I stayed 5 days at JW Marriott Marquis and just checked out 2 days ago. The deal online is what attracted me to book here and I like trying out the new hotels that open up in Dubai. The hotel is impressive, modern, and super cool really. I stayed in an executive room but they didn't have a king bed available so I had twin beds which was fine since the room is quite big. The bathroom is as big as the room which I loved! The view is breath-taking from the 54th floor. The check-in for me started slow as I was in the lobby for a while then told I had to check-in from the 37th floor. I waited 10 minutes as the lady at the lounge was busy with another guest and when I said I will go down again and just check-in the bellboy called someone else. Alan came and checked me in and I appreciated his service. When I got to my room I called concierge as I needed to rent a car. I'm sorry to say the concierge at JW Marriott was the worse concierge I have ever tried in any hotel. I asked for several cars, an hour later a call with one car being asked about. Then I am told we will check on the other cars now...and I get no call back. Two days later I call to request a taxi Lexus car and Peter from concierge tells me to come down then request the car. I tell him since it is a car service that serves the hotel you could just get one for me let me know it will be down when it can be down and call me back. He says yes I can do that...and no call back once again!! The lexus taxi service is HORRIBLE. They are completely ripping off the guests and I found it so unacceptable that when I checked out to go to the airport I returned to the hotel and made an official complaint. The lexus taxi service has a meter charge that he should use to charge the customer (believe me I use them in many other hotels such as Raffles) and has no right to give you whatever price he comes up with. The turning point was when I agreed on a price he asks which terminal I am going then tells me no I will go by meter..and you will pay for salik! If JW Marriott Marquis can fix this issue by not letting drivers who rip off customers serve them, and a better concierge then I would have given the hotel a 5. One more issue...I asked my room to be cleaned by one of the cleaners who came and asked me what time and it didn't get cleaned..maybe he forgot but thats a minor issue. I will go back to the positives now. The breakfast is amazing at the Marriott. The variety is really great, and Alan actually included free breakfast into my stay.
I wish they wouldn't change timings weekdays and weekends though...10:30 is when it closes weekdays which sucks. The spa i only went to for an urgent 30 min massage which was great. The lady was from Tunisia, forgot her name but if you get her service you will be lucky. The sports bar Velocity is amazing. This is where you want to watch your sports! The screens are big, the couches are comfortable and the food is delicious. I went to Vault as well on the 70th floor to see the view...but I wasn't as impressed it was a bit too dark for me. The shuttle service from the hotel to Dubai Mall is really wonderful and convenient, but the stop should be closer and not where Address Downtown is. I will be coming back to JW Marriott...I must say I did ask to talk to a manager...and she (Ms. Fiona) was never reachable. The duty manager said she will be writing a report about the car service and we will see the next time i visit if the service issues are improved. I almost forgot to mention...Marriott are famous for their beds..and yes the beds are really comfortable you never want to leave it. Oh! and the other great thing, they have all Jazeera sports channels so football fans can watch games in their rooms. Overall I am glad I chose this hotel and expected some minor problems occurring due to it being a new hotel so I can't wait to come check it out again.
- Official Description (provided by the hotel):
- Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm, and the JW Marriott Marquis Hotel Dubai - the worlds tallest hotel. It is a place where dreams come true, as is our hotel in Dubai. JW Marriott Marquis Hotel Dubai offers a spectrum of business facilities for the most discerning travelers. We are a hotel synonymous with intuitive service and refined taste, and our Dubai luxury hotel's title is given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, JW Marriott Marquis Hotel Dubai resides in the Business Bay area and is a top choice for 5-star hotels in Dubai. Spread across 2 iconic towers, our hotel features exceptional event and business facilities, an enticing array of bars and restaurants, and the sublime Saray Spa and Health Club. ... more less
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