keeps our team constantly motivated to achieve “service par excellence”.

We look forward to welcoming you back to Abidos Apartments during your next trip to Dubai.

Kind regards,

Vanessa Sunico
Guest Relations Department

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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