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“Lovely stay, perhaps falling behind the competition a little”

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Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel
Ranked #109 of 545 Hotels in Dubai
London, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely stay, perhaps falling behind the competition a little”
Reviewed September 15, 2012

We stayed here in April and had a lovely time experiencing the many restaurants and enjoying the pools. Our room was superb and provided a quiet relaxing nights sleep. We stayed in a garden room so couldn't hear the night club many reviews moaned about.

A couple of minor points were the rather out dated sun loungers and the lack of umbrellas on the upper infinity pool, my partner was 7 months pregnant and couldn't sit in the sun but with one umbrella available which was taken each day by an early rising family it unfortunately took away the option of sitting by the nicest pool in the hotel.

All in all the stay was great and the hotel has a charm which others don't seem to have, perhaps because it a little older than the others, but having visited nearby hotels this one might need to work harder to keep up with the competition.

Room Tip: The garden room was lovely and quiet and close to the pool.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paulgir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Many thanks for your feedback about your stay with us.

We value the comments of our guests as they give us the opportunity to permanently review our overall guest experience. We are delighted you enjoyed your stay with us, and are grateful for your recommendation of the hotel.

Once again thank you for taking the time, and we look forward to welcoming you back to The Habtoor Grand Beach Resort & Spa

Best Regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (616)
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Bangkok, Thailand
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 12, 2012

stayed in this hotel two times. and going again in end of this month.
have a great resort rooms, but maybe tricky, its very nice rooms and directly to the pool, and have lots of great facilities, not much of activities though.

tower rooms are good and sea viewing (some of them ) but they are more expensive, and frankly doesn't worth it for me as i want to fell like in a resort not in home.

some of the rooms have a bit of cleaning problems in the resort as its full of trees ( trees = bugs ), but not that much of a problem.

restaurants have a great wide menu, but they have a problem in the alcohol menu as its much expensive and not big choices.

Room Tip: if you like resort theme then go for a resort room. if you want to feel home in luxury then go to t...
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Remo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Many thanks for your feedback about your stay with us.

We appreciate your feedback and delighted you enjoyed your stay with us.

Also would like to inform you and all the readers of TripAdvisor that our new food & beverage manager is preparing a completely new wine list with great selections and prices!

We look forward to welcoming you back to The Habtoor Grand Beach Resort & Spa

Kind Regards

Osama Mamdouh
Director Of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2012

Do not stay at this hotel if you are a fastidious traveller because this hotel is just a three-star hotel. I cannot imagine how this hotel can receive a five-star rating??? Its website shows you beautiful photos, but in reality the sizes are much more smaller than in reality. The surrounding of the infinity pool is like a rubbish-heap and everything is worn and everything needs to be renovated asap. The beach area was under construction which was not a nice view, sunbed covers were dirty, workers were going among the beds...
A garden view room was given when we arrived and we were absolutely disappointed.
The reasons:
- mould smell everywhere
- the balcony and the window was dirty, they were not cleaned for months
- only one bathrobe was in the bathroom
- the bathtub was dirty
- there was problem with the sinker
- furniture was so worn including the carpets
- there was a cockroach in the room
The restaurant was awful as well, furniture is old and worn, breakfast was average...but dinner was awful...
If I could turn back time, I I would choose the Le Royal Meridien Hotel next to this one.

Room Tip: Only the tower rooms should be chosen!
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gabor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Thank you for posting your review on TripAdvisor.

We sincerely apologize if we did not meet your expectations during your recent visit.

As a repeat and valued guest , we certainly like to communicate with you directly to ensure that your next stay is perfect. Please feel free to call me at your convenience.

Thank you and best regards

Osama Mamdouh
Director Of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
merseyside
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 10, 2012

Great hotel and rooms. Public areas clean and staff are accomodating. Restaurants and bars are good standard of service and food. Room service food also great.Breakfast can be busy at certain times and service slow so would recommend going earlier if you can.

Room Tip: Upgrade to a sea view as it is worth it.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toffeeladMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Thank you for posting your review about our resort on Trip Advisor.

I am delighted to learn that you had enjoyed your recent stay with us and was pleased with the facilities and service of our staff members.

All your positive comments are greatly appreciated, and they can only push us forward to deliver excellent service to all our guests.

We look forward in welcoming you back in the near future.

Kind Regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Level Contributor
140 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 9, 2012

this being my third time in habtoor grand, i expected lovely room and wonderful service. and so when we saw our room, 325, we definitely were flabbergasted. room 325, has windows facing, the infinity pool, it actually has windows IN in the infinity pool area, open the curtains and there's someone lying on a pool chair right there not 2 meters away from your room, those curtains can never be opened if you want privacy!!! so a bad start and then when i requested a change, it really didn't go well at start but the next a wonderful, smiling lady (and oooh i don't remember the name now, she was great!) promised me a room and when i asked to see it first (considering my first experience) she promised that it's a "sweet" room and i would definitely like it, coming back from the pool and heading for the new room, we found that it was a "suite"!! and it was definitely nice and we definitely liked it.

room issue aside, as usual the service in habtoor was very, very good. though with some glitches, maybe some new people not yet fully taught the accomodating and smiling faces of habtoor people? also you could maybe see a bit of economy going into everything, one shampo for a double and that on a hotel with pool and so you'd definitely want to shower? and in the suite, they charged for the nespresso's (or look alikes) that were there for the machine, only 25 dirhams and that actually made it a bit more wierd and economic oriented?!!! like easy jet!!! :)
and then the pool and bar, very nice, the people at the pool bar are super, BUT it was holidays and the pool was packed, try to avoid the holidays and weekends if you want to enjoy the pool!

so the suite was great, the lady at the recception desk (and i so am going to try and remember the name) perfect, five star hotel, but the stars not as shiny as our previous stays.

Room Tip: avoid room 325 at all costs!!!
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katayounm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Thank you for posting your review about our resort on Trip Advisor.

We value all your comments and would like to assure you that they are not taken lightly.

All concerned heads of departments have been notified about your critic , and are working hard to ensure every guest leaves satisfied.


Kind Regards

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 9, 2012

Ok, so amongst some of Dubai's big gun hotels, this may seem fairly unheard of to the majority of people. Having had an amazing holiday in the Philipinnes with my girlfriend in July 2010, we decided to have a small break in Dubai before returning to London. We are very picky when it comes to hotels and I do ensure that the accomodation is as just as good as the resort. Having seen pictures of Habtoor Grand Resort and Spa online, we were wowed by its facilities. Bearing in mind we wanted to stay by Jumeriah beach, this place seemed perfect as it was also nestled amongst the famous marina. Taxi or shuttle ride to the malls and airport is approx 20 mins so that was also quite handy!

We returned last year and stayed at the Habtoor once again and chose the same Tower Sea View Room. This trip was extra special as i proposed in Dubai and the girlfriend is now my fiance! We recieved a great package on a half board basis which is defo worth the money considering the prices. The staff, facilities, beach (although it seems like an eternity to get to in the heat!), restaurant and the general atmosphere in this place is relaxing but also quite plush. They have a great gym and spa facility and the staff are only happy to help.

They got two decent places to drink and party in the evening, where house, rnb and hip hop dominate the night. The club at the rear of the hotel is in a huge "marquee" type structre, with vip tables available. This particular venue attracts visitors from other hotels also. Had a great time raving and socialising!

All in all we would return to the Habtoor over and over again. We would like to extend our thanks to Fatima at reception who ensured our stay on both occasions was pleasurable and trouble free! I can almost garuntee that all those whos choose to stay at Habtoor will not be disappointed!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amit_Kate_Adventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Thank you for sharing your experience with us and all the readers of TripAdvisor.

Your special thanks has been passed to our front desk supervisor Ms. Fatima who was really excited to learn that you had a great time.

We would like to inform and all the readers of trip TripAdvisor that our XL beach club has gone through recent renovation and ready to welcome you soon to rave & socialize again!

We look forward to welcoming you again in our resort on your next trip.

Sincerely

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnham on Crouch, null, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 9, 2012

hotel room facilities and spa excellent food and service very good - shame about the noise!! - even on the 19th floor the sound form the bars/clubs in the hotel grounds could be heard until the early hours of the morning - on hindsight probably more of a younger persons venue

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HabtoorGrand, Director Of Rooms at Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel, responded to this review, September 26, 2012
Dear Guest,

Thank you for sharing your experience with us and all the readers of TripAdvisor.

We would like to inform you that there is no longer any loud music volume coming from Horizon Lounge at night.

We look forward to welcoming you again in our resort on your next trip.

Sincerely

Osama Mamdouh
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel

Property: Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel
Address: Al Falea Street | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Dubai
#32 On the Beach Hotel in Dubai
#67 Spa Hotel in Dubai
#102 Luxury Hotel in Dubai
#108 Romantic Hotel in Dubai
#158 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Habtoor Grand Resort, Autograph Collection, A Marriott Luxury & Lifestyle Hotel 5*
Number of rooms: 446
Official Description (provided by the hotel):
Situated on Dubai's world famous Jumeirah Beach and adjacent to the magnificent Dubai Marina, the hotel occupies one of Dubai's most enchanting beach side location that is perfect for both business and leisure travelers. The Resort features three pools, including kid's pool with water slides, variety of indoor and alfresco dining outlets, superb fitness and Spa facilities. With 446 rooms and suites, Habtoor Grand Resort offers some of the best 5 star accommodation Dubai has to offer in an unrivaled setting. All the spacious guest rooms & suites of the hotel are either sea-facing or overlooking the landscaped gardens. With 16 themed bars and restaurants designed to suit all tastes. Welcome to Paradise of perfect vistas, where lush landscapes meet the warm Arabian Gulf, framed by pristine beach and clear blue sky. ... more   less 
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Also Known As:
Habtoor Grand Resort And Spa
Habtoor Grand Dubai
Habtoor Hotel Dubai
Habtoor Grand Resort & Spa
Habtoor Dubai

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