First of all, do not let the name "Jumeira" fool you, the hotel is nowhere near Jumeira road or Jumeira Beach. Secondly, If you contact the hotel staff by phone, write down the name of whoever you spoke with, especially if making reservations. My wife called on April 1st to reserve a babysitter for the evening of the 5th. When we checked in and asked the manager about it he said no such reservation was made. So we spent our first night in Dubai in bed watching T.V.
That isn't even the best part. On our second day my wife noticed long black hairs under our bed sheet. I lifted the sheet to notice the entire bed was covered in hair and dirt. Absolutely disgusting. They also tried to pass off an open Evian bottle with a different color top. It was obviously opened and missing some water, but housekeeping left it there for when we checked in.
When I brought the pictures to the manager's attention all he did was move us to the substandard "executive suite" for our last night. That was our compensation. It was just one night and it was a hassle to move, but we needed a clean room so we took it.
I will never stay in a Rotana Hotel again.
- Official Description (provided by the hotel):
- Jumeira Rotana is conveniently located a 10-minute drive away from Dubai International Financial Centre and Dubai World Trade Centre and in close proximity to The Dubai Mall and Burj Khalifa, making it an ideal destination for both business travellers and holidaymakers. The five-storey property boasts 125 rooms offering splendid views of the Sheikh Zayed skyline as well as the city of Dubai. All of the rooms and suites are furnished to the highest degree to provide guests with the comfort and warmth of a home away from home experience. Two distinctive food and beverage venues include The Boston Bar, which serves up refreshing cocktails and alcoholic beverages in addition to a scrumptious à la carte menu of American and British delicacies, while Olive Oil, the all-day dining international restaurant serves an enticing variety of dishes from around the globe for breakfast and dinner. Guests with recreation in mind can access Bodylines Fitness & Wellness Club, work out in the fully equipped gym or take a dip in the rooftop swimming pool. ... more less
- Reservation Options:
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- Also Known As:
- Jumeira Rotana Hotel Dubai
- Jumeira Rotana Dubai
- Jumeirah Rotana Hotel