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Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel
Ranked #102 of 554 Hotels in Dubai
Reviewed October 1, 2012

Arrived at the hotel on a Thursday morning after a night flight from Mauritius. We had requested an early check in on arrival but to our disappointment after a 7 hour flight we were told housekeepers did not start work until 8.30 therefore after arriving at the hotel at 5.30 had to sit in reception for almost 4 hours. During our time waiting in reception we were not approached by any staff to offer a drink of water or a cup of tea. We were just left sitting which didn't look too well to other people arriving at the hotel. Due to this it ruined our stay as it did not give the hotel in a good light, proving first impressions do count.

  • Stayed: September 2012, traveled as a couple
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1  Thank Jacqueline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,

Thank you for choosing Habtoor Grand Beach Resort & Spa during your recent visit to Dubai.


With regards to your complaint regarding the room not being ready during your arrival, the normal check in time is at 2:00 p.m., which is also mentioned in your confirmation details as well as during the time of booking.

Our hotel is more than willing to accommodate our guests and provide rooms, however it is subject to availability. Or as many of our guest opt to do is book an additional night to secure the room upon arrival.


Thank you once again for your feedback and I do look forward to have the pleasure of welcoming you to our resort in the near future.

With kind regards,

Osama Mamdouh
Director Of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (3,431)
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2,090 - 2,096 of 3,433 reviews

Reviewed October 1, 2012

We've just come back from 5 nights in this hotel. The location - although quite a long way from downtown Dubai, and in rush hour traffic that means about a 45 minute taxi journey - is lovely as it is on the beach and the sea is so fantastic that we wouldn't have wanted a downtown hotel. There are also two pools, one of which is for adults only and has a lovely view overlooking the sea. All the staff were so attentive and really went out of their way to be helpful. Getting a taxi outside the main entrance was quick and efficient. We had an amazing room which was really spacious and had a view of the beach and the pools. We had dinner one night in the Grand Grill restaurant in the hotel and the meal was delicious although the lighting - as we found in most of the Dubai restaurants - meant you couldn't see too well what you were eating!! We would definitely stay in this hotel again.

  • Stayed: September 2012, traveled as a couple
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Thank MaB288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,

Thank you for posting your great review about our resort..

I am delighted to learn that you had enjoyed your recent stay with us and was pleased with the facilities and service of our staff members.

All your positive comments are greatly appreciated, and they can only push us forward to deliver excellent service to all our guests.

We look forward in welcoming you back in the near future.

Kind Regards

Osama Mamdouh
Director Of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

I live in Dubai and to my surprise I found this great spot in Jumeirah Beach , thanks to trip advisor.

Excellent beach and pool facilities. Me and my wife visited in August , it was hot but we really did not mind as we were having great time by the pool , they pass by and give us a fresh fruit cuts , all others around us were also enjoying on the beach.

Also do not miss the adult pool - I think it's called the infinity or something like that.

We did not experience any noise like other readers complain when we asked the pool guy he told us it is no longer operating. but advised us to try the other club on the beach.

  • Stayed: August 2012, traveled as a couple
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Thank Raj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,

Thanks for updating our web page with your experience.

We are glad that you enjoyed your weekend with us and hope that you repeat your visits.

We assure you of our attention and top service at all times.

Best Regards

Osama Mamdouh
Director Of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

Time after time we return to the Habtour to be treated like Rock stars with awesome rooms, Personalized service, and facilities that are amazing. We have never had a problem or hiccup with this hotel/resort. The pool and pool bar are a vacation all in their own. Fantastic facilities with world class service. Great location if you really have any reason to leave the hotel.

  • Stayed: March 2012, traveled as a couple
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1  Thank Hagermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded September 26, 2012

Dear Guest,

Thank you for posting your review about our resort on Trip Advisor.

I am delighted to learn that you had enjoyed your recent stay with us and was pleased with the facilities and service of our staff members.

All your positive comments are greatly appreciated, and they can only push us forward to deliver excellent service to all our guests.

We look forward in welcoming you back in the near future.

Kind Regards

Osama Mamdouh
Director Of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2012

We stayed here in April and had a lovely time experiencing the many restaurants and enjoying the pools. Our room was superb and provided a quiet relaxing nights sleep. We stayed in a garden room so couldn't hear the night club many reviews moaned about.

A couple of minor points were the rather out dated sun loungers and the lack of umbrellas on the upper infinity pool, my partner was 7 months pregnant and couldn't sit in the sun but with one umbrella available which was taken each day by an early rising family it unfortunately took away the option of sitting by the nicest pool in the hotel.

