Due to limited time I can only list the problems that I was surprised to find with this hotel, given its, apparent, calibre.
Lobby is vast with no immediate seating to wait for colleagues. So people just wander about like cattle. No music to evoke a sense of atmosphere makes the place seem cold and rather unfriendly. All style, no substance!!
Beautiful flower displays though.
Unfriendly member of staff that couldn't even muster up some eye-contact or a smile. Not a nice welcome. I know you do it day in day out but try a little harder!
Well turned out though but simply another case of all style, no substance!!
The lifts take an absolute age!!! They seem to randomly ping all around you and arrows light up then go out randomly. while the lift behind you silently opens, shuts then moves on! I couldn't identify a pattern. Make sure you give time to move about the hotel.
Why build the tallest hotel in the world if it doesn't work!! Don't just do it for doing its sake!! All style, no substance!!
Plastic bath. All style, no substance!!
Limited beverages in-room
Very annoying and difficult to use control system for lights / a.c. etc... All style, no substance!!
Bright light emitted from the a.c. unit which is right next to the bed and interferes with sleep.
T.V resets to main hotel home page so you have to click through several screens to get it to give you a new channel
Time given for inserting your card to activate the electricity in the room is about 5 seconds so when dashing in to grab something you are left in complete darkness very quickly
Events support staff in their nice unifrms did their best but did not seem to be particularly skilled. All style, no substance!!
We had particular problems with the av projection and they were unable to troubleshoot to improve the situation. Very unexpected for a hotel from a chain of such reputation in Dubai!
Food and drink:
No signage to say where the restaurant is and which door to use.
The Arabic restaurant offered us some strange service. Our group apparently had the set meal pre-booked. But upon arrival we were left sitting with the full menu for 10 minutes and had to ask what the process was. Apparently they had only given us the full menu for us to select drinks from the back and only when we prompted provided us with the set menu which informed us what we would be eating for dinner... odd. Lots of staff milling about but they all seemed afraid to do anything.
Oh, and they spilled water over the table and onto one of my colleagues. Waiter faux pas!
Upon arrival I wanted to know if I could go for an early morning swim. Although the in-room information says the pool is open 24 hours this is not in fact the case. However that took some finding out as guest services didn't seem sure either. After a confusing phone call I was eventually told the pool opens at 9AM which is pretty useless for those of us staying on a business trip. Why not 24 hours??
I did manage to get to the pool one evening before it again closed, at 9PM. The pool is nice and the underwater music is a nice touch. Although I think when the second tower is open the space will be nowhere near sufficient for the population of the hotel at capacity. It will be a bun fight for some space to fit in the water or on the loungers.
I waited at a desk while a previous guest that was in the lift with me was checked out. But when I stepped up to the desk was asked to go to another as two gentlemen standing off to the side, that seemed intently busy on their separate Blackberries, were next. So I moved to the next counter along and was served, but observed the original member of staff standing doing nothing for the duration. The men were not served and neither did they seem (to me) to be waiting. Curious?
While I was checking out another guest strolled up to the deck leaning past me to ask a question and it was up to me to say no, I am being served here, the person dealing with my check-out did not have the courtesy to ask them to wait.
Excellent! I booked my transfer in the morning then when I went a few hours later Muhamed welcomed me by name and showed me to the car. I have to admit that by this point I was easily pleased but it did make for a nice end to what was a very below average stay!!
I have had a query since my stay that three phone calls to desk staff and three e-mails to the events co-ordinator / guest manager still has not been resolved.
Would not recommend for either business or pleasure... you will be able to predict my conclusion!
All style, no substance!!
- Official Description (provided by the hotel):
- Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm, and the JW Marriott Marquis Hotel Dubai - the worlds tallest hotel. It is a place where dreams come true, as is our hotel in Dubai. JW Marriott Marquis Hotel Dubai offers a spectrum of business facilities for the most discerning travelers. We are a hotel synonymous with intuitive service and refined taste, and our Dubai luxury hotel's title is given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, JW Marriott Marquis Hotel Dubai resides in the Business Bay area and is a top choice for 5-star hotels in Dubai. Spread across 2 iconic towers, our hotel features exceptional event and business facilities, an enticing array of bars and restaurants, and the sublime Saray Spa and Health Club. ... more less
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