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“I am not satisfied with the service rendered by Metropolitan Palace to me”

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Carlton Palace Hotel
Ranked #199 of 545 Hotels in Dubai
Kuwait City, Kuwait
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“I am not satisfied with the service rendered by Metropolitan Palace to me”
Reviewed October 5, 2012

in My experience was not as good with this hotel that I have found in bed 3 ( insect bed bug ) This is unacceptable And nasty, Egyptian man at the reception was uncooperative.
i he was like smart man Wants to deceive me and provide room is not clean and good i dont like this from hotel like Metropolitan Palace they must be excellent, and the AC not good at all they have BAD AC.

Room Tip: Not worth to stay in this hotel......
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (151)
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English first
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 4, 2012

on arrival all seemed ok.. checked in...went to room....room was ok for price range...
i was travelling with a female friend and we felt un safe to be completly honest. I have visited dubai before and stayed at the atlantis where i felt much safer as a female traveller...
theres a air of un-ease the area is downtown and both me and my friend were followed back from a restaurant one night by a local man. On another occasion abuse was shouted from a car because we didnt have a male with us! Diera is not a good area to stay in for lone females...
the front desk staff were frankly rude and un helpful... the only member of staff who was polite on contact was the doorman.
the pool area is poor...very old fashioned..horrible sun beds....

would not go back and would warn lone females to stick to areas like dubai marina and shatk zeyed road where its more geared to tourists.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehran, Iran
1 review
Reviewed September 29, 2012

Mmmmm, not excellent but very good
to be honest, the staff was not very friendly.
The atmosphere was excellent.
Minibar was not good.
location of hotel was perfect.
AC in my room did not work well.
The live piano performance in lobby was great.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammad360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
1 review
Reviewed September 29, 2012

Stuff behavior, not worth to stay in this hotel, staff un polite, I am not satisfied with the service rendered by Metropolitan Palace to me.
I traveled around the world and I have never seen such as a rude staff and impolite treatment like metropolitan palace hotel

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ozark, Alabama
1 review
Reviewed September 29, 2012

This is a great hotel to stay at for business travelers. My company stayed here and the staff welcomed us with open arms. The hotel is very clean, convienient to restaurants, golf courses, malls, etc. Breakfast was wonderful........they even have a chef to cook an omelet to your liking. Very professional establishment and will always stay at this hotel when traveling through Dubai.

Thanks,
Chris

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1NDFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kabul, Afghanistan
1 review
Reviewed September 29, 2012

Stopped over for a couple of days. The staff were really friendly and helpful. The service they gave me was 100%. Room was excellent and well furnished. The pool was really clean and the massage offered was relaxing and very professional. Will definitely be returning in the future.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 25, 2012

We stayed here only a couple of nights and we truly enjoyed it. It's a 5 star hotel and we received a 5 star service. Staff was helpful and efficient, check in was fast and fuss free and our suitcase were already waiting for us in our room. The hotel, with stunning marble features, is elegant and quite. Our room was spacious and clean, the king bed was very comfortable. The only thing I have to say is about the air conditioning - it was really cold! We tried to set it to a higher temperature, but even so, it was a little cold and the temperature difference between the inside and the outside was pretty extreme - so make sure you carry a jumper!! We didn't have children when we last were there, so I wouldn't know about children's facilities, but it's great for couples. Hotel position is good also, it's located in the older part of Dubai at walking distance from the Gold Market, 15 minutes taxi ride from the airport and also not too far from other Dubai attractions. Overall it was a good stay and great value - we paid less than $200 for our room purchasing it online. Would go again!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VV82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Palace Hotel

Property: Carlton Palace Hotel
Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Business Hotel in Dubai
#105 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#171 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Official Description (provided by the hotel):
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai

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