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“Excellent hotel”

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Hilton Dubai Jumeirah
Ranked #145 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed June 24, 2013

We used this hotel for a weeks holiday. We were checked in promptly by a friendly & efficient member of staff. Our room was very clean. The furnishings were of a very good standard. Our room was cleaned daily. The staff at the hotel couldn't do enough for us. We ate breakfast on the first morning in the hotel. There was an excellent range of food and beverages available. Because there is so much choice on the JBR walk right outside the hotel we ate in different places each day. I would definitely use this hotel again.

Room Tip: We stayed in room 452, it's location was quiet.
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  • Stayed: June 2013, traveled with family
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1  Thank CoventryPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,474 - 2,480 of 5,154 reviews

Reviewed June 22, 2013

i have just returned from a 5 night stay at this hotel with my daughter and my wife which we enjoyed very much , the hotel is spotless clean and the staff are very nice and helpfull. we were on a b+b stay and dident eat in the hotel in the evening as there are so many good restaraunts close by on you door step. the breakfast is good and and there is something for everyone. the rooms are big and spacious and the air con is excellent , you can have it like siberia if you want. the bathroom is well equiped with towels and nice smellies. you get a large tv and a dvd player mini bar and all the usual stuff you would expect in a 4* hotel. the pool is small but its never crowded with a life gaurd there at all times, loungers are the best i have seen at a hotel. outside the hotel you have tim hortons coffee shop subway cinabon and many other popular shops all on your doorstep. the beach is only 500 yards from the front door which makes this hotel in a great position. however you should be aware that there is a lot of building work right outside the front, this may put some people of but didnt bother us one little bit. if i have one grouch it would be the porters at the front door who assume you want your bags taken for you, without asking grrrr!!!

  • Stayed: June 2013, traveled with family
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2  Thank deek77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

I am extremly happy to stay at your Hotel and I'll recommend it to my friend such perfect hotel with excellent service. Every morning I indulged myself tasty croissants with balmy coffee. Thank you so much)))

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Inna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Just returned from The Hilton We had 5 fantastic Nights here on Half board basis. What can I say..... It truly is a five star experience. Nothing is too much trouble for the staff here. Yoiu are treated like a superstar!. Be aware that at present renovation work is going on in the hotel grounds (Wavebreaker restaurant is currently closed) and they are building a new shopping mall right outside the hotel with building works going on throughout the night. So I would advise asking for a Walk view room or one on the opposite side to the Building work. All in all didnt really Marr the experience and would wholeheartedly recommend.
We ate in the Oceana restaurant for breakfast and Dinner. its Buffet style and the choice and quality of the food is Outstanding. One chef in particular made us feel very welcome and even prepared something we fancied even though it was not on the menu that night (Fernando).

Well done Hilton ALL your staff are a real credit to your hotel. We will be back!

Room Tip: Walk view whilst building works are in operation
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  • Stayed: June 2013, traveled as a couple
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1  Thank dcirulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Stayed here in May 2013. Great hotel, great staff! Good location as you are in "The Walk" area. So all the food places are nearby.

Hotel:
One of the best I have stayed in. Clean, tidy hotel. Don't listen at people saying this is not 5*. I found no issues whatsoever with anything at this hotel. The staff were more than happy to help with anything. Very pleasant and always smiling, especially the gentlemen at the lobby area. They helped me on many occasion in calling a taxi, opening the doors, helping with pushchairs and luggage (2 kids) etc. Breakfast was amazing; everything was fresh and always available. Chef that made the eggs was great!

Plenty of lifts and never any waiting around. The pool was clean, big and not too busy. Although you have to get there early to get a longer as inconsiderate people just come early and put their towels on even though they won't be there for a few hours! The staff should be aware of this and just remove the towels after a certain period so families especially with small children can make use of the empty loungers. Our room had a nice sea view (recommended) and the balcony area was nice and clean. Yes there was plenty of building work going on in the area but that's not the hotels fault. Others are also affected. It's also 24/7 - non stop building work. You can still hear the work with the doors closed which was a shame.

Location:
Good location. We found no issues with finding good food to eat nearby. We went to all the malls and the Burj by taxi, found no issues with this at all.

Days out:
We went to the Wild Wadi water park, which turned out to be one of the best days we were there! By the way, invest in the Dubai Entertainer book - you will save £100's. The Dubai mall is a good visit, absolutely massive. The under water aquarium is something you will not see everyday! Burj Al Khalifah was good but nothing amazing IMO. Yes it was high up, but it's not cheap and I would have rather done something else. The mall of emirates has some really nice places to eat. We also visited the market area, but found it to be really busy and just too much traffic.

All in all, great place, great hotel, lovely staff.

Room Tip: Ask to stay in a room which doesn't over look the construction work
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  • Stayed: May 2013, traveled with family
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1  Thank vortex3_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013 via mobile

My wife booked in prior to my arriving I'm Dubai, we had per paid a 9 night stay. After initially refusing her attempt to check because she did not have my credit card, they subsequently allowed her (and my kids) to enter the room provided the mini bar was emptied by the Hotel first. The assumption that we would steal from the mini bar is shocking and demonstrates a appalling attitude towards its customers. In hundreds of stays with Hilton I have never been treated in such a shoddy manner. Starwood from now on.

  • Stayed: June 2013
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3  Thank Charles1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded June 24, 2013

Dear Guest,

Thank you for posting a review and for bringing your comments to our attention following your recent stay at the Hilton Dubai Jumeirah Resort.

I regret to note of your dissatisfaction in regards to your wife’s check-in experience. Despite following the industry wide procedures, in this case we could have definitely handled the situation better and I sincerely apologise for any inconvenience caused. We truly hope that the rest of your stay was pleasant enough to alleviate your frustration.

We really look forward to an opportunity to prove to you that this incident was an exception rather than the rule, not reflecting our dedication to provide exceptional customer service.

Please do not hesitate to contact me personally on adel.ashry@hilton.com if I could be of further assistance.

Yours sincerely,

Adel Ashry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

Stayed here for half a week for business back in May.

Facilities:

Hotel was spotless, room was very clean, although the water temperature in the shower would fluctuate a lot. It was annoying but tolerable. Executive lounge was great, with a huge breakfast in the morning. Beach is amazing! White sand, warm gentle water and plenty of chairs and umbrellas. However one annoying thing I noticed each morning was people would come down to the beach before breakfast and put towels on chairs they wanted to save. They would return hours later sometimes which shouldn't be allowed. Also there was construction going on right next door, however the sound proofing in the building is amazing, so you wouldn't know it unless you opened your balcony door.

Food:

Breakfast in executive lounge was plentiful and of excellent quality. The restaurants in the hotel are very expensive, which is not a surprise for a tourist area in Dubai. The great thing about the hotel is it's right across from a lot of restaurants so you can literally walk across the street and to outdoor dining on the patios of all of the restaurants.

Staff:

Staff was friendly and helpful. On multiple occasions if I needed anything they brought it right to the room immediately.

I'm returning again tomorrow night for a few days and looking forward to another great stay!

Room Tip: If you are gold or diamond get breakfast in the executive lounge. Get a spot on the beach early!
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  • Stayed: May 2013, traveled on business
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1  Thank janding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Jumeirah

Address: The Walk Street | Dubai Marina, Dubai, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Dubai
#83 Business Hotel in Dubai
#85 Spa Hotel in Dubai
#90 Family Hotel in Dubai
#91 Romantic Hotel in Dubai
#125 Luxury Hotel in Dubai
Price Range: $163 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Dubai Jumeirah 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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