We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Grand new property, with slight newby hiccups”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
JW Marriott Marquis Hotel Dubai
Ranked #16 of 542 Hotels in Dubai
San Francisco
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Grand new property, with slight newby hiccups”
Reviewed October 2, 2013

The very good and excellent: This a great new addition to the skyline of the desert wonder (aka Dubai) and by far one of the grandest Marriott's I have every stayed at. The property is still under development as only one tower was open during my stay but this is not an aspect that I felt during my stay. The hotel hosts several restaurants and provides its guests with a reasonable variety. It also has excellent gym, spa and pool faciliaties which can serve tourists and business travellers alike. I especially enjoyed the 24 hour french cafe in the lobby which provided excellent food and drink service at relatively reasonable prices around the clock - helped a lot with my jet lagged schedule. The staff was very friendly and was eager to make a difference. For best and cheapest food, however, I recommend a very short trip to Dubai Mall food courts which offer amazing varieties at super cheap prices.

The hiccups:

1. Though hotel is with proximity to downtown, al hadiqa park and the dubai mall, driving to and from the property was not intuitive and could benefit from better 2 way signage. The concierge was new and within days it appeared that I knew more about directions than he did - actually, it seemed I knew more about the property with days most single dial customer service agents. Business Bay itself is under development and there is nothing within walking distance.
2. I was out of hot water for 2 days and discovered that another guest shared my experience suggesting it was a wider issue. I suggest you bring all issues to management's attention. I did and it was rectified immediately.
3. There was no option for self parking and while valet was free it took a long time to retrieve care. I suggest you plan accordingly.
4. Several of the lobby restaurants and wine bar were closed. I felt I was slightly oversold on what was available in terms of options during my stay. This issue will rectify itself wit time
5. While waiting is not an issue to park and/ or check in/ out, I can see a potential for bottleneck when business conferences and / or second tower is open for business. The hotel should consider its option to ensure customer experience is not compromised.

I return to the property in 3 weeks. I loved it and look forward to staying there again

Room Tip: choose high floor facing the sea.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtrvaler_66_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
Thank you for your detailed feedback regarding your recent stay with us. It is great to read that you enjoyed the culinary delights in LaFarine, our 24 hour restaurant, and the fitness center. We apologise that there were some hiccups encounteered during your stay but delighted that they have not deterred you from visiting us again. We look forward to hosting you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,776 reviews from our community

Traveler rating
    4,462
    959
    208
    73
    74
See reviews for
1,041
1,392
311
2,074
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,480)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
4 reviews
4 hotel reviews
Reviewed October 2, 2013

Stayed mid September for a few nights.

The hotel is very vibrant, that is mostly visible in the lobby area. Lot of people walking in and out, young and 'upbeat' environment. The design is amazing and the rooms are spacious, especially the bathroom. usual luxury amenities available.

Prime 68, great meal and nice decor

Vault bar, have been here every night of my stay. nice atmosphere in the bar, nice people and impeccable service. Can get busy on Thursday and Friday nights, so it's difficult to get a seat if you're with a group, but then again they don't have a reservation only policy like most popular clubs in Dubai, which i think is good. it is located on the highest (or one of) floor and gives a modern luxury setting overlooking Dubai and Burj Khalifa.

Although Marriott doesn't operate it, the VIP ROOM has an amazing atmosphere, but strict door policy and very overpriced.

The Saray SPA is wonderful, relaxing massage.

Location is the only downside of the hotel, nothing around.

Would definetely stay here again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seven v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
It is great to hear such positive feedback for the signature dining & entertainment venues which you visited during your stay. Our Boutique Prime 68 Steakhouse and the Vault bar have fantastic views over the city and we are delighted to read that you were able to enjoy them. We look forward to welcoming you back to the hotel on your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 1, 2013

In Dubai, where everything is on a grand scale, the JW Marriott Marquis stands out for its opulence and magnificence. It's centrally located, close to the downtown, and towers over nearby properties.

The hotel is spanking new and all features and amenities are first-rate. The rooms are beautiful and some give you a panoramic view of the world islands and Burj Al-Arab hotel. The service is excellent - you're treated like royalty. The food is terrific too and the dessert spread at night is to die for. The lounge for Gold & Platinum members is arguably the best in the world.

Overall, the only place you should consider staying in in Dubai.

Room Tip: Higher floors facing the sea
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ackshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
Thank you for sharing your fantastic feedback regarding your recent stay with us. We look forward to hosting you upon your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 30, 2013

Everytime I come back to Dubai, I've tried to stay at a different hotel (Radisson Blu, Crowne Plaza, Marriott Dubai Harbor, Golden Tulip, etc.) to get a feel for the different parts of town (Al-Barsha, Dubai Creek, Marina, Harbor, etc.), different hotels, etc. however after spending my last trip at the JW Marriott Marquis, I can say that this will become my go-to hotel on subsequent visits.

