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“Very nice apart from the noise”
Review of Auris Plaza Hotel

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Auris Plaza Hotel
Ranked #149 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed May 9, 2014

Liked:

staff are lovely, friendly and helpful
upgraded
next to emirates mall (still need a taxi as hot and humid outside but taxi is 10 sars).
The tea!


Disliked:
The mosque very loud, woke us 0423, staff or guests kept us awake (after 30 mins of call to prayer), breakfast staff called us at 0623 to understand the breakfast wake up ordered for 0700!!
Breakfast for 90 aed - confusing menu (eg tea and coffee or tea or coffee), food ordered not arrived, tea, toast and a fresh juice 90 aed expensive)

The call to prayer was just too loud, will poss not stay there again. Shame as the staff are truly great and the rooms good.

Room Tip: Go high to avoid mosque call to prayer preventing you sleep
  • Stayed: May 2014, traveled as a couple
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Thank butrusgali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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487 - 493 of 1,004 reviews

Reviewed May 3, 2014

Check-in took forever. The room was ok. Breakfast was ok, nothing special. The dining area is way too small and was packed with people. The strangest thing happened though. I never use the hotel bathrobe. This time after a shower I put on a bathrobe. Few minutes later I found some notes in the pocket. This means the robe has been worn by a previous guest. It has not been washed not dry cleaned because those papers were totally undamaged. I was shocked. The manager I called did not look surprised at look. He looked at me like what's this fuss all about? Well, if I'm paying much per night I am not happy to wear dirty bathrobe on naked skin. The manager did send box of sweets as an apology but that didn't make me feel any better.

So over all the Mall (good coffee shops, restaurants) is in walking distance, hotel is ok when you don't expect much of it and beware of dirty bathrobes!

  • Stayed: March 2014, traveled on business
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5  Thank AnnaStar888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Auris Plaza Hotel, responded to this reviewResponded May 4, 2014

Dear Anna,
Thank you for taking the time to write about your stay at the Plaza.
Please be assured that we will be making a full investigation into the bathrobe issue. This is clearly not acceptable, please accept my sincere apologies.
The Plaza prides itself in very high levels of housekeeping and on this occasion, we got it wrong.
I would welcome the opportunity of winning you back as a guest, please contact me directly on d.milican@auris-hotels.com, next time you plan a trip to Dubai.
Kind regards,
David

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014 via mobile

Hotel is nice, clean and the rooms are big. The shower is large and has great pressure. The wifi is terrible. We were going to stay longer but the wifi wasn't working very well. It is very close to the shopping centre. Less than a 5 min walk. Plenty of food options there too, the breakfast was terrible at Auris, I don't recommend it.

Stayed: April 2014, traveled as a couple
1  Thank Coconut_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

good location in the center of Dubaï, Mall of Emirates nearby and high prestations for this new hotel, rooms are nice and well-found, breakfast is good and copious, service and cleanless is good enough.

Room Tip: higher floor have less street noise
  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
Thank Bertrand M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2014

A great place to stay in Dubai. Rooms very clean and good size. Do not use the breakfast because we think expensive but had the mall across the street with several options. We hired the ride to the desert in own hotel. We recommend.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank MARIA ASSUNTA G... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

Nice Hotel. Nice size rooms. Good location. Rooftop pool are very nice. Room service prices very reasonable. Overall good value for money. Ski Dubai virtually next door. Endless stream of Taxis available outside hotel. Will definitely stay again

  • Stayed: December 2013, traveled on business
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Review collected in partnership with this hotel
1  Thank skib0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2014

a pleasant stay, rooms have plenty of spaces. the breakfast was good and the restaurants area was clean regardless the small narrow area.a fine location with a walking distance from the Emirates mall & the metro station.ask for corner suits to get rid of street noises.dont forget to ask for non smoker floor and rooms.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
1  Thank Roozbeh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auris Plaza Hotel

Address: Al Sarayat St, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #149 of 554 Hotels in Dubai
Price Range: $80 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Auris Plaza Hotel 5*
Number of rooms: 337
Official Description (provided by the hotel):
In the heart of Al Barsha, this hotel is just a 5-minute walk from the Mall of the Emirates. It features an outdoor swimming pool and a fitness center. Wi-Fi is free in all rooms and public areas. The spacious, air-conditioned rooms and suites at the Auris Plaza Hotel each have a sitting area with a flat-screen TV. They include deluxe linens and pillows, and the bathrooms have bathrobe and a hairdryer. Didon Restaurant serves a range of international and Arabic dishes with both options from the menu and buffet options. A 24-hour room service is also available. Hookah Lounge has a variety of Shisha flavors. Tour information is available from the 24-hour front desk, which also provides luggage storage. Free valet parking is available on site. The Auris Plaza Hotel is 5 miles from the Palm Islands and 9 miles from the famous Dubai Mall. ... more   less 
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