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“EXCELLENT HOTEL”

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J5 Hotels - Port Saeed
Ranked #68 of 557 Hotels in Dubai
Certificate of Excellence
Reviewed March 30, 2013

Hi,

I keep good memories of this hotel not expensive near the airport. Professional and warm welcome when we arrived, however late. Apart from the room very comfortable, I enjoyed the breakfast plentiful and varied in a friendly dining room with CNN news. For dinner at the hotel, no problem, unlike other hotels and restaurants nearby, room service operates at all times. Michelle and John-Paul have proven their professionalism and kindness as we prepare dishes to our liking, delicious. A la carte service that I found exceptional. Caesar salad the best I've tasted it was thanks to them. The area around the hotel is strategic for visiting Dubai. The City Sightseeing bus stop is nearby, just across the huge mall. On the occasion of my future World Tour by Air Emirates I would stay in this hotel where there is no problem, as the staff is very attentive. And next time I will make the trip to the desert as well as the hotel we had proposed.
Exceptionnal : he swimming pool is on the roof of the hotel is very sunny.

Martine from Paris

Room Tip: Specify smoking or non smoking floor.
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  • Stayed: February 2013, traveled with family
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2  Thank Martine75Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 - 406 of 547 reviews

Reviewed March 18, 2013

I stayed there for 3 days. Rooms, over all service level, staff, Food & Beverages, location, in-door parking...ETC...ETC are all super. Strongly reccommended. It makes it the ideal hotel for me in Dubai. I stayed before in a couple of 5 stars world class hotels in Dubai. They were excellent but lacked the homely atmosphere - This one excelled in case one is not looking for extended luxury but homely atmosphere.

  • Stayed: March 2013, traveled on business
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Thank Abboud K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, General Manager at J5 Hotels - Port Saeed, responded to this reviewResponded March 24, 2013

Dear TripAdvisor Member,

Thank you for the wonderful and very detailed review following your recent stay in Rihab Rotana.

We are very pleased to know that you have an enjoyable stay with us and your feedbacks will be shared to the Team.

Once again thank you and we look forward to welcoming back on your next visit.



Sincerely,

Gemmy Dimitry

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

Second stay in a Rotana property (visited the Rotana Tower late last year) and very impressed. Staff go out of their way to assist, rooms are very comfortable, clean and quiet and it's in a great location with a super pool and gym facility.

Night receptionist was really very excellent and super accommodating, upgrading me to a king sized room from a twin and generally just very very welcoming.

Keep up the great work.

  • Stayed: March 2013, traveled on business
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2  Thank Triffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, General Manager at J5 Hotels - Port Saeed, responded to this reviewResponded March 18, 2013

Dear TripAdivisor Member,

Thank you for your posting your wonderful and detailed review on TripAdvisor.

It is indeed our goal is to achieve the highest standard of service we could offer to our guests and it is always rewarding for my Team to learn that we met your satisfactions.

We are happy to know that that you had an enjoyable stay with us and definitely receiving such comments like yours will inspire each and every one of us at Rihab Rotana.

Once again thank you very much and we are looking forward to having the pleasure of welcoming you back at our Hotel in the near future and rest assured that we would continually provide you with the best services and personalized care at all time.

Sincerely,

Gemmy Dimitry
Hote Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Have stayed in hotel now 5 times for short stays. Good location nr airport, business district & City Centre Mall. Short walk to metro station.
A smaller hotel with the personal feel where all the staff make are friendly and make you welcome. Hotel is very comfortable; the beds are very comfortable and you can get a good nights sleep after flight.

  • Stayed: March 2013, traveled on business
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Thank Simon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

Have now stayed at the Rihab Rotana twice on stopovers from Austrlaia back to Dubai. The hotel is well located, very close to the airport, Deira City Centre shopping mall and the metro. The rooms are very comfortable and modern. The swimming pool and gym are both excellent. Breakfasts are also excellent. Although we could hear the traffic noise it was not a problem at all. The major plus with this hotel is the friendliness of the staff; everybody from reception, porter, restaurant staff and room service are friendly and very helpful. My only negative is the rate which for some reason was double this year (early March) as compared with 2011 (mid April).

  • Stayed: March 2013, traveled as a couple
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Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this reviewResponded March 13, 2013

Dear Mr Tony

Greetings from Rihab Rotana!

