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“Good value and location”

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J5 Hotels - Port Saeed
Ranked #133 of 545 Hotels in Dubai
Certificate of Excellence
Indiana
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good value and location”
Reviewed January 21, 2014

Good value for the money. Proximity to the real value. We overslept because the alarm clock didn't go off and were able to make it to airport in 5 minutes. Breakfast was good but it would be better if there were more variety. The room was clean but I could smell smoke just right outside in the hallway.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nvomy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, January 25, 2014
Dear Valued Guest

Greetings and thank you very much for staying at the Rihab Rotana - Dubai and glad to receive your review thru Trip advisor.

We are delighted know that you were happy with our breakfast and the room being clean, on the other hand we noted your suggestion for more variety of breakfast while there was a smoke smell in the hallway.

All your concerns are highly important to us as they definitely help us to improve our service and facility to you our valued guest and rest assured that they have been communicated to the respective department and will be taken in priority as we always aim to meet your utmost satisfaction and expectation.

Once again thank you for staying at Rihab Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future.

Thank you,

Yours sincerely


Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Abuja, Nigeria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2014

I absolutely loved my stay at Rihab with my hubby and friends. The staff were exceptional, very very friendly and efficient. In fact, the staff makes the hotel! The location is great, 5 mins walk to the City Center Mall (which is better for shopping than the Dubai Mall), 10 mins or less drive to the airport etc. it is simply central! We got the Classic Studio King room on the 9th floor and view was awesome. Breakfast was good and although the breakfast area is small, the variety of choices and warmth you receive from the staff makes up for it! The rooftop pool is great with great views too. I am sure the higher rooms were lovely as well! The room, the bed, very comfy!! Lots of hot water, the mini kitchen facility was great too!

There's only one tiny flaw, THE TV IS TOO SMALL! Lol. Apart from that, the hotel is excellent and the staff great! Special mention goes to Tarek, Mohammed, Bernard (Front Desk), John Paul ( Restaurant), Anthony and Rippon (Security) and the room cleaning lady! They made the stay so worth the while. Will definitely stay here on my next visit!

Room Tip: The room on the higher floors have beautiful views....
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Soluchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, January 5, 2014
Dear Ms Soluchi

Greetings from Rihab Rotana!

Firstly thank you for your comments on Trip advisor.

We are delighted to know that you have enjoyed your stay and that our services and facilities were to your utmost satisfaction, most especially we thank you for your kind comments to our colleagues for being excellent and great. Truly such comments inspire each one of us to consistently deliver our utmost service and attention at all times.

Furthermore, we highly appreciate your comments in our Breakfast for having a wide variety of choices on the other hand we noted your concern for the limited space in the Restaurant while we would like to inform you that we are in process of changing our TV to a larger and most advance system in the very near future.

We look forward to having the pleasure to welcome you once again, and rest assured that we will do our utmost to consistently provide your best service and attention whenever you at Rihab Rotana.


Yours sincerely

Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Nigeria
1 review
Reviewed December 30, 2013

I had a fantastic stay. Hotel staff are exceptionally friendly and efficient. Some of the members of staff I won't forget in a rush are Tareg, Mohammed, John Paul and Ripon. Really great guys! will definitely be back.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alegryaspeaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, January 2, 2014
Dear Guest

Greetings and thank you very much for staying at the Rihab Rotana - Dubai and for completing our guest questionnaire.

We are delighted to know that you had a fantastic stay and thank you for your commendation to some of our colleague whom you mentioned being friendly, helpful, and efficient all throughout the duration of your stay.

Your comments are highly valuable to us as we always aim to meet your utmost satisfaction with our services whenever you stay at Rihab Rotana.

Thank you and we are looking forward to welcoming you back in the not too distant future.


Yours sincerely


Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed December 30, 2013

Deira, Dubai's historic commercial hub, may have been outstripped by the bigger, bolder, and glitzier 7 starred delights down Sheikh Zayed Road, but there remains much to recommend it. For one, its hotels - like the Rihab Rotana - offer accommodation of reasonable quality and good value. Close to the airport, the Rihab Rotana does pretty much everything you'd expect of a hotel in Dubai. The air-conditioned rooms are clean, spacious and well appointed, equipped with washing and cooking facilities if required. The double beds are large and comfortable, though sound travels from adjoining rooms as we discovered during one disrupted night. Not the hotel's fault, of course, but unfortunate nonetheless. There's an attended rooftop pool with fine panoramic views and a well equipped gym, and the hotel is a short stroll from the small but verdant oasis of calm that is Port Saeed Plaza, home to a short, high quality running/walking track. Also a short walk away is Deira City Centre shopping mall, which although smaller than some of the other malls in Dubai still houses a vast range of shops and eateries. For Dubai's other tourist honeypots such as the Dubai Mall, the Burj Khalifa or Jumeirah beach, you'll need a taxi, although the hotel is reasonably proximate to a metro stop from where the rest of Dubai opens up for you. Whilst the breakfast buffet was adequate but unremarkable, we found the meals available to order from the a la carte menu of pretty good quality, including a fine and filling meze. Echoing the sentiments of previous reviewers, we found staff very helpful, friendly and efficient for the duration of our stay.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theroaringcataract
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, January 2, 2014
Dear Guest

Greetings from Rihab Rotana!

