As part of a 3 week tour including Singapore, Brisbane, Cairns, Sydney and finally Dubai, we stayed here in 28-31 July 2013, and unfortunately we where extremely disappointed not by the main parts of the Hotel or the Staff, but by the appalling condition of the Garden view Room no 115 and 119.
In Room 115 the air conditioning did not work properly and we had to call house keeping several times to get it working. When it did work it spewed water all over the bathroom and hall way, and smelt awful. There where damp patches on the Bathroom ceiling, the toilet seat was ill fitting and the soft furnishings in the room needed a serious makeover. Not Grand at all.
The pool area was being refurbished as well, workman everywhere although they where all very polite its not what you want on the last days of you holiday. The slides where out of action and a general make over was happening which we with not notified about between our booking and the Holiday. We had to spend most of our time out of the Hotel Room we found it that bad.More