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“Good value for money, convenient location”

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Carlton Palace Hotel
Ranked #212 of 556 Hotels in Dubai
Reviewed May 9, 2014

The hotel is conveniently located close to the Dubai Clock Tower roundabout, and within walking distance of Al Rigga metro station. It is also close to the airport, less than 5 min by taxi when traffic is good. Breakfast and restaurant in the hotel are rather expensive, but there are many good restaurants around, ranging from cheap to expensive. WiFi Internet access in the room was free during our stay.
Note: when you book, beware that Metropolitan Palace Hotel on Al Maktoum Road is NOT THE SAME as Metropolitan Deira. They are both managed by the same group, and are located a few hundred meters from each other, but the Metropolitan Palace is definitly better (and more expensive).

  • Stayed: April 2014, traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Pierre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded May 17, 2014

Dear Valued Guest,

We thank you for posting your review on Trip Advisor in regards to your recent stay at The Metropolitan Palace Hotel Dubai. We are happy that you had good overall experience in our service and facilities. . Please rest assured your comment about the restaurants has been noted for our further improvement.

We are looking forward to welcome you back to our hotel, hopefully in the near future.

Thank you,

Krishna Basnet
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 - 313 of 793 reviews

Reviewed May 9, 2014

The location is good, not far from the Creek, quite near to Union Square Metro Station. Not many good places to eat around. Rooms are ok, comfortable, clean and quite; breakfast is good, assistance and services polite and attentive. Quality/Price ratio is very competitive considering that you are in Dubai

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gianluca_domizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded May 17, 2014

Dear Valued Guest,

We thank you for posting your review on Trip Advisor in regards to your recent stay at The Metropolitan Palace Hotel Dubai. We are happy that you had good overall experience in our service and facilities. . Please rest assured your comment about the restaurants has been noted for our further improvement.

We are looking forward to welcome you back to our hotel hopefully in the not too distant future.

Thank you,

Krishna Basnet

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

Frankly speaking an old and bad hotel. On top of that, impossible to sleep before 23h because a crazy music isplayed at the highest volume....4 floors bellow my room!! The breakfast place stinks fried food. I don t know in what galaxy they found 3 of their 5 stars. Really not a place to stay in dubai.

Stayed: May 2014, traveled on business
3  Thank CarlosGarraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yashvanth, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded May 8, 2014

Dear Mr.Carlos,

Thank you for your feedback and please accept our sincere apologies for any inconvenience caused.

We had a private function in our ball room and the music from there might have disturbed you and we sincerely apologize for it.

We also have noted down your other feedback and will definitely assure you that I shall look into it personally.

Once again thank you very much and we look forward to welcome you back.

Best Regards
Yashvanth Gowda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014 via mobile

The hotel as General is good but they need to close the night club or to transfer it to other location due to the noisy cused at night and non comfortable sleep because the loudly music disturb the hotel gust

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
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Thank Ibrahim Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yashvanth, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded May 8, 2014

Dear Mr.Ibrahim,

Thank you for your honest feedback and please accept our sincere apologies for any inconvenience caused. We had a private function in our ball room and this might be the reason for the loud music.

We have taken note of your comments and will ensure that you are accommodated far away from any noise on your next visit.

Once again thank you very much and we look forward to welcome you back.

Best Regards
Yashvanth Gowda

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Reviewed May 5, 2014

The hotel is in a great location. We had a lovely stay, the rooms were lovely and clean and all the staff attending to our needs promptley. The service was great one of the best hotels I have stayed in. Great stay!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Izzy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yashvanth, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded May 8, 2014

Dear Valued Guest,

Thank you very much for taking the time off to write to us and indeed your feedback is truly overwhelming. Comments such as yours always keeps us in high spirits to achieve higher guest satisfactions.

Once again thank you very much and we look forward to serve you soon.

Best Regards
Yashvanth Gowda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

We stayed in this hotel over the Easter holiday and our experience was indeed splendid. The staff at the reception were very courteous and helpful and they made us feel very welcome. We had breakfast in the hotel once and the buffet was nice with a wide variety to choose from. The decor of the hotel was lovely and 2 of the lifts gave a pleasant view of the internal parts of the hotel. The only snag i noticed was that the dressing of the ladies at the restaurant was a little below the 5-star standard. Overall we enjoyed our stay and would not hesitate to come back.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Adekiite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yashvanth, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded May 8, 2014

Dear Mr.Adekiite,

Thank you very much for your wonderful feedback and we truly appreciate you taking the time off to write to us. We are extremely delighted to know that you enjoyed your stay and our services provided.

I have also taken note of your feedback and will ensure you that it would be looked into.

Once again Thank You very much and we look forward to serve you soon.

Best Regards
Yashvanth Gowda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

In the time of check in the front disk staff was helpfull his name was ibrahim i would like to thank him.
Also this time was a new tax from dubai governmant it was not mention in the booking web side and this may cause problems with clients espeially with a non refundable booking becuse all taxes should be known

while check out there was some delay and some things else i dont want to write about it and i hope it will not happen again

also i forget to ask from them to relase the booked amuont from my credit card but until now they didnot call me or send email that they realese it
but in general i was very happy during my staying

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
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    • Service
1  Thank capnabeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this reviewResponded April 26, 2014

Dear Valued Guest,

We truly appreciate receiving an honest feedback from you.

Please note that The Tourism Dirham fee notification is written on the first page itself (bottom part) of the Metropolitan Palace Hotel site in Booking.com. It is also written in our confirmation letter sent by booking.com to you.

Further to your request with regards to your credit card, please be informed that our Accounts Team are following up this matter and we assure you that we will reach you through email or by phone for any update at the earliest.

We are glad to know that despite of some unwanted circumstances that you have mentioned, it didn't affect the happiness and enjoyment that you had experienced during your entire stay.

We look forward to welcoming & serving you again.

Best wishes,
Yashvanth Gowda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Business Hotel in Dubai
#110 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#178 Luxury Hotel in Dubai
Price Range: $81 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Official Description (provided by the hotel):
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai

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