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“Amazing.... Loved every minute.” 5 of 5 bubbles
Review of Hilton Dubai Jumeirah Beach

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Hilton Dubai Jumeirah Beach
Ranked #125 of 544 Hotels in Dubai
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing.... Loved every minute.”
5 of 5 bubbles Reviewed August 17, 2013

Stayed here for the first time Aug 2013. Travelled to Dubai with two two teenage sons. We were made so welcome, fantastic staff and so very helpful. Excellent room, clean and faultless. Staff eager to help, and the concierge excellent helping me with planning trips out. Everything worked
I've a dream. Well done Hilton. We will be returning as soon as possible. Dallas Ann Smith and two very happy sons !!

Room Tip: Sea view is best if you can get one.
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Annie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,567 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (873)
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English first
New York City, New York
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

The hotel on Jumeirah beach was in a perfect location. walking distance to a number of restaurants and right on the beach. Water was fantastic with camels right next door. Beach was clean and well maintained, Hotel was in great shape and did not disappoint. Plenty of food choices available at the restaurant for morning breakfast.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed August 15, 2013

I stayed in this hotel on June. front desk staff are very rude and arragent. checked in was very slow with no respect to guests. I stayed with too many Hilton hotels worldwide but this one the worst one ever.
I already asked my comopany to dont book me with this hotel anymore.
its not all about money.... sometimes you just need to be nice. try to train your staff for being nice and polite!

Stayed June 2013, traveled on business
Helpful?
8 Thank Mellany_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah Beach, responded to this review, August 20, 2013
Dear Guest,

While we are greatly concerned to read your note, we really appreciate your valuable feedback.

Exceeding guest expectations is our top priority and I am disappointed to note that we were not able to fully meet your expectation at the time of check in which negatively affected your overall evaluation of our hotel. Please accept our sincere apologies for the inconvenience caused.

I want to assure you that the situation that you describe is in no way representative of our dedication to provide excellent service and I sincerely hope that the rest of your stay supported my statement. I only regret that I was not made aware of your comments while you were still in house for me to personally take care of your requirements.

I hope that soon we would have the opportunity to regain your trust in the quality of our product, looking forward to welcome you back to our resort.

Warm regards,

Adel Ashry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
76 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed August 14, 2013

I booked this hotel in January to take advantage of the 50% discount on weekends special offer.We had a beautiful corner room overlooking the sea and we were able to take full advantage of the club facilities before they were limited. There were flowers in our room every night and an artfully decorated chocolate cake for our anniversary. The staff were friendly and helpful in every way.

The only downside, and this was not the hotel's fault, was that the building works next door started at 4.30 am each morning and they kept us awake.

Room Tip: The corner room had an amazing view, but it was very hard to keep dark enough to sleep in the mornin...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelhappy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland England
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

Our second visit in the last 10 months and it was ok ..... BUT it could have been soooo much better.
It was Ramadan so drinks in the club lounge were reduced to just one hour 8 - 9pm!!!

Ramadan finished and the new hours are now 5 - 7pm. (Previously 6 - 8.30) Who is going to leave the beach early to get ready and start drinking at 5pm? Nice little saving for the Hilton.

For those who do bother, don't expect a refreshing G+T or a tasty whiskey and soda. No spirits available now. Just a wishy washy wine or a beer.

Afternoon tea is a sorry affair also. Gone are the warm scones with jam and cream. A few more pennies saved Hilton. Hope this works out cost effective for you because I for one will consider other properties before returning. Quite a few others we chatted to said the same.

Considering the noise of construction, the obstructed views, the overall shabbiness of the resort (the loungers have to be seen to be believed) perhaps Hilton should be enhancing their offerings rather than reducing them.

Fortunately one thing Hilton can boast is a wonderfully attentive and very accommodating staff. From a warm welcome front of house, immaculate housekeeping (thank you Saoun) waiting staff for whom nothing is too much bother to a bunch of very helpful guys on the beach. Nothing whatsoever to complain about here. Quite the contrary. A redeeming feature which thankfully went some way to makeup for a rather disappointing club level experience.

Hilton you are a 5* property in an outstanding location but cutting corners and penny pinching will do you no favours. There are too many far superior Hotels in Dubai.

You cannot live off your worldwide reputation. Be sure you will be found out.

Room Tip: Front Corner Alcove rooms are bright and very spacious with wonderful sea views.
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  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank judyush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adel A, Director of Operations at Hilton Dubai Jumeirah Beach, responded to this review, August 20, 2013
Dear Guest,

Thank you for posting a review and for sharing with us your observations following your recent stay with us.

While we are very pleased to note that you were satisfied with the service provided by our team as well as the cleanliness of the hotel, it is with regret to acknowledge that we did not manage to fulfil your expectations on this occasion, particularly in regards to the Executive Lounge timings and products on offer. I sincerely apologise for any inconvenience caused to you.

As our main concern is the quality of the experience provided by our hotel, we remain dedicated to facilitating a flexible and personalised approach. I only wish that I became aware of your dissatisfaction while you were still in house for me to be able to personally look into the matter.

I am sure that you would appreciate that the developments in the local community are beyond our control. I want to confirm that we are fully dedicated to deliver excellent service in order to minimise the impact of the construction in the vicinity of the hotel.

At the same time I am happy to inform you that we are soon to implement a new line of beach furniture in accordance to the latest trends in the industry as well as are in the process of refreshing the Executive Lounge food and beverage selection to introduce a larger variety of products as per your comments.

We truly hope that none of the misgivings mentioned would prevent you from considering another stay with us as we are really looking forward to an opportunity to prove to you that we have taken all the points raised seriously and we have learnt from them.

Warm regards,

Boris Guerov
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

Excellent location on the walk. Staff very friendly and helpful. The hotel is very clean and has its own private beach. Was perfect place to stay with having shops, bars and restaurants footsteps away. Defo stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

We went there for our honeymoon.Our room, service, surprises, concierge staff, breakfast everything was perfect...Thanks for great and comfortable stay! We would choose Hilton Jumeriah definetely for our nex stay

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eguluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Jumeirah Beach

Property: Hilton Dubai Jumeirah Beach
Address: The Walk Street | Dubai Marina, Dubai PO Box 2431, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 On the Beach Hotel in Dubai
#76 Spa Hotel in Dubai
#83 Business Hotel in Dubai
#91 Romantic Hotel in Dubai
#96 Family Hotel in Dubai
#117 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Dubai Jumeirah Beach 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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