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“Don't expect to sleep staying here...”
Review of Capitol Hotel

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Capitol Hotel
Ranked #447 of 554 Hotels in Dubai
Reviewed April 12, 2014

I picked this place at the last minute and wished i had spent a little more time finding another. Middle East liberties grants this hotel 4 stars. That's pushing it.

Check in was fine. We were given room 417.

Being led to our room the place appears dingy, with 20-30 year old decor and stained carpet in the hallway. The room was big and despite being a non-smoking room, reaked of smoke. We called for an ironing board/iron to be brought to the room before dinner time and nearly 30 mins passed before a friendly second call to remind them did the trick.

The hotel includes valet parking which is a plus. They were pretty good.

We returned to our room around 2am only to find that we were situated right below an Arab bar with the music blaring. We called twice asking to speak to management, but no one ever called back. It was bad, the music continued for another hour and finished at 3am. Housekeeping showed up at 0830 then the cleaning for the bar above us started at about the same time and made a racket. With all the disturbances, it was impossible to get back to sleep.

The sink in the bathroom was clogged. Internet is not included and expensive to purchase.

Spoke to the front desk during check out and told him my experience and while he did apologize and offered an upgrade, the damage done. A discount would have been the right thing to do.

Won't be back. Cannot recommend.

  • Stayed: April 2014, traveled as a couple
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Thank whileitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capitol H, Sales Coordinator at Capitol Hotel, responded to this reviewResponded July 10, 2014

Dear Valued Guest,

Greetings from Capitol Hotel!

We have noted all your comments and shall coordinate with the respective managers for every department to sort out immediately and to provide better service for your guests.

Thank you for sharing us your insights and rest assure that it will be action accordingly.

We are looking forward to seeing you at our hotel.

With kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (118)
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40 - 46 of 119 reviews

Reviewed March 12, 2014 via mobile

Very recommended hotel, the room was spacious and easily fitted an extra single bed. The breakfast had a very good variety of dishes to meet all taste, and the staff was friendly and proffesional. In addition, you could find a parking spot in coordination with the hotel staff at the entrance of the hotel.

  • Stayed: October 2013
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Thank iboegypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capitol H, Sales Coordinator at Capitol Hotel, responded to this reviewResponded July 10, 2014

Dear Valued Guest,

Greetings from Capitol Hotel!

Thank you for your delightful comments and looking forward to your next visit at our hotel and assuring you our best service at all times.

Kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

I stayed here for 1 night in February. The hotel is reasonable for a 3 star (they state it is a 4 star however that is pushing it). The room was spacious with everything that is required, and the one I had (4th floor) was not noisy. It is not too far from Dubai mall in a taxi. The hotel has at least two bars that I saw; 1 a latin bar with Salsa that seemed run down in décor, but with a great atmosphere. Colombian bands were playing live music (Savage Garden is the name of the bar).

There is a roof top pool and gym. The gym actually was not too bad and much better than for eg the Citimax Al Basrah gym I used previously.

Check-in / checkout was smooth however make sure you bargain. I had rang and asked the price – 450 AED. When I arrived I asked the price and they said 700 AED. I stated I called and what was the price – reduced to 550. I then told them I had been quoted 450 AED and they agreed.

Internet is extra though – 75 AED a day and no free service in the lobby etc.

For that reason I will not stay at the hotel again assuming I could find a similar priced hotel where the net was included, albeit only in the lobby (ie Citimax).

Stayed: February 2014, traveled solo
Thank Bicks_medellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2014

Dear Valued Guest,

Greetings from Capitol Hotel!

Thank you for your delightful comments and looking forward to your next visit at our hotel and assuring you our best service at all times.

Kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

The staff was amazing there, they would answer your query prompt and if you needed anything they would always do their best. The room was always cleaned and everything was available in the room, the hospitality of the staff esp. the Filipino staff in coffee shop was amazing. Good location to have a sightseeing tour in the city. It is quiet, but close for everything. Clean rooms and well-equipped rooms. Free bottled water, Nescafe and tea in the rooms. Nice pool area with view of Burj Khalifa. Everything - for a 4 star hotel, you could not ask for anything more. It is always my first choice, even though this is very old hotel but maintained in all terms better than new one and because I felt I am exactly at home, indeed there is sound from night club but the Housekeeper makes me to come back again in the hotel, I remember Alok from Housekeeping and Amjad from front office, both have done superb job during my stay. and I must say I had my booking in Kempinsiki mall of emirates in very closer price compare to here but I choose it to come back again here .Housekeeper gave me flowers of bouquet on my arrival and whatever he promise me during last stay, he made it the way I wanted to be in the room which is more than anything. I will keep coming because of the way people care for me during my stay which is simply incredible.

Room Tip: Look for upper floor to avoid the noise from Club which is situated in the Hotel.
  • Stayed: February 2014, traveled on business
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Thank Waseem M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capitol H, Sales Coordinator at Capitol Hotel, responded to this reviewResponded July 13, 2014

Dear Sir,

Greetings from Capitol Hotel!