Thank you for the time spared with your review thru the Trip advisor and for bringing to my attention your experience during your stay with us.

We highly appreciate to receive your comments and are delighted to know that we have met your utmost satisfaction with the hotel location, our rooms, Moka Café and thank you for your commendation to our colleagues for being helpful, friendly and efficient all throughout your stay.

Our aim is to always exceed your expectation and it is truly rewarding for us learn that we exceed your expectation with our services and facilities whenever you are at Rihab Rotana.

Thank you for staying with us and we look forward to welcome you back again soon at Rihab Rotana!


Yours sincerely

Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
Reviewed December 18, 2013

The facilities are new, complete and spotless. The staff members are the real stars, though. They handled requests of all types thoroughly and promptly, even requests I made at 3:00 in the morning. If you want to be near the airport, this is the place to stay. Even if you will spend more of your time in other parts of the city, the train station is right by the hotel providing good access to other areas.

Room Tip: I slept through the call to prayer at the nearby mosque, but if you think it will wake you and you d...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, December 22, 2013
Dear Mr Martin

Greetings from Rihab Rotana!

Firstly thank you for your comments on Trip advisor.

We are delighted to receive your comments , and thank you for sharing your experience during your recent stay with us.

Further, we highly appreciate your comments to our rooms being complete and spotless, and the good location of the hotel where you can have a better access to other areas.

Consequently, thank you for your comments to our colleagues for being prompt and handling your request thoroughly, truly such comments inspire each one of us to provide our utmost service and attention to you our value d guest at all time.

Thank you once again for your valuable comments , and hope to have the pleasure of welcoming you and to serve you back at Rihab Rotana!


Yours sincerely


Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 16, 2013

I had yet another pleasant stay at Rihab last week. Experienced warm hospitality. Fast room service and friendly concierge service. Had a fine breakfast as well.

Only the concern I may say about the congestion in the ground parking.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bu Hamad85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, December 17, 2013
Dear Guest

Greeting from Rihab Rotana!

Thank you for posting your review in Trip Advisor.

Firstly thank you for always choosing Rihab Rotana as your preferred accommodation in Dubai and we are very delighted to learn that we are meeting your utmost satisfaction whenever you stay with us.

It is truly rewarding for me and my team to receive your kind comments and trust that we will continue to provide you our utmost service and attention on your next plan of stay at Rihab Rotana.

Once again thank you for your comments and we hope to have the pleasure of welcoming you back in the very near future.


Yours sincerely


Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 16, 2013

The Rihab Rotana was very reasonably priced and close to the airport so minimal taxi costs.
It was a 3 to 5 minute walk to the Deira Shopping Mall where you can pick up the Metro (cheap as chips to anywhere). The Mall is also a stop on the Red Hop On, Hop off tourist bus.
The hotel staff were all excellent - very good service.
Our room had a lovely big comfy bed and tons of hot water.
There was also a table and two lounge chairs.
In all it was a very well equipped room.
There was a great roof-top pool plus a gym, spa, steam room all for free.
The breakfasts were fantastic - a huge variety to choose from.
This will be our first choice in accommodation if we return to Dubai.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this review, December 17, 2013
Dear Guest

Greetings from Rihab Rotana!

Firstly we would like to thank you for the time spared in your review thru Trip Advisor.

As I have read through your comments I am very pleased to have learned that we have met your satisfaction with our services and facilities.

We always aim to provide you our valued guest the utmost satisfaction, and your comments are very much appreciated to far better our service to be able to exceed your expectation as it would definitely help us to constantly upkeep our highest standard of service to you our valued guest.

Thank you for staying with us and we look forward to welcome you once again at Rihab Rotana sometime in the very near future.


Yours sincerely


Gemmy Dimitry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about J5 Hotels - Port Saeed

Property: J5 Hotels - Port Saeed
Address: Al Garhoud Road, Dubai 33871, United Arab Emirates (Formerly Rihab Rotana - Dubai)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Dubai
#53 Business Hotel in Dubai
#120 Romantic Hotel in Dubai
#123 Family Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — J5 Hotels - Port Saeed 3*
Number of rooms: 134
Official Description (provided by the hotel):
The landmark of Deira district, J5 Hotels Port Saeed with its location situated in the heart of Deira District “Al Garhoud Road”, within 5 minutes’ drive from Dubai International Airport and only 5 minutes’ walk from the famous City Centre shopping mall, makes it the right choice for your next visit to Dubai. Each room is designed to make all our guests feel relaxed and at home be it for a short or long stay. Short stay guests will enjoy the all-day dining restaurant with free high speed WIFI throughout the hotel while long staying guests will appreciate the fully equipped kitchenettes, dining space and washing machines that make the stay more comfortable and relaxing. ... more   less 
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Also Known As:
Rihab Rotana - Dubai Hotel Dubai
Rihab Rotana Hotel Dubai

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