We stayed at the Ramada after booking at the new Novotel which emailed us a couple of days before our stay to explain that they were not in operation yet. The Ramada had a smooth check-in and we were provided with free wifi in our room due to the issue with the Novotel. The concierge told us that we also had free breakfast on our booking so we had breakfast at the buffet on our first day. Afterwards we received a letter under our door stating that we were not entitled to the free breakfast and would have to pay. We spoke to concierge who confirmed this was fact and we managed to come to an agreement that we would not have to pay for the breakfast from our first morning as we were given the information that it was free. The manager of the concierge staff was quite rude, angry and unhelpful and we felt quite sorry for the poor concierge who had told us the breakfast was free. The room was large and very comfortable with a nice view of the Dubai dusty skyline. We also used the rooftop pool twice which was great and the spa for a massage. I would stay here again as it's a good location (close to where my sister lives and close enough to the railway - they also offer a free shuttle to the railway once a day) and the bed is very comfortable.
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- Also Known As:
- Ramada Dubai Hotel Dubai
- Dubai Ramada