Firstly we would like to thank you for the time spared in posting your comment on the Trip Advisor and for the continued interest shown towards Rihab Rotana!

We are glad to know that we have met your utmost satisfaction with our services and facilities as we constantly strive hard to upkeep our highest standard of service to you our valued guest.

As I have read your comments I have noticed that you mentioned the room rate this March 2013 being high compare to April 2011. As you may see it’s 2 years gap were of course the rates will not be the same. As you may know the room rates are seasonal and depending on the occupancy level as well as the events and demand in the city.

However, I assure you that Rihab Rotana is always offering the best possible value for money rates.

Thank you once more for your comments, and trust that we would always be looking forward to welcome you at Rihab Rotana!

Yours sincerely,


Gemmy Dimitry
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

As a frequent visitor to Dubai, finding the Rihab Rotana was indeed a blessing. In all my visits to Dubai in the last 2 years, I have stayed exclusively with them. Not only because of the very reasonable rates, but also because everyone working in the hotel makes you feel as if you are the only guest they have. They have managed to keep a consistent level of performance, cleanness, and hospitality at all times. The hotel location makes it very easy to go anywhere in Dubai.

Room Tip: Rooms facing the Sheikh Zayed Road are quiter, and have a good view.
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  • Stayed: March 2013, traveled on business
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Thank Moustafa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this reviewResponded March 13, 2013

Dear Mr Moustafa

Greeting from Rihab Rotana!

Thank you for posting your review in Trip Advisor. We are very delighted to have learned that you have enjoyed your stay in our hotel, and thank you for kind comments as we always aim to meet your utmost satisfaction.

It is truly rewarding for me and my team to receive your valuable comments and trust that we will continue to provide you our utmost service and attention whenever you stay at Rihab Rotana.

Once again thank you for your very inspiring comment and we hope to have the pleasure of welcoming you very soon at Rihab Rotana, your home away from home.


Yours sincerely


Gemmy Dimitry
Hotel Manager

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Reviewed March 9, 2013

Stayed there for business in May 2012 for one night. I had an early start, but unfortunatley, due to a really loud mosque right next door and the poor sound proofing, a good nights sleep was not really possible.

Room Tip: There are better hotels in that area for similar rates. Try teh Rimal Rotana or Ibis City Centre. Mu...
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  • Stayed: May 2012, traveled on business
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adminrhb, Manager at J5 Hotels - Port Saeed, responded to this reviewResponded March 13, 2013

Dear Mr Steve

Greetings from Rihab Rotana!

Firstly we would like to thank you for the time spared in posting your comment on the Trip Advisor and for bringing to my attention your experience during your last year stay in May 2012, for a night.

We regret that the praying sound coming out of the Mosque disturbed the silence and quietness level you require which eventually I am sure that it is hearable on the other hotels in the area due to their closest distance.

On the other hand, I am happy to learn that you had a great experience with our sister property Rimal Rotana where both Rihab and Rimal were of the same Management providing the same quality of service.

Nevertheless that your comment came to our attention a year later from your stay, trust that it is valuable to us and we will always be looking forward to welcoming you at Rihab Rotana.


Yours sincerely


Gemmy Dimitry
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about J5 Hotels - Port Saeed

Address: Al Garhoud Road | 27 Street, Dubai 33871, United Arab Emirates (Formerly Rihab Rotana - Dubai)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Best Value Hotel in Dubai
#53 Business Hotel in Dubai
#120 Romantic Hotel in Dubai
#123 Family Hotel in Dubai
Price Range: $40 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — J5 Hotels - Port Saeed 3*
Number of rooms: 134
Official Description (provided by the hotel):
The landmark of Deira district, J5 Hotels Port Saeed with its location situated in the heart of Deira District “Al Garhoud Road”, within 5 minutes’ drive from Dubai International Airport and only 5 minutes’ walk from the famous City Centre shopping mall, makes it the right choice for your next visit to Dubai. Each room is designed to make all our guests feel relaxed and at home be it for a short or long stay. Short stay guests will enjoy the all-day dining restaurant with free high speed WIFI throughout the hotel while long staying guests will appreciate the fully equipped kitchenettes, dining space and washing machines that make the stay more comfortable and relaxing. ... more   less 
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Also Known As:
Rihab Rotana - Dubai Hotel Dubai
Rihab Rotana Hotel Dubai

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