It was our pleasure to have you in our hotel and we want to thank you for the hearty comments you have written. We are doing our very best to satisfy our guests and let them feel that they are well served and important.

We are looking forward to your next visit and we hope that you can recommend our hotel to your friends.

Once again, thank you very much!

With kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

hotel is 10minutes away by taxi (if not rush hour) from Burjuman mall and the nightclubs. rooms are big, bath and toilet are big.
there is obviously cigarette smoke smell on the corridor as its allowed to smoke on some rooms.
location not that great as nothing to see on the immediate area of hotel.

Room Tip: ask for nonsmoking room, if you dont smoke
  • Stayed: January 2014, traveled with friends
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1  Thank joweel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2014

Dear Sir,

Greetings from Capitol Hotel!

It was our pleasure to have you in our hotel and we want to thank you for the hearty comments you have written. We are doing our very best to satisfy our guests and let them feel that they are well served and important.

We are looking forward to your next visit and we hope that you can recommend our hotel to your friends.

Once again, thank you very much!

With kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

it is a nice and confort hotel, the breakfast is nice and the pool also is good.
regarding of the services nit is not bad.
there is a Lebanese restaurant and it is delicious and nice outdoor dining table around the pool

  • Stayed: May 2013, traveled with friends
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Thank halsaadi4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2014

Dear Sir,

Greetings from Capitol Hotel!

It was our pleasure to have you in our hotel and we want to thank you for the hearty comments you have written. We are doing our very best to satisfy our guests and let them feel that they are well served and important.

We are looking forward to your next visit and we hope that you can recommend our hotel to your friends.

Once again, thank you very much!

With kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

The customer service during check-in was terrible and ruined our impression of an otherwise decent hotel. We checked in around 1:45pm. After specifying both at booking and at the counter that we wanted two non-smoking rooms, we arrived in the rooms and found that they reeked of smoke. The reception said that we will be given non-smoking room as soon as they were ready. As we were going out, they said we can leave our luggage in the rooms and someone will move them to our new rooms while we were out.

We return around 9pm, which was 7 hours later. We ask for the keys to our new rooms. But they said, they were still not ready and for us to wait 10 minutes. 15 minutes later, we go inquire, and they need another 5 minutes. After waiting a total of 30 minutes, we ask again, and were informed that the rooms are now ready but no one had bothered to let us know. The staff were rude and impatient when we asked about the status of the rooms, as if it were too much to expect rooms be ready 7 hours after check in time.

Also, really hard to get a cab here. Concierge will not help you call a cab unless you ask b/c they try to have you take the hotel cabs which are more expensive. They will just watch you try to flag a cab and not help you.

There were a few staff who were nice, the non-smoking rooms were decent, and the location was good (though don’t expect to take the Metro anywhere). But just be ready to deal with the staff attitude.

  • Stayed: December 2013, traveled with family
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Thank merryanneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capitol H, Sales Coordinator at Capitol Hotel, responded to this reviewResponded July 13, 2014

Dear Sir,

Greetings from Capitol Hotel!

Thank you for you feedback and we really apologize for inconvenience caused from the time of your check-in. Our Front Office Manager had debriefed our front office staff and concierge to improve the service.

We hope that you will visit us again we assure you our best service at all times.

Kind regards,
Norma Noquez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Capitol Hotel

Address: Capitol Hotel Al Mina Rd | PO Box 33228, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#165 Spa Hotel in Dubai
#280 Luxury Hotel in Dubai
Price Range: $67 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Capitol Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
A warm reception, an uplifting ambience and a memorable experience. That is what makes Capitol Hotel one of the finest 4 star deluxe hotels of Dubai. From the first welcome to the last goodbye, our facilities and services spell comfort, efficiency and guaranteed satisfaction. Dubai continues to grow into one of the most renowned metropolitans of this era and Capitol Hotel is right at the heart of it all. Strategically located at the hub of the business district of Bur Dubai, the hotel is located just minutes away from Etihad Museum, Dubai Drydocks, Port Rashid, Dubai Maritime City, Kite Beach Jumeirah, Dubai International Airport, Sheikh Zayed Road & Closest to DWTC - Dubai World Trade Centre. Staying in Capitol gives you the absolute advantage of location, whether you're visiting for business or leisure. Capitol Hotel boasts modern architecture with an overtone of elegance. 152 Guest rooms, including 16 elegant suites, open their doors to sophisticated luxury. Fitted with mini bars, built-in-safes and other VIP amenities, every room at Capitol offers you comfort and relaxation like none other. All the rooms are equipped with all standard accommodation features, 37” LCD TV, in-room safes, mini-bars and remote controlled air-conditioning and ambiance settings. At Capitol Hotel, we ensure that you will have a wonderful stay and indulge in a great time at our world class, multicultural outlets. Giving you a true taste of the culture, class and charm of the city of Dubai. ... more   less 
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Also Known As:
Capitol Hotel Dubai

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