I got upgraded to a room near the top, and had an incredible, unobstructed view over the Persian Gulf. The room is absolutely immaculate with every amenity you can think of with a great clean modern design. There were some screaming/shouting children in the room next door to me, but the room itself was so quiet, I only heard them when I was in the hallway walking past their door. The beds were super comfy, the bathroom is very spacious and the desk had plenty of space to work comfortably at. We had breakfast each morning at Kitchen 6 on the 2nd floor, and anything you can possibly think of from any region of the world is there: bacon, eggs, pancakes, waffles, congee, soba noodles, curry, sushi, pickled fish, salad...its all there. The lobby and lobby bar are very quiet and relaxing to work at in the afternoon or while waiting to meet customers in the lobby before going out to dinner. Its a short taxi ride to Dubai Mall/Burj Khalifa, DXB airport, Jumeriah Beach, Dubai Creek/Souks, etc. The gym had almost everything you could want and the spa was very relaxing as well. Also the outside pool area is amazing with a really great view of the Burj Khalifa, great service for food and drinks, and a nice cabana area to get out of the sun for a few.

There were only two downsides that I found which were, if you can consider this a downside, that the staff is WAY TOO EAGER to help you out. Everywhere you turn, someone is holding open a door, offering to get you something, asking if you're okay, etc. As someone who is content and independent in doing my own thing, it was a little overwhelming. The other downside was the bar at the top of the restaurant took two elevators to get to, and you're immediately greeted as soon as the door opens which doesn't give you a second or two to get your bearings, and then once you're in the bar, smoking is allowed and its not very well ventilated so it does stay thick and heavy if that's not your thing.

Otherwise, the hotel is nearly perfect, and as I mentioned before, will be my default hotel for my return trips to Dubai. Highly recommended.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christopherrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
We are delighted to read that you had such a great stay with us and we look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 29, 2013

Marquis is a core value JW Marriott - well organised (never lines for check in or out), well maintained (probably quite new), comfortable (good size rooms and bathrooms) and clean. It is a bit pricey, though nothing exceptional and providing good value for money. Their location is a bit off, about 5-10 mins from nearest metro Business Bay, but they provide shuttle to Dubai Mall and Burj Khalifa, and taxis are cheap in Dubai. A gem - they have a discrete pub with rugby telly (as non-Muslim traveller to Dubai you can buy pork but not beer in a shop)

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knegis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
We would like to thank you for your comments and are happy to hear that you enjoyed the room and facilities. We appreciate your feedback and are looking forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 29, 2013

Well appointed, modern hotel. Location not so good as there are a few construction sites nearby. However, it is quite inside, staff are well trained, approachable, professional and available.
Offers a good shuttle service to Dubai Mall, very close to Metro station and a variety of basic amenities. With time, once all construction around it has been finished, it will be hard to match.

Room Tip: Above floor 20, they are all excellent.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKR38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
Many thanks for your comments and feeback. We sincerely look forward to welcoming you back when you are next in Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 28, 2013

For sure the hotel is top notch and designed to perfection. Great facilties, variety of restaurants, fitness center, fast wifi, comfortable rooms, coffee shop with a bakery. But above all the hotel has great location. For many business and leisure travelers, location makes a difference. The hotel is close to Dubai mall and runs a free shuttle and that is a big plus

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASB052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBJW, Guest Relations Manager at JW Marriott Marquis Hotel Dubai, responded to this review, October 12, 2013
Thank you for sharing your great feedback! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
Raffles Dubai
#2 of 542 in Dubai
5.0 of 5 bubbles 3,273 reviews
Taj Dubai
#13 of 542 in Dubai
4.5 of 5 bubbles 1,298 reviews
Atlantis, The Palm
#95 of 542 in Dubai
4.5 of 5 bubbles 16,152 reviews
Show Prices
Show Prices
Show Prices
The Oberoi, Dubai
#7 of 542 in Dubai
5.0 of 5 bubbles 1,763 reviews
The Marina
Grosvenor House Dubai
Show Prices
Show Prices
Show Prices

Been to JW Marriott Marquis Hotel Dubai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Marquis Hotel Dubai

Property: JW Marriott Marquis Hotel Dubai
Address: Sheikh Zayed Road | Business Bay, Dubai 121000, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #16 of 542 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Marquis Hotel Dubai 5*
Number of rooms: 1608
Official Description (provided by the hotel):
Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm, and the JW Marriott Marquis Hotel Dubai - the worlds tallest hotel. It is a place where dreams come true, as is our hotel in Dubai. JW Marriott Marquis Hotel Dubai offers a spectrum of business facilities for the most discerning travelers. We are a hotel synonymous with intuitive service and refined taste, and our Dubai luxury hotel's title is given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, JW Marriott Marquis Hotel Dubai resides in the Business Bay area and is a top choice for 5-star hotels in Dubai. Spread across 2 iconic towers, our hotel features exceptional event and business facilities, an enticing array of bars and restaurants, and the sublime Saray Spa and Health Club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Agoda, Hotwire, Hotels.com, Priceline, Cancelon, Evoline ltd, getaroom.com, HotelQuickly, TripOnline SA, HRS and HotelsClick so you can book your JW Marriott Marquis Hotel Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing