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“Disgusting Housekeeping”
Review of Jumeira Rotana

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Jumeira Rotana
Ranked #166 of 542 Hotels in Dubai
1 review
“Disgusting Housekeeping”
Reviewed April 8, 2008

First of all, do not let the name "Jumeira" fool you, the hotel is nowhere near Jumeira road or Jumeira Beach. Secondly, If you contact the hotel staff by phone, write down the name of whoever you spoke with, especially if making reservations. My wife called on April 1st to reserve a babysitter for the evening of the 5th. When we checked in and asked the manager about it he said no such reservation was made. So we spent our first night in Dubai in bed watching T.V.

That isn't even the best part. On our second day my wife noticed long black hairs under our bed sheet. I lifted the sheet to notice the entire bed was covered in hair and dirt. Absolutely disgusting. They also tried to pass off an open Evian bottle with a different color top. It was obviously opened and missing some water, but housekeeping left it there for when we checked in.

When I brought the pictures to the manager's attention all he did was move us to the substandard "executive suite" for our last night. That was our compensation. It was just one night and it was a hassle to move, but we needed a clean room so we took it.
I will never stay in a Rotana Hotel again.

  • Liked — Checking Out
  • Disliked — Housekeeping and staff communication
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank EddHandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Coconut Creek, Florida
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 13, 2008

I stayed at the Rotana on business for two weeks and was very happy. The staff is exceptionally helpful and friendly. The rooms are spacious and well appointed, the internet access is reliable and fast. The TV is kind of limited, but big surprise there. The view at night from my room was fantastic - the mosques were lit up in the distance and it was beautiful.

While I did partake of room service for coffee each morning, which as a note was excellent, delivered quickly, made just how I wanted it each time, and reasonably priced for room service (not to mention the lad who delivered it was very nice), I did eat at a number of the restaurants in the area - most of which were excellent. One nice thing about the location is that there are a number of really good restaurants within walking distance that range from cheap good food, to moderately priced good food. There are also several pharamacies, a small convenience store, a mall and a number of other shops within a short walk.

Parking was fine, I just generally parked on the street outside the hotel.

The only downsides are
Its hard to catch a cab there during "rush hour." It took me about 15-20 minutes one day and I got lucky as I grabbed a cab as he was headed for the public restrooms down the block.

Traffic can be really bad (not noisy, the rooms are quiet), but congested trying to / from the highway. However, its better then the downtown area of Dubai, where traffic is worse. The roads in Dubai get jammed up real quick, so plan time for road trips.

There is not a lot of sightseeing to do within walking distance. You will need to take a cab.

Overall, I would recommend this hotel strongly to anyone who wanted a nice hotel in a decent location. Especially for a business travel.

  • Liked — Restaurants in the area
  • Disliked — Traffic getting to the hotel
  • Stayed October 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank DocGeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brigg, United Kingdom
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed March 8, 2008

The room was massive and they will allow you for an early check-in depending on occupancy. We arrived early and had early check-in by 10 a.m. Excellent!!

Hotel staff were friendly, but poor arrangement for airport transfer company which the hotel has the contract with. When we asked hotel to arrange our airport pick-up for 4 adults and 2 children, they charged us per head. They told us to contact "United Car Rental" counter at the airport upon arrival, but the staff there provided us with a car (4 seats) and expected the 2 young children (ages 6&7) to stand or kneeled down with the luggage with no seat belt. We asked them to provide the sufficient car which we expected a minibus or a van instead. We had to wait for half an hour outdoor at the multi-storey parking in front of the airport. The driver was very rude and we had to ask them to arrange a proper vehicle with enough seat belts for everybody. They said why we were so fussy and had a problem with these as the kids can stand or sit on the knees. We ended up had 2 cars. When we checked out the hotel still charged us for 2 cars which was more expensive than charging per head for this which was not our choice. We denied to pay for the second car.

We also asked them to arrange for the transit visa (supposed to be free but you pay only for hotel handling service) and they also put double charges for that at the end. Be careful....trying to check all the hotel bills before you pay.

Food was nice and got more variety for breakfast. Good location for lots of restaurants and local supermarket nearby....better than staying in hotels on Jumeira Beach which takes miles and miles to go anywhere and you can only eat inside the hotel. Heavy traffic during rush hour every where.

We went to the restaurant in The Burj Al Arab Hotel (you need a booking prior to arrival). It was fantastic. Tourists cannot get into the hotel without bookings. Overall Dubai is ok... It's like you can tick in the box once you have been there...done that. And that's it...finished!! Not many things to do as much for family with young children, but it's a good experience and we don't regret we have been there.

  • Liked — The room size and location.
  • Disliked — a bit worn out fixture in the bathroom...but everything still working ok.
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank Scawby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jumeira Rotana

Property: Jumeira Rotana
Address: Al Diyafah Street | 3a Street, Al Badaa, Dubai 33640, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#124 Business Hotel in Dubai
#149 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jumeira Rotana 4*
Number of rooms: 125
Official Description (provided by the hotel):
Jumeira Rotana is conveniently located a 10-minute drive away from Dubai International Financial Centre and Dubai World Trade Centre and in close proximity to The Dubai Mall and Burj Khalifa, making it an ideal destination for both business travellers and holidaymakers. The five-storey property boasts 125 rooms offering splendid views of the Sheikh Zayed skyline as well as the city of Dubai. All of the rooms and suites are furnished to the highest degree to provide guests with the comfort and warmth of a home away from home experience. Two distinctive food and beverage venues include The Boston Bar, which serves up refreshing cocktails and alcoholic beverages in addition to a scrumptious à la carte menu of American and British delicacies, while Olive Oil, the all-day dining international restaurant serves an enticing variety of dishes from around the globe for breakfast and dinner. Guests with recreation in mind can access Bodylines Fitness & Wellness Club, work out in the fully equipped gym or take a dip in the rooftop swimming pool. ... more   less 
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Also Known As:
Jumeira Rotana Hotel Dubai
Jumeira Rotana Dubai
Jumeirah Rotana Hotel

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