We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Service and a great way to start our honeymoon”
Review of Hilton Dubai Creek

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Dubai Creek
Ranked #105 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed December 19, 2013

We booked Hilton Dubai Creek for 4 nights for the first part of our honeymoon and it was an excellent experience. I emailed before hand to see if they could do anything special for our honeymoon and Moeen Khan whom was one of the managers was very helpful as he replied to my emails within 48 hours. He also arranged activites that I wanted to do and I just paid when I arrived. The room's look very stylish and sleek, a little like a UK Marriot, but plenty of space and brilliant views. The room was decorated with swans and roses which made it special.

We were booked halfboard and the hotel offered the option of lunch or dinner, which gave us flexibility as one day we were at the Dubai Mall (15 mins taxi ride away) and we wanted to eat there in the evening - so we had lunch. The Glasshouse, which is the hotel's restaurant is brilliant!! Each and every member of staff and professional, polite and offer 10/10 service!! The manager there, can't remember his name (gentleman in a black suit with glasses) was fantastic. A manager whom leads from the front and works like his workers.

Hotel offers a free shuttle service to their Hilton Jumeirah resort which you can book and go to. Shuttle leaves 11 and picks up at 4. So you can stay at the creek and enjoy the benefits of the beach at the other resort.

Hotel was clean and sleek and would recommend to anyone - Thanks Hilton for making our stay memorable.

Room Tip: Email the hotel before hand to see if they can do anything to give you a better room. They will try...
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ketan561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 29, 2014

Dear ketan561,

Thank you for posting a review of your stay at the Hilton Dubai Creek last November.

I am truly delighted to read your review that expresses your satisfaction over your experiences of staying with us.

We are grateful that you have taken the time to share and listed some positive elements that made your honeymoon stay much more memorable such the hotel and the room’s appearance and cleanliness, the shuttle service to the beach area and our dining experience in the Glasshouse.

Thank you for appreciating the high level of service from our team members particularly from Moeen in Concierge desk and Ahmed in Guest Service. Rest assured that your kind words and compliments have been conveyed to them.

We are happy to note that we were able to meet most of your expectations of a Hilton experience and that you have enjoyed your stay with us.

Your feedback is valuable to us and we do look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,655)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,318 - 1,324 of 2,655 reviews

Reviewed December 16, 2013

Good location,close to the airport and dubai mall.good service.amazing views.got upgraded to the room with the views of the creek.the room was modern and clean.the staff was nice and so polite.good choice especially for business.what can I say more?:I love hilton

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank evrim y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 19, 2014

Dear evrim y,

Many thank for your post here in TripAdvisor and sharing your experience of staying at the Hilton Dubai Creek last November.

We are truly pleased to read that you enjoyed your overall stay with us and that you found our location, room upgrade, and service from our team members to your liking.

We appreciate all your positive feedback and thanks for loving the Hilton brand.

Looking forward to welcoming you back to the Hilton Dubai Creek in the near future and please do not hesitate to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

Stayed in this hotel on several occasions and had great experiences - love the convenience to the airport making a quick transfer from the airport and back to the airport. It is situated right on the creek and a 2 mile walk from the gold souk. The views at night time are all across the creek and up towards the Burj Khalifa
I had some issues on this stay but unlike some hotels the staff and in particular Stephanie bothered to follow up, understand the problem and then find ways to help and resolve and even make it up to you. As Stephanie put it
"We want you to leave being completely satisfied and appreciate the opportunity to make it up to you"
In my case they upgraded me to a beautiful room with a great view and balcony which was a delight to relax in.

I like the executive lounge which is always available and well staffed with attentive and friendly staff. But it was David who tipped the balance for me to turn this into a 5* rating. As I exited from my room he spotted me down the corridor and pushed the elevator(lift) call button - it may seem like a small thing but it was indicative of an overall service orientated team.

They had just "upgraded" their internet service - and for the several days I stayed there I had nothing but trouble connecting. Previous stays the internet access has been fine and I hope they get this resolved quickly as this is an essential part of the hotel amenities.

Room Tip: Higher floors are better views and rooms
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DrNic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 29, 2014

Dear DrNic1,

Thank you for taking the time to post a review of your stay at the Hilton Dubai Creek in December.

We truly appreciate your continuous patronage and for your mainly positive feedback on the airport transfer service and location – to name a few.

I am also pleased to note that despite encountering some issues during the time of your stay, the quick response from our team members particularly Estifanny from Guest Service has made the inconvenience you experienced much less unbearable. Happy to note that you liked the upgrade we have provided as well as the use of our Executive Lounge.

We are grateful that you have highlighted the exceptional service you received from one of our room attendants, David. Rest assured that your kind words and compliments have been conveyed to them.

With regards the Internet service, regrettably, you were in-house during the initial run of the new service so we sincerely apologized that it did not immediately worked as intended to and we still suffered some minor technical glitches, which we are still sorting out to bring the facility’s service as usual.

We hope that none of the misgivings you experienced will stop you from considering a repeat stay with us and that we can still look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Great hotel very close to the airport in Dubai. Staff has a can do attitude and very attentive without becoming "pushy or intrusive". View over the creek and Dubai Skyline is very nice. Rooms are modern and very comfortable.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Leif-Olof W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 19, 2014

Dear Leif-Olof W,

Thank you for posting a review of your stay at the Hilton Dubai Creek last month.

It is with pleasure that I acknowledged your positive feedback with regards to your experience of staying with us and that you found our overall service and facilities to your satisfaction.

We are truly grateful for your appreciation especially towards our team members service attitude and attentiveness.

Glad that you liked the room and its facilities as well as the amazing view of the Creek from the rooftop.

We look forward to welcoming you back to the Hilton Dubai Creek in the nearest future so please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,



Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

We spent a week in Dubai and thoroughly enjoyed this Hilton. The staff was superior! Enjoyed outstanding breakfast and executive lounge snacks. I loved the outside patio in the executive lounge. The location is not ideal although taxi's are plentiful and very reasonably priced. My only problem with taxi's is 3 times we asked whether the taxi was familiar with where we wanted to go and 3 times it was obvious that once they left the hotel they really did not know where they were going and dropped us off at the wrong place.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SKWink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 19, 2014

Dear SKWink,

Thank you for posting a review of your stay at the Hilton Dubai Creek last November.

We are delighted to know that you enjoyed our overall service and facilities while staying with us and considered your stay outstanding despite a not so ideal experience of using the local taxis.

Nonetheless, we are really pleased to note that you were satisfied with your overall experience and we thank you for highlighting so many positive aspects of your stay and sharing these to future Dubai travellers.

Once again, we thank you for the valuable feedback and we do look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

Excellent hotel with first class services. The hotel has amazing interior design, food was brilliant and the room we stayed in was perfect. As our son was a baby (7 m), we got all the attention from the staff- tiding the room twice a day, wonderful baby’s cot with a lot of toys, currying the baby during the time I am eating (without additional charges)…
And the most amazing of all was the welcome – spotless big room, bed full of flower petals, complimentary fruit basket and bathroom’s tub surrounded with aromatic candles.

Room Tip: You must visit it
See more room tips
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mariya232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 19, 2014

Dear mariya232,

Thank you for your time and effort in posting a review of your stay at the Hilton Dubai Creek with your family last year.

It is a wonderful read for all of us especially that you have highlighted the areas of our service and facilities that made your stay extra special and memorable.

We are truly pleased to know that our efforts to make your stay a best hotel experience has been successful.

We hope that we were able to be of service to you again and that we can look forward to you welcoming you and your family back to the Hilton Dubai Creek in the nearest future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

We were staying here for one night before joining a cruise ship. We purposely chose to be in the area of the creek rather than on the beach or by the shopping malls. We booked a corner executive room and as a result we were entitled to a complimentary transfer from the airport to the hotel using the hotel car service. Our driver was waiting when we exited customs and the drive to the hotel took less than 15 minutes.
Because our flight touched down at 0835 we had previously been in-touch with the property to ask that if it were at all possible we would appreciate an early check-in but had no expectaions as such. When we arrived at the hotel we were asked to wait in the executive lounge and about an hour later (at 1015) our room was made available to us which we really appreciated. Our room was really nice with extensive views up and down Dubai creek and across to the newer part of Dubai (with the World's tallest building), and the bathroom had a jacuzzi bath with similar views similar views.
Breakfast was included in our room rate and was an excellent buffet in the casual; restaurant. We didn't have dinner in any of the restaurants but did have a light meal in the bar which was very good, plus we made use of the happy hour in the exec lounge to enjoy som appetizers and a beer (also included in our rate).
All of the staff we encountered were excellent and we really enjoyed our stay at the hotel. We plan to stay here again (in the same room type) when we next visit Dubai.

Room Tip: Corner exec room have great views.
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Englishlee0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded January 19, 2014

Dear Englishlee0710,

Thank for posting a review of your stay at the Hilton Dubai Creek last November.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the
facilities as well as services provided by our team members. I have shared your comment with the entire team and they are equally happy to hear that you enjoyed your holiday with us.

Glad that you liked our location as well as the room that was provided to you especially its amazing view of the Creek and nearby parts of the city.

Once again thanks for your feedback and we look forward to welcoming you back on your return to the Hilton Dubai Creek in the near future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
0.3 mi away
Sheraton Dubai Creek Hotel & Towers
0.6 mi away
Radisson Blu Hotel, Dubai Deira Creek
4.6 mi away
Shangri-La Hotel, Dubai
Shangri-La Hotel, Dubai
#16 of 561 in Dubai
702 reviews
Show Prices
Show Prices
Show Prices
19.8 mi away
Movenpick Ibn Battuta Gate Hotel Dubai
1.8 mi away
Jumeirah Creekside Hotel
6.4 mi away
JW Marriott Marquis Hotel Dubai
Show Prices
Show Prices
Show Prices

Been to Hilton Dubai Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Dubai Creek

Address: Beniyas Road, Deira Business District | 6b Street, 4; Rigga Al Buteen, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in Dubai
#56 Business Hotel in Dubai
#69 Spa Hotel in Dubai
#93 Luxury Hotel in Dubai
Price Range: $120 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, getaroom.com, Hotwire, Hotels.com, Orbitz, HotelQuickly, Cancelon, TripOnline SA and Evoline ltd so you can book your Hilton Dubai Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing