Currently staying at this property. Lobby and public areas are suitably grand and impressive for a luxury Dubai hotel, sadly, behind the scenes the service and hospitality is lacking far behind. Surprising that this hotel has been operational for 6 months +....
Major frustrations include paying for Internet, even though room tariff is $300++. Even chargeable in public areas...! Not the ease of connectivity you would expect from a business hotel. Also no stationary in the room...
When requesting milk for tea from room service, told, we don't serve milk in the rooms...after persuasion in room dining agree to send milk when we offered to pay.
Rooms are OK. Connectivity for gadgets is great with USB ports etc. lighting system sophisticated but flawed. At night when turning on bathroom light, all other room lights come on... Night lights and panel useful, but very bright at night. They should follow Jumeirah standard with a thoughtful fabric cover for all light gadget panels.
Bathroom large and smart, but bad drain smell near toilet and sink with difficult plug that needs to be unscrewed to be removed. Amenities are the lovely aromatherapy associates- the silver lining.
Perhaps this hotel needs more time to be able to operate all 1700 rooms to JW Marriot standard, but for now, there are much better places to stay in Dubai.
- Official Description (provided by the hotel):
- Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm, and the JW Marriott Marquis Hotel Dubai - the worlds tallest hotel. It is a place where dreams come true, as is our hotel in Dubai. JW Marriott Marquis Hotel Dubai offers a spectrum of business facilities for the most discerning travelers. We are a hotel synonymous with intuitive service and refined taste, and our Dubai luxury hotel's title is given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, JW Marriott Marquis Hotel Dubai resides in the Business Bay area and is a top choice for 5-star hotels in Dubai. Spread across 2 iconic towers, our hotel features exceptional event and business facilities, an enticing array of bars and restaurants, and the sublime Saray Spa and Health Club. ... more less
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