The hotel is beautiful, and situated in a great location, but it is new, and consequently has some issues. I did read the other reviews before booking, and agree with a few things. One is the front desk. If you are not a platinum or gold member checking in on the 37th floor, you must wait for one of the two (out of possibly 8 stations) stations where there is an employee to check in. The rooms are very high tech, so much so as to be completely baffling in some places...like the lights. The executive lounge would be great if there were something other than sweets and cookies to eat on the off hours. Also, the service is confusing in the executive lounge, as there are many employees, but apparently is self-serve. There as a problem with the phones, and incoming calls to my room never appeared. Also, the Manager, Elizabeth, told me she would send along her contact information when we met, but she did not follow through. The hotel addressed correspondence to My Husband, who is not here with me. I had to explain I am the platinum member, the client,not him, so I should be addressed as "Mrs." not "Mr." There was a problem with the wake up call not arriving, and when I called to ask why, I was told I never made such an arrangement (I did)....Last, but not least, the overwhelming and pervasive second hand cigarette smoke on the 70th floor bar pretty much pushed me out that door..a little ventilation with your probablility of cancer would be nice. Still, while these are small details, at the price of the room, they should not exist.
I am sure this hotel will pull it together, but it may take a bit more time.
- Official Description (provided by the hotel):
- Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm, and the JW Marriott Marquis Hotel Dubai - the worlds tallest hotel. It is a place where dreams come true, as is our hotel in Dubai. JW Marriott Marquis Hotel Dubai offers a spectrum of business facilities for the most discerning travelers. We are a hotel synonymous with intuitive service and refined taste, and our Dubai luxury hotel's title is given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, JW Marriott Marquis Hotel Dubai resides in the Business Bay area and is a top choice for 5-star hotels in Dubai. Spread across 2 iconic towers, our hotel features exceptional event and business facilities, an enticing array of bars and restaurants, and the sublime Saray Spa and Health Club. ... more less
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