All in all the stay was great and the hotel has a charm which others don't seem to have, perhaps because it a little older than the others, but having visited nearby hotels this one might need to work harder to keep up with the competition.

Room Tip: The garden room was lovely and quiet and close to the pool.
  • Stayed: April 2012, traveled as a couple
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1  Thank Paulgir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded September 26, 2012

Dear Guest,

Many thanks for your feedback about your stay with us.

We value the comments of our guests as they give us the opportunity to permanently review our overall guest experience. We are delighted you enjoyed your stay with us, and are grateful for your recommendation of the hotel.

Once again thank you for taking the time, and we look forward to welcoming you back to The Habtoor Grand Beach Resort & Spa

Best Regards

Osama Mamdouh
Director Of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

stayed in this hotel two times. and going again in end of this month.
have a great resort rooms, but maybe tricky, its very nice rooms and directly to the pool, and have lots of great facilities, not much of activities though.

tower rooms are good and sea viewing (some of them ) but they are more expensive, and frankly doesn't worth it for me as i want to fell like in a resort not in home.

some of the rooms have a bit of cleaning problems in the resort as its full of trees ( trees = bugs ), but not that much of a problem.

restaurants have a great wide menu, but they have a problem in the alcohol menu as its much expensive and not big choices.

Room Tip: if you like resort theme then go for a resort room. if you want to feel home in luxury then go to t...
  • Stayed: July 2012, traveled with friends
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Thank Remo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded September 26, 2012

Dear Guest,

Many thanks for your feedback about your stay with us.

We appreciate your feedback and delighted you enjoyed your stay with us.

Also would like to inform you and all the readers of TripAdvisor that our new food & beverage manager is preparing a completely new wine list with great selections and prices!

We look forward to welcoming you back to The Habtoor Grand Beach Resort & Spa

Kind Regards

Osama Mamdouh
Director Of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012

Do not stay at this hotel if you are a fastidious traveller because this hotel is just a three-star hotel. I cannot imagine how this hotel can receive a five-star rating??? Its website shows you beautiful photos, but in reality the sizes are much more smaller than in reality. The surrounding of the infinity pool is like a rubbish-heap and everything is worn and everything needs to be renovated asap. The beach area was under construction which was not a nice view, sunbed covers were dirty, workers were going among the beds...
A garden view room was given when we arrived and we were absolutely disappointed.
The reasons:
- mould smell everywhere
- the balcony and the window was dirty, they were not cleaned for months
- only one bathrobe was in the bathroom
- the bathtub was dirty
- there was problem with the sinker
- furniture was so worn including the carpets
- there was a cockroach in the room
The restaurant was awful as well, furniture is old and worn, breakfast was average...but dinner was awful...
If I could turn back time, I I would choose the Le Royal Meridien Hotel next to this one.

Room Tip: Only the tower rooms should be chosen!
  • Stayed: August 2012, traveled as a couple
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5  Thank Gabor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this reviewResponded September 26, 2012

Dear Guest,

Thank you for posting your review on TripAdvisor.

We sincerely apologize if we did not meet your expectations during your recent visit.

As a repeat and valued guest , we certainly like to communicate with you directly to ensure that your next stay is perfect. Please feel free to call me at your convenience.

Thank you and best regards

Osama Mamdouh
Director Of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel

Address: Al Falea Street | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Dubai
#30 On the Beach Hotel in Dubai
#65 Spa Hotel in Dubai
#93 Luxury Hotel in Dubai
#108 Romantic Hotel in Dubai
#158 Business Hotel in Dubai
Price Range: $153 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel 5*
Number of rooms: 446
Official Description (provided by the hotel):
Situated on Dubai's world famous Jumeirah Beach and adjacent to the magnificent Dubai Marina, the hotel occupies one of Dubai's most enchanting beach side location that is perfect for both business and leisure travelers. The Resort features three pools, including kid's pool with water slides, variety of indoor and alfresco dining outlets, superb fitness and Spa facilities. With 446 rooms and suites, Habtoor Grand Resort offers some of the best 5 star accommodation Dubai has to offer in an unrivaled setting. All the spacious guest rooms & suites of the hotel are either sea-facing or overlooking the landscaped gardens. With 16 themed bars and restaurants designed to suit all tastes. Welcome to Paradise of perfect vistas, where lush landscapes meet the warm Arabian Gulf, framed by pristine beach and clear blue sky. ... more   less 
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Also Known As:
Habtoor Grand Resort And Spa
Habtoor Grand Dubai
Habtoor Hotel Dubai
Habtoor Grand Resort & Spa
Habtoor Dubai

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