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“Worth a stay ..:)”
Review of Hilton Dubai Creek

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Hilton Dubai Creek
Ranked #92 of 545 Hotels in Dubai
Certificate of Excellence
New Delhi, India
2 reviews
“Worth a stay ..:)”
Reviewed March 20, 2014

I was travelling to Dubai for work and was there just for the day, I stayed at the Hilton Dubai Creek and was really pleased with the services and the hotel staff. I have travelled to Dubai earlier and have never stayed near the creek. The entire experience was amazing, upon check-in i got a complimentary room upgrade and the rooms are beautiful and clean. The hotel staff is amazing and takes cares of you like you are at your home. It is a must stay place when on a short business trip.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NakulGupta2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, April 6, 2014
Dear NakulGupta2014,

Thank you for posting a review of your stay with us at the Hilton Dubai Creek last February.

I am very delighted to note that you had a very satisfied stay and were particularly fond of the amazing high level of service from our team members.

Glad to know that you have decided to try and stayed with us on this particular occasion and we are equally happy to know that we did not fail you on your expectations for your business trip.

Thank you for highlighting so many positive aspects of your experience and we do look forward to welcoming you back to the Hilton Dubai Creek, probably for a longer stay, in the nearest future.

Please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (552)
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Kent, UK
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed March 20, 2014

We stayed in a Club room at the Hilton for five nights in February 2014. Although we enjoyed our stay, and would recommend the hotel to others, there are a couple of ways in which the hotel falls short of the standard we have come to expect in a 5* hotel. Specifically, the breakfast sometimes failed to meet our expectations (eg no napkins at the table, uncooked sausages) and the level of service provided in the Club lounge was less than we have found in other Hiltons we have stayed in.

On the plus side, the room was very comfortable and quiet, and the housekeeping service was efficient. Our room had a view of the Creek and it was less than a 10 minute walk away from Union Square, a Metro interchange station. The hotel had a pleasant rooftop pool, although the windy weather while we were there prevented us making much use of it.

Room Tip: View over the Creek.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kathryn99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, March 31, 2014
Dear Kathryn99,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

I am pleased to note that you were satisfied with the accommodation we have provided for your stay particularly the stunning view of the Creek and the city.

Glad that you appreciated our hotel’s convenient location and close proximity to the Union Station as well as we are happy to know that enjoyed the facilities in our pool bar.

I regret to learn your disappointments with regards to the overall service in the breakfast room and in the executive lounge. Trust that your comments with regards to the service for both areas have been shared with the concerned department to further improve our service and to avoid any re-occurrence.

We sincerely apologized for any inconvenience this has caused you.

We are happy to know that you enjoyed your overall experience of staying with us so we look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me should you need my personal assistance with your next booking.


Yours sincerely,

Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2014

internet should be available in all rooms without charge. I would have given excellent for my rating but for the none access of internet in the rooms, I could not give the full mark which it deserve. More effort should be put in, in order to achieve this goal

  • Stayed March 2014, traveled solo
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Theresa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, April 6, 2014
Dear Theresa N,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

It is with regret to note that we were not able to fully meet your expectations of a Hilton experience on this occasion because of our Internet service being chargeable in the rooms.

Please accept our since apologies for the disappointment caused to you and rest assured that we have taken your feedback on board as basis of enhancing this particular service / facility.

Hope this slight misgiving will not hinder you from considering a repeat stay with us as we look forward to the chance of welcoming you back in the not so distant future.

Nonetheless, please do not hesitate to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2014

The staff at this hotel are by far the most friendly and helpful anywhere. The rooms are large, clean and easy to work in. I would recommend the Hilton Dubai Creek to anyone traveling to Dubai for any reason.

  • Stayed January 2014, traveled on business
    • Value
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Review collected in partnership with this hotel

Helpful?
1 Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, April 6, 2014
Dear Tim,

Thank you for your review regarding your experience of staying with us at the Hilton Dubai Creek early this year.

I am delighted that you were satisfied with your stay and we are truly grateful for your positive feedback especially towards the friendliness of our team members and the high level of service you received from them. Rest assured that your kind words and compliments have been conveyed to them.

Thank you in advance for your recommendation and we do look forward to welcoming you back to the hotel in the nearest future.

Please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
Reviewed March 14, 2014

Had a wonderful stay at the Hilton Dubai Creek. The location is great and the customer service is excellent! Would definately stay there again. Right on the Dubai creek with a quick tax any place you need to go. Wonderful views of the Burj Kalifah (tallest building in the world) from the roof top pool.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wisdom973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, April 6, 2014
Dear Wisdom973,

Thank you for posting a review of your recent stay with us at the Hilton Dubai Creek.

I am pleased to note that you had a wonderful time while staying with us especially that you liked our location and the excellent service our team members have provided for you throughout your stay. Glad that you enjoyed the amazing view, especially of the Burj Khalifah, from our rooftop pool area.

We are happy to know of your interest of coming back so we look forward to the chance of welcoming you again in the nearest future.

Please do not hesitate to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cheshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 12, 2014

Went with 2 girl friends and just wanted to chill for a few day. Only went for 4 nights but the hotel was perfect for our needs. Bus to the beach in the morning and returns at 4. Close to the gold souks. Not too far from the Dubia mall. Had a lovely boat cruise down the creek.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mappins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, April 6, 2014
Dear mappins,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek last February.

I am pleased to note that you had a wonderful time with your friends while staying with us and found our service and facilities to your liking particularly our free daily shuttle service to the beach.

Glad that you liked our location’s close proximity to the popular souks in the city as well as to the downtown area of the Dubai Mall for your shopping needs and also enjoyed the cruise you had.

We are happy that we were able to meet your expectations of a Hilton experience on this occasion and we do look forward to welcoming you and your friends again to the Hilton Dubai Creek in the nearest future.

Please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 11, 2014

We had a two night stay at the Hilton Dubai Creek with our 18 months old toddler. It was just a stopover for us and the location of the hotel was perfect for that, being close to the airport but also in town, so we could do some sightseeing. The breakfast buffet in the morning was fantastic, lots of fresh ingredients and nothing missing that we could have wanted. The rooftop pool is fantastic with an amazing view over Dubai, but not very child friendly. We are going to stay here again this summer as a stopover on our next trip.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank blondieandginger43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this review, April 6, 2014
Dear blondieandginger43,

Thank you for posting a review of your stay with us at the Hilton Dubai Creek last November during your stopover.

We are pleased that you liked the convenience of our location being near both the airport and to interesting places of the old Dubai town. Glad that you enjoyed the amazing view from our rooftop pool.

We thank you for your appreciation of our products and facilities and for highlighting your satisfaction so we do hope that we can be able to welcome you and your family again for a longer stay at the Hilton Dubai Creek in the near future.

Please do not hesitate to contact me should you need my personal assistance with your next booking.

Yours sincerely,

Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Creek

Property: Hilton Dubai Creek
Address: Beniyas Road, Deira Business District | 6b Street, 4; Rigga Al Buteen, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in Dubai
#55 Family Hotel in Dubai
#56 Business Hotel in Dubai
#59 Spa Hotel in Dubai
#85 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more   less 
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Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

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